Customer Service Manager

Roxroy Reid 240-***-****

**** ********** ****. **********@*****.***

Professional Profile

I am a Computer Graphics major currently attending Careen technical Institute for computer help desk Profession. Hoping to acquired all the necessary computer skills in a competitive world of computers and customer service.

Skills

Data entry

Microsoft Word

Excel

PowerPoint

Access

Outlook

Front Page

Essential A+

Tech. Support

Networking

Professional Experience

Holy Cross Hospital, Silver Spring, MD

11/2003 - Present

Laundry Tech

Responsibilities:

Providing excellent customer service

Maintaining the perfect flow of clean utility

Keep track of the amount of work order are put in, as well as going out.

Make sure all utility areas are stock

Giant Food Inc, Gaithersburg, MD

06/99 - 07/03

Cashier

Achievements:

Recognition for my excellent customer skills

awarded employee of the month

Recognize by district Manager (DM), hard work and customer service skills

Responsibilities:

Ensure a high level of customer service

Manage cash handling successfully

Stock merchandise and ensure that all areas is clean

Help customer locate items

New Yorker Bakery, Silver Spring, MD

09/96 - 01/99

Cashier/Supervisor

Achievements:

Recognition for my excellent customer skills

awarded employee of the month

Promoted to supervisor

Responsibilities:

Attend to customer satisfactory.

Identifies problems, diagnose cause and determine solution

Help manager with scheduling , reports, inventories and orders

Integrated new register functions.

Cash reconciliation and totals every register a the end of the shift

Education

Sherwood High School , Sandy Spring, MD

Diploma

01/92 - 06/95

Montgomery College, Takoma Park, MD

n/a

09/95 - 06/97

Career Technical Institute, K Street, DC

Certificate

07/2007 –04/2008

References

References are available upon request.

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