Manager, Consultant
Resume:
William W. Gamache
Maple Grove, MN 55369
Phone: 763-***-****
********@*******.***
Summary
Organized training professional with over fifteen years of broad experience in training
management, instructional systems design and training methods. Particularly adept at
conducting needs assessment and task analyses to formulate organized courses of study.
Experience includes teaching a wide variety of topics and the evaluation of curriculum
performance and instructor effectiveness.
Experience
Virtelligence, Inc. Eden Prairie, MN 2009 – 2009
Training Consultant
- Developed curriculum (Web Based Training [WBT] courses, Virtual Instructor Led [vILT] courses
and Instructor Led [ILT] courses) using the ADDIE Model and Adobe Captivate to train Minnesota
county and municipal employees on the Minnesota Statewide Voter Registrations System.
Ameriprise Financial, Inc. Minneapolis, MN 2007 – 2008
Training Consultant
- Designed comprehensive curriculums for the development of knowledge and skills for Franchise
Advisors, Associate Financial Advisors, Para planners, and staff to improve their performance.
- Developed curriculum for instructor led courses, virtual instructor led courses (WebEx) and web
based courses (eLearning).
- Utilized the ADDIE Model to design courses to increase the knowledge and skills of financial
advisors in a variety of topics including: financial planning for individuals and small business
owners, banking, life insurance, annuities, mutual funds, personal trust services, etc.
- Provided technical support and developed processes, procedures, and instruction on the
corporation's assessment application (Questionmark). This included question writing, exam
assembly, and metrics reporting ensuring that the evaluations produced truly measured the
effectiveness of the curriculum produced.
Memorial Blood Centers, Minneapolis, MN 2005 – 2006
Education Specialist
- Developed the tactics and curriculum to train Memorial Blood Centers' staff in Current Good
Manufacturing Practices (cGMP).
- Assisted Memorial Blood Centers' departments in grouping their standard operating procedures into
recognizable training tasks so that role based curriculum could be written.
- Developed standard operating procedures to transition Memorial Blood Centers from an individual
based training record management system to course based training record management system.
- Developed and conducted courses in Instructional Systems Design (ADDIE Model) and Train-The-
Trainer to prepare Subject Matter Experts (SMEs) to construct and conduct well designed training
courses.
Ajasa Technologies, Inc. Minneapolis, MN 2004 – 2005
Training Manager
- Developed Bankers Systems', Inc. Training Program for the successful assessment of Carnegie
Mellon's Software Engineering Institute (SEI) Capability Maturity Model Level Three Assessment.
UnitedHealth Group, Inc., Minnetonka, MN 2003 – 2003
Training Manager
- Established the foundation and deployment of UnitedHealth Group's Training Program for SEI
CMM Level Three business initiative.
- Led the development of curriculum that was installed on the LMS (Learn Well) to support the
organization's SEI CMM process improvement project.
United Defense, Inc., Minneapolis, MN 1999 – 2002
Training Manager
- Led a group of eight diverse training managers in developing the company's software engineering
training program infrastructure that resulted in United Defense achieving SEI CMM Level Three.
- Developed and delivered classroom training on the training program's policies, processes and
standards. Also developed and conducted courses in Instructional Systems Design (ADDIE), Train-
The-Trainer and courses in planning, developing, implementing, and evaluating the Training
Program.
- Established and led ten-member training program steering group chartered to foster the health and
well being of the training program processes and practices.
- Identified and implemented curriculum that was prime material for computer based training, thereby
making it available when over 300 students needed it and freed up resources (approximately 3,000
hours) for non-training activities.
- Coordinated identification of appropriate vendor training and worked with vendors to tailor it to meet
the company's needs.
- Designed the architecture of the company's $200,000 learning management system (LMS) to
increase its functionality for tracking training requirements by course, role and individual.
Grow Biz International, Inc., Golden Valley, MN 1993 – 1998
Training Manager & Curriculum Developer
- Developed and taught courses on business planning and financial management for prospective
franchise owners – resulted in 95% of franchisees successfully acquiring business financing.
- Single-handedly developed and taught the Computer Renaissance Franchise Owner Curriculum
(technical, sales and marketing, and business management). Course materials included manuals,
presentation materials, course evaluation, etc.
Insty-Prints, Inc., Minneapolis, MN 1992 – 1993
Training Consultant
- Developed company-wide franchise curriculum covering customer service, pre-press, press,
bindery, sales and marketing, and management.
- Constructed comprehensive training tools, which included the following components: course
description, instructor's guide, course manual, participant exercises, and course evaluation.
- Coached trainers on effective instructional strategies and methodologies.
Previous Related Experience
- Hennepin Technical College, Plymouth, MN Telecommunications Specialist
- National Computer Systems (NCS), Eagan, MN Training Supervisor
- Cherne Industries, Inc., Edina, MN Assistant Marketing Manager
- Pako Corporation, Minneapolis, MN Senior Technical Training Instructor
- Central Minnesota Cooperative Center, Litchfield, MN Vocational Graphic Arts Instructor
- Carlton High School, Carlton, MN Vocational Graphic Arts Instructor
- Cloquet Junior High School, Cloquet, MN Industrial Education Instructor
- Speedway SuperAmerica LLC, Mendota Heights, MN Store Manager
Education
- Masters of Science in Education (emphasis in curriculum development), Saint Cloud State University, Saint Cloud, MN
- Bachelors of Science in Education, Minnesota State University at Mankato, Mankato, MN
- Professional Certified Training Manager/Director, Langevin Learning Services, Ogdensburg, NY
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