June **** – November ****

Information Systems Manager – Charter Media, Madison, WI

• Ensured business continuity including application availability through the design and implementation of a high-availability data center, company test lab, SharePoint Server 2007, Windows Vista deployment, Windows SQL 2005 cluster and Active Directory installations.

• Improved enterprise security and data availability through the design and implementation of closed network video surveillance system and secured guest wireless access.

• Increased organizational efficiency by implementing a change management process, developing imaging processes, hardware and system deployment standards for servers and workstations, hardware lifecycle management, wiring, power, cable management and documentation standards.

• Increased hardware and software license compliancy and enterprise security compliancy through utilization of centralized database linking licenses, purchase orders to workstations and system audits.

• Increased employee success in Vista and Office 2007 deployments through the implementation of SharePoint sites, classroom and video training and frequently asked questions tools.

• Improved technology acceptance and team relationships through quarterly and monthly newsletters for IT and non-technical staff.

• Optimized the use of the Help Desk system including implementation of asset management, customer satisfaction surveys and the development and implementation of a hardware procurement process.

• Provided leadership for staff development, server and network infrastructure design, desktop and server selection and project management.

• Ensured long term infrastructure success through strategic technology and application planning including managing projects for VMware, virtualized storage and desktops and cloud computing installations.

• Increased organizational financial success by managing budgets and negotiating vendor contracts

May 2006 - June 2007

Windows Engineer / Citrix Administrator – Spectrum Brands Inc., Madison, WI

• Designed and engineered Microsoft Windows Vista and Office 2007 unattended network installations and deployment of Windows Vista operating system enterprise wide.

• Maintained leading edge knowledge of IT technologies to proactively address business needs.

• Managed Citrix farm with 30 servers including applications and upgrades.

• Managed and supported 52 servers 24/7/365 including software installation, patches and documentation.

• Documented and installed ADP HR Perspectives on local Desktop PCs and Citrix.

• Installed SolidWorks 2007 licensing server and documented client installations.

• Developed and maintained strong relationships with vendors and colleagues.

September 2004 – May 2006

IT Security Analyst - General Casualty Insurance / Winterthur North America, Sun Prairie, WI

• Recommended and applied changes to domain standards to improve security and efficiency.

• Developed and executed security administration tools including reporting and administration software.

• Implemented and managed user security awareness training programs and communication tools.

• Trained security staff on administration of Active Directory, Exchange 2003 and file server permissions.

• Established security best practices for PeopleSoft, Microsoft patch management and Microsoft Exchange.

• Developed and enforced policies and procedures to ensure Sarbanes-Oxley and HIPAA compliance.

• Administrated and troubleshot Active Directory, Exchange, file servers, Lotus Notes and mainframe.

April 1998 – September 2004

IT Systems Administrator, Danfoss IT Central Services, Rockford, WI and Nordborg, Denmark

• Administered global network resources for more than 23,000 users, including access rights, hot line support, data recovery, LAN/WAN access, web management and remote control of work stations.

• Contributed security knowledge regarding remote network access and client firewalls.

• Delivered value added customer service to a global network of users.

• Managed the corporate help desk Intranet site project including content, navigation and site design.

• Administered Microsoft Exchange, Citrix and print servers and monitored critical system performance.

June 1997 – November 2003

Owner and Web Designer, ScanDesign Denmark, Sonderborg, Denmark.

• Provided customer service throughout the project lifecycle to establish long term relationships.

• Provided antivirus, firewall, security and web oriented consulting for small and mid-sized customers.

• Subcontracted sales personal, web server hosting and application development.

• Managed all financial and governmental requirements associated with running a small business.

November 1996 – June 1997 - Technical Department Manager, Office Group, Aabenraa, Denmark

1996 - 1997 - IT Informatics Assistant, School of IT Communication, Sonderborg, Denmark

IT Informatics Assistant, Arcodan, Sonderborg, Denmark

Education

June 1996 [Bachelor in Computer Science]

Sonderborg Handelsskole, Denmark (Technical College), School of IT Communications, IT Informatics degree with focus on network management.

The IT Informatics degree includes course work in languages, IT communication, math, corporate information systems and program knowledge regarding user software, network administration tools and permissions, IT law, PC maintenance, data communication, user support and desktop publishing and can be compared to a Bachelor in Computer Science.

1996-2009 Technical Education:

Windows Vista, 7 and XP, Office 2007, Secure Network Design, Exchange Administration, IIS, Windows Server 2008 and 2003.

2007 – 2009 Management Education:

Leadership Thinking and Skills and completion of Charter Media leadership program.

Recognitions at current employer

Recognized through employee “champions” program for excellent customer service and represented organization in corporate leadership development program nationally.

Languages

Fluent in English, Danish and German

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