Manager Customer Service

Objective

Management position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 30 years of successful warehouse/manufacturing management.

Profile

Motivated, personable business professional with multiple successful experiences and a successful 30-year track record of profitable warehouse and inventory management. Talent for quickly mastering technology, advanced in creation of Excel spreadsheets and reports. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling multiple tasks. Demonstrated history of producing efficient, accurate, motivated, and empowered workforce.

Flexible and versatile – able to maintain focus and a positive attitude while under pressure . Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

SAP

Kronos Warehouse Optimization

Lean Manufacturing

Value Stream Mapping

Kaizen facilitator

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Create Excel spreadsheet to track labor cost vs. budget daily, to be proactive in meeting budgeted cost per case.

Monitor out of stocks and create report for DRP team to assure product arrives in a timely manner.

Conducted daily staff meetings to discuss pertinent topics and business conditions. Acknowledged employee accomplishments and superior quality during daily meeting.

Conduct small-group sessions on warehouse layout using employee ideas and suggestions to optimize work flow.

Communicate safety concepts and topics to employees using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs including Microsoft Office, Outlook, Internet Explorer, SAP, and Kronos.

CONTINOUS IMPROVEMENT/WAREHOUSE OPTIMIZATION/LEAN MANUFACTURING

Oversee distribution warehouse layout to optimize order picking efficiency and minimize down time.

Create poke-yoke for warehouse to minimize mis-picks.

Lead, teach, and coach warehouse team to minimize BD&L, OOS, and Mis-picks:

Train leadperson to be able to fill in for supervisor in their absence, thereby allowing the warehouse to function efficiently.

Assure proper space is allocated for stock rotation, at risk items, and picking aisles.

Oversee shipping and receiving functions, including, creating and receiving PO’s, IBT’s, and processing corrections on STO’s and IBT’s.

DETAIL MASTERY & ORGANIZATION/INVENTORY CONTROL

Manage all aspects of day-to-day operations of 1 mil. case per year distribution facility.

Conduct and analyze weekly and monthly cycle counts and inventory reconciliation.

Monitor, track, and manage OTIF, OOS, BD&L, warehouse labor, and overhead.

Maintain a secure working environment to assure employee safety and secure company assets.

Recommend M & R expenses and capital expenses for yearly budget.

COACHING AND TEAM BUILDING TRAINING

Radical Leadership I and II completion

How to handle anger and manage conflict training

Seven Habits of Highly Effictive People class completion

Frontline Leader Training

Problem solving and decision making training

Employment History

Coca Cola Refreshments-Aurora, MO

Warehouse Supervisor, 2008 to Present

Tuthill Transport Technologies- Mount Vernon, MO

Production Supervisor, 2005-2008

Redline Trailer Parts- Springfield, MO

Warehouse Manager, 2004-2005

Lindsay Window Company- Union, MO

Plant Manager, 2000-2004

Rowe Furniture Corporation-Poplar Bluff, MO

Materials Manager, 1981-1999

Education

Mid America Nazarene College-Olathe, KS

Accounting Major, 1979

Currently pursuing Associates degree in Business Management from University of Phoenix

Professional References

Cole Mashburn, Aurora Sales Manager-Combo

Joplin, MO. 417-***-****, *********@****-****.***

Bruce Minden, Distribution Center Manager II

Lenexa, KS. 913-***-****, *******@****-****.***

Sean Reeves, Distribution Center Manager II

Joplin, MO. 417-***-****, ********@****-****.***

Kenny Daniels, Warehouse Supervisor

Joplin, MO. 417-***-****, *********@****-****.***

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