Telecom Systems Analyst

GEETHA PONNUSWAMY SURESH

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**** ******** **** *****, *******, VA 22033

703-***-**** ● ****************@*****.***

SENIOR INFORMATION TECHNOLOGY SPECIALIST

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Information Technology professional with 15 years experience in billing, data mediation, execution, design, analysis, and testing methodologies of full life-cycle projects at vertical-lateral levels. Proven ability in developing clear action plans and drive processes. Proven effective in working with clients to scope technical requirements and communicate with team. Adept at problem solving, conflict resolution, and negotiation. Energetic individual with desire to learn new technologies to enhance business development. U.S. Citizen. Areas of expertise include:

 Report Management

 Telecom Data Mediation

 Application Development

 Testing Methodologies and plans

 Spreadsheets with formulas and Macros

 Data manipulation with SQL

 Telecom Expense Management Tools

 File Transfer Techniques

Technical and Application Skills: Billdats 3.7- LUCENT, Grid Mapping Language (GML), Crystal reports, REMEDY, MS Excel, MS Access 7.0, UNISYS A7-A14 mainframes COBOL-74, INFOCONNECT, COMS, MARC, CANDE, WFL, MARC, COMS, MCP, DOS, DMS2, ADS Mapper, IBM-Mainframe 3090, COBOL 85, MVS/ESA, JCL, CICS, ISPF, DARGAL, DASDL, SPUFI, OS2, REXX, DB2, MS Windows, ORACLE, SYBASE SQL, MS SQL Server, Power Builder, CSP 4.1, UNIX, INFORMIX, COMS, C, C++, Visual C++, Visual Basic 4.0, Billing, Data Mediation Systems, Test Procedure, Test Report, Government Custody Support System, Educational System, Financial System, Rivermine 6.0 - Telecom Expense Management Software, WINSCP, Putty Client, PLSQL.

PROFESSIONAL EXPERIENCE

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RIVERMINE SOFTWARE, Fairfax, VA 2009-2010

Systems Analyst

Management Services

 Troubleshoot systems problems and issues related to loading and processing of data files.

 Design, Modify and Maintain reports for different kinds of projections.

 Extensive use of PL-SQL in reports and maintenance of the integrity of data.

 Intensive training in Telecom Expense Management software applications and procedures.

VERIZON GLOBAL NETWORK SOLUTIONS, Arlington, VA 1999-2009

NOC Executive Reports Manager

Network Management Center

 Developed and maintained reporting system.

 Reported data from various sources in different consolidated forms for executives, officials, and data

processing teams.

 Used Excel in the reporting process interlinking spreadsheets.

 Built formulas and macros to derive required format for presentation.

 Managed multiple reports deriving data from different database systems.

Senior Telecom Analyst

Error Billing and Collection Project – BILLDATS

 Monitored functions of collection, mediation, and transmissions using Data Mediation tool BILLDATS.

 Wrote scripts to create new grids for input and output files.

 Provided system maintenance, error corrections, and assistance to downstream billing applications

accommodating requested changes and monitoring data flow.

COMPLETE BUSINESS SOLUTIONS, Middlesex, UK 1997-1999

Senior Systems Analyst

DBS –Dunfermline Building Society

 Developed and maintained Unisys-Cobol batch programs in a fully integrated mainframe system.

 Monitored and maintained financial operations, transactions, and personal details of account holders.

 Created reports for analyzing the performance of the organization and maintained account details.

 Designed and maintained WFL for automation of the reports and batch programs.

COMPLETE BUSINESS SOLUTIONS, Madras, India 1994-1997

Senior Application Developer

APECS – Advanced Program for Educational Computer Solutions – an online, real time, dictionary driven integrated management information system.

 Oversaw the production and maintenance of the system.

 Tested and corrected errors, address design, and database issues.

 Involved in unit and string testing and communicated with clients regarding issues and provided

solutions.

 Maintained adhoc reports in interactive UNISYS ADS-Mapper system which used information from the

APECS tables in the DMS/2 data base to create different combinations of interactive reports.

Applications Developer

NOMADS – Nevada Operations of Multi-Automated Data Systems

 Developed and performed unit and string testing of the system.

 Created Test and Evaluation Master Plan, Test Plan, Test Procedures, and Test reports for a three

phased project.

EDUCATION

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MBA, Management

Strayer University (in process)

B. TECH (First Class with Distinction), Technology

Alagappa Chettiar College, Anna University

Madras, India

PROFESSIONAL RECOGNITION

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Individual Recognition Award for Outstanding Performance (Verizon)

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