Padmanabhan Venkatesan

Deputy Manager

Contact

Address

Chennai, 600020

Phone

776-***-****

E-mail

jvnzyw@r.postjobfree.com

Skills

Vendor and contract IT management. IT Asset Management and valuation. Administration

Very good in Documentation

Languages

English, Telugu and Tamil

To be associated and with the Organization that provides an opportunity to show skills and to be part of a challenging team which strives hard for the growth of the organization

Work History

JUL-2010 - Current

Deputy Manager

Express Publications Ltd, Ambattur

Managed a 10-member team of Assistant engineers supporting, communicating with and uplifting team members

Enforced company-wide asset management policy by conducting monthly hardware and software audits; ensured 100% compliance with security protocols and reduced risk of data breaches by 40%. Established writing technical documentation, policies, and procedures

Implemented a new asset management system and trained 10+ team members on use, increasing team efficiency by 35% and reducing asset transfer time by 50%

Conducted daily audits of incoming and outgoing IT assets, resulting in a 90% reduction in lost or misplaced items and saving the company around Rs. 1 Lakh in replacement costs

Streamlined the inspection and tracking process for all incoming and outgoing IT assets, ensuring 100% accuracy and accountability

Planned, developed and introduced the IT budget and obtained competitive prices from suppliers to ensure cost-effectiveness by 25%

Coordinated with 5 vendors for 100% accuracy of vendor management tasks

Devised and executed a comprehensive contingency plan to mitigate the impact of a major system outage that affected 200+ users; reduced downtime by 70%

Mentored and train new IT support staff to make sure the professional development happens

Planed, strategized and developed action to meet specific system requirements and reduce costs up to 20%

Increase maintenance activity by 25% by implementing in timely manner

Analyzed use 100% of in-house resources and determined for new application development

Suggested options on software availability for development of new application systems to reduce the purchasing cost by 20%

Prepared Weekly, Monthly reports and send to corporate office

Liaised with other managers regarding system requirements to increase the efficiency of the workload by 100%

Monitored routine maintenance in all workstations ensured that there is no downtime and obtain 100% production

Executed and increased deadlines for major IT projects such system updates, migrations, upgrades, and outages

Identify problematic areas and implemented strategic solutions in time

SEP-2009 – APR-2010

System Administrator

Episource India Private Ltd, R.A.Puram, Chennai

Performed Windows Patching in all 10 servers and 250 workstations

Resolved all User related queries and hardware related issues in Desktop Computers making cost cutting of 25% in buying new assets

Created and managed domains, designed disaster recovery strategies, offered technical support to users, upgraded software, and administered user accounts

Took back up of more than100 GB for 50+ Users data, Production Data, Mail Data using Native NT Backed up and SQL Server backup. Restored the data if needed

Downloaded and Uploaded data for the purpose of production activities using 10+ Client FTPs

Updated 25 important ISMS and ISO related documents with 100% accuracy for the purpose of audit

FEB-2004 – SEP-2009

Windows Support Engineer

Perot Systems India Private Ltd, Chennai

Monitored servers for 100% accessibility with Nagios and Cacti for any deviations in the process and rectified the issue immediately for obtaining 100% productivity without any downtime

Collaborated and troubleshooted Operating System related issues in Windows XP Client machines

Periodically Checked for Symantec Antivirus Corporate Edition updates in all 20 Windows Servers and 100 Systems on Daily Basis

Installed and Troubleshooted Client end software’ Citrix, Socks cap through SMS server client applications

Authored Active Directory users and Computers (User ID creation, Password resetting, Folder access) for 500 users

Resolved User related queries and hardware related issues in Desktop Computers

OCT-2003-FEB-2004

Customer Support Executive

I2I Enterprises Private Ltd, Chennai

Co-ordinated 20+ Customers per day by Inbound calls of consumer products (Siemens, LG, and IFB)

Influenced technical support to 50+ Customers (HATHWAY Internet Services)

Guided 40+ Customers in Credit Card Division (American Express, Standard Chartered)

Initiated Strong Customer service to Customers for the better improved work

Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity

Employed comprehensive benchmarks to establish and monitor customer service standards

MAY-2000- OCT-2003

Quality Analyst

Vetri Software, A Lason Company, Nungambakkam, Chennai

Checked Quality of Documents based on Sampling

Error Analysis to find out any mistakes made by the users while created HTML documents

Conducted Weekly Quality Meeting for improving the productivity to 100% by recommendation

Education

B. Sc: Physics

University of Chennai

Certifications

Diploma in Hardware and Networking

Amazon Web Services – Training

Amazon Devops Training

Microsoft Azure Administrator AZ-900 (Udemey)

Vmware VSphere Netowrking Crash Course (Udemey)

AFFILATIONS

Experience in building and implementing corporate Confidential programs including identifying, analyzing, optimizing, and managing complex IT hardware and software assets. A tactical thinker who can plan and implement business initiatives to support corporate objectives

Contact this candidate