Engineer Project Manager

Alok Singhal

Siebel Testing Consultant

Email: ********@*****.*** Mobile: +91-903*******

Experience Summary

Siebel Testing Consultant with 5.8 years of IT experience with emphasis on Manual & Siebel testing.

Completed Siebel essentials 8.0 & Siebel Case study.

Good functional knowledge of Siebel Call Centre, Marketing, Finance, Communication & Sales Application.

Good functional knowledge of Territory Management, Forecast Management and Campaign Management.

Functional knowledge of Siebel Approval Process and Assignments.

Designed test cases & test scenarios for Integration & conversion modules.

Prepared the use cases document for Forecast, Territory, and Assignments & Approval Processes.

Prepared test plan, test report & traceability matrices.

Acted as a single point of contact between the testing team and onsite team.

Coordinated the testing status to the onsite team.

Reviewed the test case documents, prepare & execute test cases.

Conducted functional knowledge transfer of the application to the new team members.

Almost 5 years of experience in Manual Testing, Siebel testing & Quality Assurance of various applications including Client/Server, Web applications & Siebel applications.

Self motivated with natural leadership traits and excellent Communication, Analytical, Interpersonal and Presentation skills.

Preparation test data for UAT testing & supported customer in end to end testing.

Work History

Duration Organization Designation

August 2010 – Till Date IBM India Pvt. Ltd. Siebel Consultant

June 2008 – August 2010 Qwest Telecom Software Services Pvt. Ltd. Software Test Engineer

March 2006 – May 2008 Rightangle Technologies Pvt. Ltd. Test Engineer

SKILLS TOOLS

Operating Systems Windows XP, 2000 professional

Applications Siebel Call Center, Finance, Marketing, Sales

Tools Quality Center 10.0, Clear Quest

putty, WinScp

Rational Portfolio Manager, Requisite Pro

TOAD 9.0.1, Oracle SQL Developer

Functional Telecom

Pharma

Projects Actelion PATH

Service Master

Ansell

QwestRx

Flatirons

LTSB Recruitment

Academics

B. Tech. in Computers Science & Engineering from Meerut Institute of Engineering and Technology, Meerut, Uttar Pradesh Technical University .

Technical Summary

Work Experience

1. Actelion PATH | IBM India Pvt. Ltd., Bangalore, India | May 2011– Till date

Project Actelion PATH AMS

Role Siebel Testing Consultant

Application Siebel Financial Services

Version 8.0

Domain Pharma

Actelion is a biopharmaceutical company discovering, developing and marketing innovative drugs for high unmet medical needs. Currently it has 4 drugs Tracleer, Ventavis, RTS and Zavesca.

The Actelion PATH AMS project dealt with the enhancement and support of Siebel CRM (Patient Management System), ColdFusion based middleware system, Adobe Flex based monitoring tools and Oracle Database. It is the extension of the Actelion PATH.

The Fieldwatch application is for sales representative, territory & district manager. This application used to know about the Enrollments, site, prescribers, site and territory. User can login to the application with their own credentials and see the information about the patients, doctors and territory.

Responsibilities:

• Created the test cases and test scenarios for the release.

• Worked as an Offshore Coordinator.

• Prepared test plan, test report & traceability matrices.

• Selected the test cases for the regression test suite.

• Performed system, Integration and Regression Testing.

• Lead 3 team member for the Siebel application.

• Assigned the work to the team member.

• Reviewed the test cases written by the team member.

• Managed defect in Clear Quest.

2. Service Master | IBM India Pvt. Ltd., Bangalore, India | February 2011 – May 2011

Project Service Master

Role Siebel Testing Consultant

Application Siebel Communication

Version 8.1.1.3

Domain Service

ServiceMaster® currently serves residential and commercial customers through a network of over 5,500 company-owned locations and franchised licenses. The Company's brands include TruGreen®, TruGreen LandCare®, Terminix®, American Home Shield®, ServiceMaster Clean®, Merry Maids®, Furniture Medic®, and AmeriSpec®. The core services of the Company include lawn care and landscape maintenance, termite and pest control, home warranties, disaster response and reconstruction, cleaning and disaster restoration, house cleaning, furniture repair, and home inspection.

The project aims at implementing Siebel Communication on Siebel 8.1.

Responsibilities:

• Good functional knowledge of Siebel Communication application.

• Worked on Opportunity, Activities, Contacts, Service Request, Accounts modules.

• Prepared the test cases of all the assigned modules.

• Written test cases for Integration & conversion modules.

• Good understanding of Conversion & Integration testing.

• Gained & Applied functional knowledge on several modules.

• Preparation test data for UAT testing.

• Supported customer in end to end testing.

3. Ansell | IBM India Pvt. Ltd., Bangalore, India | August 2010 – February 2011

Project Ansell

Role Siebel Consultant (Tester)

Application Siebel Call Center

Version 8.1.1.3

Domain Pharma

Ansell Limited is a truly global company. Listed on the Australian Stock Exchange ASX:ANN, the company has its global HQ in Red Bank, New Jersey, US and has operations across the Americas, Europe and Asia Pacific. A global leader in barrier protection solutions, Ansell employs over 11,000 employees in 29 facilities, and has a presence in 33 countries across the globe. Ansell designs, develops and manufactures a wide range of hand and arm protection solutions, protective clothing and condoms. Industrial workers, healthcare professionals and patients, and consumers around the world invariably associate Ansell with premium quality, optimal protection and superior comfort.

The project aims at implementing end to end solution for Ansell using Siebel CRM, Oracle EBS, Hyperion and Oracle Fusion Middleware. Siebel Marketing and Sales functionality will be implemented using Siebel CRM 8.1.1.1.

Responsibilities:

• Good functional knowledge of Siebel call centre, marketing & sales application.

• Worked on Opportunity, Order, Activities, Contacts, Service Request, Accounts, and Forecast, Territory & campaign modules.

• Prepared the test cases of all the assigned modules.

• Prepared the use case document for the automation process like account approval, opportunity approval.

• Prepared use case documents for Forecast, Territory Management.

• Good functional knowledge of Siebel assignments & escalations.

• Worked on Trade promotion & nitromojo interfaces, prepared test cases & use cases for these modules.

• Performing Proof of Concepts and proposing solution designs for the requirements.

• Gained & Applied functional knowledge on several modules.

• Discuss the CR’s with the onsite and offshore team and then prepare the test cases for them.

4. QwestRx | Qwest Telecom Software Services Pvt. Ltd. India | June 2008 – August 2010

Project QwestRx

Role Software Test Engineer

Application QwestRx

Qwest is a telecom company headquartered in Denver. We at offshore are working on end to end development from Bangalore delivery centre. We are working on end to end support for OSS and BSS systems for Qwest clients. In OSS I have worked on QwestRx, it is a Customer Center Repair Expert application used by the screeners/customer care people for Ticketing and troubleshooting customer’s issues.

Responsibilities:

• Understanding Customer Requirement Specification Document.

• Preparation of test plan and involved in release management

• Leading a team of 4 testers and reviews of the deliveries from offshore.

• Involved in Test Cases design, preparation and Execution.

• Involved in team meetings ns weekly client calls

• Worked on system testing, Regression Testing and UAT support.

• Defect follow-up with development and infrastructure team.

• Preparation of Test execution report and reporting to onsite managers.

• Preparation of Review Logs, RTM and Risk and Issue Tracker.

• User Acceptance Testing.

5. Flatirons | Qwest Telecom Software Services Pvt. Ltd. India | June 2008 – August 2010

Project Flatirons

Role Software Test Engineer

Application Flatirons

Flatirons is a web-based tool that allows RCHC managers, coaches, and screening consultants to track call data. Flatirons helps screeners plan and monitor their own performance and allows coaches and managers to collect quality metrics related to customer calls. Flatirons also provides outside vendors with Qwest data for different services.

Responsibilities:

• Understanding Customer Requirement Specification Document.

• Involved in Test Cases design, preparation and Execution.

• Individually responsible for the testing and deliveries from offshore

• Performed system testing and Regression Testing.

• Written SQL queries as per the data requirement for test cases.

• Logging bugs into Quality Center and working on defect management

• Presented higher management with test results and project test reports.

Achievements:

• Appreciation at work from onsite and project manager.

• Won Spot Award for consistent performance.

• Nominated for “Wall of Fame”

6. LTSB Recruitment | Rightangle Technologies Pvt. Ltd. | May 2006 – May 2008

Project LTSB Recruitment

Role Software Test Engineer

Application LTSB Recruitment

LTSB Recruitment application is designed for the recruitment automation of the Lloyds TSB Bank UK that deals with internal as well as external recruitment automation for the LTSB employees and others. This application is built on Pro-Active.

Responsibilities:

• Worked on integration, System and UAT testing.

• Worked on end to end deliveries of the project from requirements stage. Worked and coordinated with Developers, BA’s DBA’s and infra team for requirements and defect management.

• Review of Functional Specifications, Defined scope and objectives of testing with BA’s.

• Understanding of the Business Requirements/Functional Specifications.

• Wrote SQL queries and worked with database developers.

• Preparation of Test Scenarios and Test Cases as per the requirement from the client.

• Execution of the Test Cases at the time of System Testing.

• Logging and Tracking the Defects using Quality Centre.

Personal Details

Date of Birth : 27th March 1983.

Marital status : Single

Nationality : Indian

Mobile No. : +91-903*******

Passport No. : H1162258

Address : S-4, Gowri Apartment, 7th Main, Malleshapalya, Bangalore, 560075

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