SQA/BA
Resume:
PROFESSIONAL SUMMARY: I have more than fourteen years of hands-on experience in the Software Quality Assurance, Business Analytics, Project Management, and Technical Documentation. I am very articulate, bright, enthusiastic and a true team player and a self-starter. I have successfully implemented HP-Mercury Suite enterprise (TestDirector for Quality Center, WinRunner, LoadRunner, QuickTest Professional) across IT departments in 7 of my previous assignments. I have migrated TD to QC with success multiple times. I take initiative with any project assigned to me and work extremely well with my peers, end users, and senior management. I am a sharp leader and a balanced follower. I have excellent written and oral communication skills, along with exceptional people skills. I have solid organizational skills and ability to prioritize multiple tasks. Along with uncompromising attention to detail and very good planning skills, I have the ability to lead and motivate a team to successfully complete projects. I have excellent understanding of the ITLC, test methodologies and SQA processes/procedures. I have implemented SQA Methodologies and standards/processes/procedures across IT departments with great success. I am highly skilled in developing, analyzing and producing business requirements, use cases, test plans, automated test scripts, and end user documentation for various system types. I have extensive experience working with biometric identity applications/fingerprint enrollment systems, client/server architectures, data warehousing, Web based applications, point of sale systems, IVR, and billing systems. I have supported strategic data initiatives to develop a centralized enterprise-wide data dictionary I am able to work on multiple tasks simultaneously, independently or in a team environment I have a proven history of thriving in a fast-paced and often ambiguous environment. I have been triumphant in managing diverse projects with tight customer timelines and budgets. I have exceptional project resource forecasting and hiring expense skills. I have managed multiple teams and resources in-house and offshore groups with immense achievement.
PROFESSIONAL EXPERIENCE:
Operating Systems: Windows (XP, NT 4.0, 2000, 98, 95), UNIX (HP, Solaris), SQL 2000, AS 400, MS-DOS, VMS
Software: Microsoft Office Suite XP/2000/NT, MS Project, MS Visio, MS SharePoint, Frame Maker, Crystal Reports, TOAD
Languages: Java, C++, Visual Basic, SQL, HTML, Delphi, C#
Databases\Utilities: Microsoft .NET, Microsoft Access, Oracle, Sybase, SQL Server 2000, Data Warehousing, Cognos
Testing Tools: HP TestDirector for Quality Center, QuickTest Professional, WinRunner, Load Runner, Migration of TD to QC, IBM Rational ClearQuest, Manual Tester, ReqPro, SilkTest
09/2008 - Present Test Team Lead and Sr. SQA, System Lifecycle Group, Consultant
Citrix –Fort Lauderdale, FL
• Lead testing efforts for multiple projects. Coordinate UAT, work with end users
• Manage test cases/test scripts/execution within Manual Tester
• Lead the requirements gathering and implementation for the upgrade of the ClearQuest defect tracking system
• Write multiple templates for teams to use as a part of newly introduced processes
• Work on business problems, analyzing and evaluating current business methods and procedures and making recommendations/decisions on improvements
• Facilitates workshops, such as JAD, and Scrum/Agile sessions
• Work with ReqPro to ensure all requirements and templates are available across multiple teams
• Hold multiple meetings with key individuals to gather requirements
• Assist with writing, entering, and executing test plans, test cases, and associate test scripts in Rational Manual Tester
03/2008 - 09/2008 QA MANAGER, technical hands on 75 % and team leading 25 %
OmniComm Systems Inc –Ft. Lauderdale, FL
• Write test plans and test cases and manage test case development manual and automated, execution, defects, and defect reports via Quality Center. Administrator to Quality Center
• Recommend various metrics be gathered and edits to the existing Test Director Test Lab and Defect Templates in order to help capture Ambiguity Defects, Test Execution Prioritization and various stages of a Defect’s Life Cycle
• Meet stringent time constraints and flexibility to work around dependencies to deliver within time and budget
• Drive overall quality of software deliverables from planning, execution, tracking, and delivery of projects/product
• Participate in proactive team efforts to achieve departmental and company goals
• Provide education to the QA department on the software development lifecycle, the role of the software quality assurance, the testing phases, and test methodologies & techniques. Confers with internal team members and strategic partners to provide an effective test approach, communicate test results, and participate in determining migration plans
• Develop and maintain a high level of communication with IT team members, peers and management, as well as with all applicable departments
• Collaboratively work with Production and R&D teams to develop a unified test strategy, processes and technology solution offering seamless, consistent and repeatable process for all stages of application quality management
• Recruit, hire, train, mentor and manage resources to ensure efficiency and effectiveness, within their area of responsibility
• Define measurable goals that demonstrate testing and automation progress and communicate progress against these goals regularly
• Responsible for eliciting high levels of performance from their Quality Assurance team, strengthening weaknesses, taking corrective actions where necessary, and assisting in team members’ career growth and development
• Maintain and role model appropriate level of professionalism and involvement in all activities including organization/facilitation of calibration & training sessions with QA Team
08/2007- 02/2008 Sr. SOFTWARE SQA TEST ENGINEER, Consultant
Liberty Medical –Port St. Lucie, FL
• Develop test plans for internal and external applications, as well as improvements to the testing methodology
• Actively lead the QA team whose responsibilities include running testing suites, reviewing test cases, creating quality metrics, and tracking down defects
• Assisted software developers and customer service representatives in isolating and resolving software defects
• Assisted in the development of test automation frameworks, QA load and performance frameworks
• Developed manual and automated test plans and test cases
• Responsible for maintaining the QA test environment, database, and other related components
• Lead QA test projects under minimal supervision
• Complete the HIPPA compliance course
07/2006-08/2007 Sr. SOFTWARE QA & INTEGRATION TEST ENGINEER, Consultant
Cross Match Technologies –Palm Beach Gardens, FL
• Create, execute and maintain manual and automated test scripts, test cases, test reports, test plans, test sets and test documents. Perform functional, regression, integration and system testing.
• Responsibilities include ownership of releases of the product for the purposes of preparing and executing tests, delegation of the tasks within the test preparation for self and other members of the team
• Work closely with the software development group, software vendors and business users on review and resolution of the issues
• Mentor and provide technical leadership, education and guidance to others in the application of quality assurance best practices and test tools and QA methodologies.
• Lead in the definition and adoption of quality assurance plans, practices, processes, methodologies, tools, and metrics.
• Revise data definitions as needed based on data definition changes or requirements
• Responsible for the migration of HP-Mercury’s TestDirector to TestDirector Quality Center across the IT department. Administrator to Mercury’s Test Suite
• Participate in technical specification process to ensure resulting specifications are complete and testable and address the requested functional requirements.
• Participate in design reviews/walkthroughs to provide QA input up front before software development begins for high-risk initiatives.
10/2005-07/2006 PRODUCT EXCELLENCE MANAGER
Apptimum Corp. –Sunrise, FL
• Build and strengthen Test team, growing team members through strong leadership and mentoring
• Responsible for the pilot implementation of Rational Test Suite Enterprise across the IT department. Administrator to Rational Test Suite Enterprise.
• Manage one or multiple test projects including test plans, test schedules, resource allocation, issue resolution, and status metrics
• Facilitate information gathering efforts with data team and coordinate their efforts across multiple projects to ensure meta data consistency
• Alter data definitions as needed based on data definition changes and requirements
• Define, implement, measure and improve processes related to all stages of the test lifecycle (planning, execution, defect tracking, status metrics, quality metrics, etc.)
• Identify and implement methods for improving product quality
• Communicate effectively with executive and senior management re: strategy, status, risks, issues and resolutions for projects
• Develop a passionate vision for department improvement goals, implements those goals, and report progress to senior management
• Cooperate with other top management personnel in formulating and establishing company policies, operating procedures, and goals
04/2005-10/2005 Sr. SOFTWARE QUALITY ASSURANCE TEST ENGINEER, Consultant
Hollywood Media Corp. –Boca Raton, FL
• Responsible for the pilot implementation of Mercury Suite enterprise across the QA/Development group. Act as the primary liaison between the business and IT
• Develop and execute software test plans using Mercury QuickTest Professional
• Mentor team members on daily basis, assign tasks, confirm proper actions are taken for projects, and provide guidance. Administrator to Mercury’s Suite. Along with migration from TD to QC.
• Continually interacted with management and business users to gather requirements
• Maintain documentation of test results. Provide post-mortem analysis
• Adjust data definitions as needed based on data definition changes and requirements
• Develop standard practices and procedures for analyzing situations or data
• Exercise creativity to develop defined procedures and practices to designate appropriate actions for given situations. SQL query database to confirm WebPages results
04/2004-03/2005 Sr. SOFTWARE QUALITY ASSURANCE TEST ENGINEER, Consultant
Florida Department of Transportation, SunPass Project –Boca Raton, FL
• Implement Mercury Test Suite. Administrator to Mercury’s Test Suite
• Using Mercury Test Director to develop manual and automated test cases
• Assisted with driving process definition, process improvement, and developing and tracking metrics for that improvement
• Continually interacted with management and business users to gather requirements
• Track defects using Mercury Test Director and generate reports and documents using Mercury Test Director
• Analysis of requirements and specification documents for a particular release of product, to determine the accuracy and testability of the documents, the features to be tested, the method of testing, in Oracle database environment. Testing performed in GUI, IVR, and Web Pages
• SQL query database to confirm GUI/IVR/WebPages results
01/2004-04/2004 Sr. SOFTWARE QUALITY ASSURANCE TEST ENGINEER, Consultant
Mortgage Systems International Inc –Sunrise, FL
• Implement across IT group and Administrator to the Mercury Test Suite
• Review and create use cases and test cases from user requirements utilizing Mercury Test Director
• Continually interacted with management and business users to plan, schedule, execute and report results from automated and manual tests
• Responsible for driving process definition, process improvement, and developing and tracking metrics for that improvement
12/2001-12/2003 Sr. SOFTWARE QUALITY ASSURANCE TEST ENGINEER, Consultant
RSI Inc – Miami FL
• Responsible for the pilot implementation of Rational Suite enterprise across the QA/Development group. Act as the primary liaison between the business and IT
• Using Rational Test Manager, develop functional test cases and test suites for follow up Automation using Robot and RobotJ. Create performance test cases. Execute test suites in Rational TestManager
• Record test failures in Rational ClearQuest defect tracking system
• Propose changes to user requirements if needed using Rational RequisitePro
• Review and create use cases from user requirements in Rational Rose
• Tested in JAVA and SQL Server on .NET platform environment utilizing client server systems and Data Warehousing validations
• Identify data cleansing opportunities and assist data team to understand these opportunities and take action on them.
• Developed business requirements, test procedures that will specify the process or steps to execute test cases, scenarios, scripts and pass/fail criteria. Provide analysis of test results
• Coordinated plans and schedules with development Defined test plans for manual, automated, load and fail-over testing
01/2001 – 11/2001 SOFTWARE QUALITY ASSURANCE MANAGER
S & H Greenpoints Technology Center Inc, Fort Lauderdale FL
• Built Quality Assurance and Technical Documentation Departments. Interviewed, selected and provided process training for new staff and Consultants on an ongoing basis
• Act as the primary liaison between the business and IT
• Developed corporate wide quality standards, processes and procedures
• Responsible for the pilot implementation of Mercury’s TestDirector across the IT department
• Developed Quality Assurance infrastructure by defining software build entrance criteria, Master Test Plan definition and development of test case scenario and test case execution and results documentation, issue tracking and reporting systems
• Use data dictionary to further define data governance program
• Responsible for driving process definition, process improvement, and developing and tracking metrics for that improvement. Maintained a Project Plan
• Established and maintained BETA testing scheduling and Deployment processes and procedures
09/2000 – 01/2001 SOFTWARE QUALITY ASSURANCE TEAM LEADER
E-lysium Transactions Systems Inc, Hollywood FL
• Actively lead the Quality Assurance Process utilizing Rational Test Suite
• Design, debug and execute test cases and test plans on both UNIX and NT platforms
• Analyze results for software testing in Java and C++ environments
• Work with software development teams to integrate Quality Assurance throughout project lifecycle.
• Actively participating in the short and long term product planning process
• Facilitate information gathering efforts with data team and coordinate their efforts across multiple projects to ensure meta data consistency Use data dictionary to further define data governance program
• Ensuring that product test scripts and scenarios are complete and accurate
• Communicating and working with clients in a concise and cohesive environment
08/1999 –09/2000 Sr. SOFTWARE QUALITY ASSURANCE TEST ENGINEER
Daleen Technologies Boca Raton FL
• Analysis of requirements and specification documents for a particular release of product, to determine the accuracy and testability of the documents, the features to be tested, the method of testing, codes in Java, C++, and Delphi in Oracle database environment.
• Work closely with the other members of the team, directing their work day to day to ensure they are adequately occupied, and ensuring they are adequately skilled
• Responsible for generation and execution of test plans, test specifications, and test environment setup on both UNIX and NT platforms.
• Work effectively in a fast-paced environment, adjust to new concepts quickly, and acquire necessary technical knowledge
04/1996 –07/1999 QUALITY ASSURANCE SOFTWARE TEST ENGINEER
Data Net Corporation Miramar FL
• Created policies and procedures to be used as a standard for testing in the Quality Assurance Department
• In charge of quality assurance, black and white box testing, and on Web based software testing mainly written in C++ and Delphi
• Executed test on Oracle and MFG/PRO databases, on UNIX and NT platforms
• Developed and implemented manuals, functional specifications for installation, configuration and use of the software. Developed an internal software system using MSAccess for Bug management
01/1995 –03/1996 APPLICATION ANALYST/PROGRAMMER SPECIALIST
Continental Inc. Feasterville PA
• Maintained Visual Basic application for Patient Support System. Experienced with working with Windows API functions, ODBC, SQL, DLL, and OLE controls
• Participated in testing, coding and implementation of client paperless filing system utilizing Visual Basic, SQL Server and Ms Access
EDUCATION BACHELORS OF SCIENCE in COMPUTER INFORMATION SCIENCE 1994
University of Leningrad, Leningrad Russia
Major: Software Management
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