Supervisory, Military and Computer Experience
Resume:
Penny Exner
PO Box ****
North Augusta, SC *****
*********@*****.***
OBJECTIVE: I am seeking a position with an employee oriented company that can utilize my wealth of experience working with computers and computer programs as well as my supervisory and customer service skills.
QUALIFICATIONS:
• Over 16 years working on government contracts, troubleshooting, repairing computers and peripheral equipment.
• Six years of working with the Federal Bureau of Investigation.
• Working knowledge of Microsoft Office 2003 and 2007, to include Outlook, Excel, Word and Power Point.
• 6 years of Supervisory Experience.
• Customer service skills.
MILITARY EXPERIENCE:
• 10 years of Military Service.
• Served as Project Manager of the Navy and Marine Corp Internet Project.
EXPERIENCE:
Hawaii Planning Mill Keaau, Hi
Internal Quality Control Supervisor December, 2005 to July, 2008
• Assisted in the development of Quality Control Department including its purpose, policies, and procedures.
• Directs the operations of the Truss Manufacturing Internal Quality Assurance team in accordance with the Leadership Requirements.
• Responsible for team compliance with all company policies and procedures.
• Actively participates in counseling, hiring, and firing of employees within he unit.
• Supervise the Operations of the Truss Department's manufacturing and internal quality in accordance with Leadership Requirements.
• Lead quality control expectations.
• Maintained the highest level of personal proficiency and self-improvement.
Qualxserv Tewksbury, MA
Project Manager (Dell Contracted) April 2003 to May 2005
• Meet resource requirements set by EDS Management of all process management.
• Report Deployment and Staging activities to management and summary to the client.
• Schedule number of technicians required for daily deployment.
• Handled the verification and approving of all technicians payroll.
• Report to QXS Management and Dell Management in a timely manner.
• Coach Dell Team leads on proper procedures and conduct.
• Assigned folders and hands out deployment instructions, and other required equipment to technicians.
• Responsible for assigning Team Leads based on assigned deployment job.
• Assist Team Leads and Technicians during scheduled deployments.
• Observe deployments provide instruction of team leads and technicians on required processes.
Computer Maintenance International, (Subcontracted To the Federal Bureau of Investigation) Vienna, VA
Field Engineer November 1989 to January 2002
• Responsible for the overall daily operations of the department for the process of repairing and maintenance of computer systems for the F.B. I.
• Maintained stock of all inventories on hand and all special order parts.
• Assigned technicians to calls as needed.
• Maintained communication with department and department chairs in regards to their individual needs and the work to be completed.
• Responsible for troubleshooting and repairing Compaq, Gateway, Micron, Microsoft, Dell PC's and color printers.
EDUCATION: Electronic Computer Programming Institute Hampton, Virginia
Computer Technology 2 1988-1989
Thomas Nelson Community College Hampton, Virginia
Information Technology and Microsoft Certified System 2002
Administrator Course
Military Service: 1976-1982, 1984-1988
REFERENCES: Available upon request
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