Service Manager

CINDY S. WREN

*******@*****.***

LAUNDRY | HOUSEKEEPING | CATERING

Oversee, coordinate and monitor activities of workers engaged in receiving, marking, washing and drying clothes and linen in laundry. Determine sequence of work to be scheduled through laundry. Provide quick, efficient service to customers and regulate work loads. Inspect articles to determine methods of specific cleaning requirements. Perform Preventive Maintenance Checks and Services (PMCS) of laundry equipment, compile and submit SITREPS (Situation Reports) regarding any safety or maintenance issues. Train and manage numerous personnel from diverse cultural backgrounds and achieve significant improvements in their productivity. Inspect finished laundered articles to ensure conformance to standards. Observe operation of machines and equipment to detect possible malfunctions. Investigate and resolve customer complaints of unsatisfactory work or bundle shortage. Sustains a professional demeanor while working in high operational tempo environments with severe time constraints.

PROFESSIONAL EXPERIENCE

Cardinal Culinary Services – Gulf of Mexico, Offshore i2010 – Present

Billeting| Housekeeping |Catering

Cardinal Culinary Services provide laundry and housekeeping services for Dive Support Vessels in the Gulf of Mexico.

• Directs, instructs and assigns personnel in such functions as cleaning and maintaining crew and officer’s quarters as well as steward department areas.

• Performs cleaning and sanitizing of all common areas to ensure healthy environment for crew.

• Conducts receiving, issuing and inventory of stores on daily, weekly and monthly basis.

• Provides laundry services.

• Provides Officers on the bridge available cabins to ensure current POB (persons on board).

• Provides JSA (Job Safety Analysis) reports.

• Follows all MSDS (Material Safety Data Sheet) requirements.

• Operates Miele Professional and Electrolux commercial operating equipment.

• Ensures proper use of Chemicals relating to the Ecolab system.

• Communicates with officers for current POB persons on board.

Sodexo Remote Sites – Gulf of Mexico, Offshore 2009 – 2010

Laundry Service | Housekeeping | Service Personnel

Sodexo Remote Sites provides essential laundry and hygienic housekeeping services on a 24 hour operational, 80 man Jackup drilling rig in the Gulf of Mexico on a 12 hour/21 day rotation.

• Provided food and clean living conditions for drilling and service crews going on and off shift.

• Provided industrial laundry services.

• Utilized in-depth knowledge of sanitation services including chemical stores and MSDS sheets.

• Cleaned work areas and disposed of refuse.

• Assisted with packing and loading/unloading chemical supplies and equipment.

• Swept floor, wiped tables and counters and filled supplies for next shift.

• Operated food service machinery and equipment.

• Performed minor clerical duties.

• Safety training in:

• Working around heavy equipment

• H2S gas environments

• Water rescue

• Helicopter and crew boat operations

• Performed assigned duties in a safe manner. Performed related duties as assigned.

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Seabrook Yacht Services – Seabrook, TX 2008 – 2009

Parts Department Manager

• Proven success in the management of marine parts related operations.

• In-depth knowledge of Marine Service Industry.

• Extensive knowledge of company products and individual product features.

• Excellent ability to communicate effectively with company employees and various business contacts in a courteous, professional, and positive manner.

• Supervised daily activities of department by:

• Assigning and scheduling all rigging, warranty and entering parts into service work orders.

• Monitoring and analyzing all expenses, sale of cost of goods, receivables, and parts inventory levels, warranty claims submitted and received.

• Ensured accuracy of employee daily time cards.

Daybreak Community Services – Cypress, TX 2006 – 2008

Services Coordinator

• Provides care and feeding of 2 special needs children.

• Team leader for Daybreak providing back-up to staff and work when others were not available.

• Provided care of home as well as grocery shopping, car maintenance, doctor appointments, etc.

• Trained new staff with children and maintained Daybreak policies.

The Women’s Club – Ft. Worth, TX 2005 – 2006

Tea Room and Events Manager

• Managed and staffed tearoom for Eurocater as well as daily tearoom service.

• Setup banquet events and scheduled staff.

• Provided office administration.

Eurocater – Ft. Worth, TX 2000 – 2006

Event Coordinator

• Worked event from start to finish.

• Provided professional service from formal weddings, to corporate functions, to casual cocktail parties.

• Bartending ● Passed Hors d’oeuvres ● Dinner service

• Assisted kitchen staff in preparation of food, decoration and buffet setup.

EDUCATION

Massey Business College – Houston, TX 1986 – 1987

Houston Community College – Houston, TX 1981

CERTIFICATIONS

• Medic First Aid

• Safe Gulf

• HAZCOM

• Fire Safety, H2S

• PEC/Premier Safety Management Certified

• TABC Certified

• Dockmaster inventory software, Microsoft Excel and Word

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