Customer Service Manager

Woodrow White Jr.

**** ********** ***.

Atlanta, GA 30344

Cell: (770) - 873 - 4278

Email: *******@*****.***

OBJECTIVE: To obtain a Healthcare Administration position in a well organized and reputed health care organization. Eager to learn new and challenging tasks, that can be combined with my management and educational experience for the improvement of health care delivery.

SUMMARY OF QUALIFICATION: I have more than 10 years of management experience in managing, supervising, training, and mentoring of personnel, and working in a team environment. Knowledge in current trends in management/administration of finance, policy, research, technology, quality improvement, economics, marketing and strategic planning.

EDUCATION:

Master Health Administration/Informatics (MHA/INF) University of Phoenix

Bachelor of Business Administration (Management) Texas Tech University

MILITARY:

U.S. Navy

Cryptologic Technician

Top Secret Security Clearance performed a wide range of tasks in support of the national security and the intelligence effort. Operating, extremely, sensitive and secret communication equipment. Carried out top secret communication efforts. Performed signals intelligence (ELINT), Electronic Warfare Support (ES) etc.

EXPERIENCE:

Ready Staff Temporary Service

09/2011-05/2012 Atlanta, GA

Warehouse Associate (Temporary Assignment)

• Organized products on a production line

• Recovered, inventoried, and distributed products

• Worked with little or no supervision

Rite Aid Pharmacy

10/2007-08/2011 Atlanta, GA

Assistant Manager

• Managed the operation of an individual store in an efficient manner while maximizing sales, margin and profitability

• Proper accountability for cash handling and company banking

• Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints

• Deliver against the expected operating standards, merchandising programming and budgeted financial targets, and promote and drive customer service

Atlanta-Rent-A-Car

12/2006-09/ 2007 Atlanta, GA

Marketing Manager

• Oversaw all marketing activities such as advertising and promotions

• Prepared daily marketing reports for management

• Analyzed data to improve market presence and share

Woodrow White Jr.

1439 Washington Ave.

Atlanta, GA 30344

Cell: (770) - 873 - 4278

Email: *******@*****.***

Verizon Wireless

07/2004-11/2006

Supervisor Retail Sales Atlanta, GA

• Managed in manner that was consistent with maximizing sales, and enhancing the customer experience.

• Lead a team with emphasis on strong customer service

• Provide guidance and mentoring to associates to achieve sales quotas

America’s Thrift Stores

04/2002- 06/2004

Assistant Manager Atlanta, GA

• Managed daily retail operations of 20 employees

• Managed customer relations and problem solving through effective communication

• Performed general accounting functions

WorldTravel Partners

02/1993-03/ 2002

GDS Database Manager Atlanta, GA

• Effectively managed database

• Reconciled and managed reports for distribution to management

• Created Ad-hoc reporting

Contact this candidate