Customer Service Quality Control

Stephanie L Smith

***** ********* **.

Taylor, MI. 48180

Cell: 313-***-****

*************@*****.***

Office Skills

* Telephones

* Customer Service

* Basic medical terminology

Computer Skills:

* Access

* Outlook

* Word

* Excel

* PowerPoint

* EHR/EMR

* E Scribe

Professional Experience:

All Safe Heating and Cooling – Receptionist/Telemarketer- 2008

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks.

Southgate Super K-Mart – Cashier/Soft lines- 2008-2011

Money handling, answering phones, customer service and helped do computer layouts for the store.

Topline Produce- Line worker/ Customs/ Quality Control – 2011-2012

Worked on the line to help ensure quality for customer satisfaction.

Filed customs paperwork and communicated with the border.

Checked inbound loads, wrote and filed summaries, communicated with sales.

Summit Psychiatric Support Services- 2012-present

Check patients in and out, fill scripts, answer phones and communicate directly with the doctor.

Collect co-pays and statement payments, do reminder calls, help summit records for attorneys, help

with basic billing, deposits and called to Insurance companies to obtain benefit information for

patients.

Education and Awards:

Lincoln Park High School – Graduated 2007

General Studies

Awarded the “Daughters of the American Revolution Award” through the Army and J.R.O.T.C.

Henry Ford Community College – 2010 (1yr)

Started my general studies.

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