Personal Assistant

Mariela Santana

*** ******** ******

Iselin, NJ 08830 732-***-****

****.*******@*****.***

OBJECTIVE:Obtain a position with a company that can benefit from my expertise as an administrative assistant, account manager and customer service representative Background in financial services.

EXPERIENCE:

2007-Present

The Princeton Review

Assistant Director

Princeton, NJ

Review, research and process credit, invoicing and reconciliations

Respond to accounts receivable inquires and discrepancies

Assist collectors and analysts in resolving past due balances

Prepare, create and update spreadsheets and databases

Run accurate reposts

Assist management in advanced research and balancing activities

Undertake reconciliation, customer service duties, and filing

In charge of 16 sites with a combined daily revenue of 500k

Research projects

2004-2006

Hewlett Packard Financial Services

Lease Management/Account Manager/Collector

Murray Hill, NJ

Process refunds, credit and cash transactions

Administrative and support services

Account receivables and collections

Improved request turn around time

Developed and improved training programs

Trained and supervised individuals

Reconciled and restructured accounts

Canadian and US wires, inter company

Tax adjustments

2001-2003

Huffman Koos

Customer Services/ Key holder

Woodbridge, NJ

Heavy phone work

Face to face customer resolution

Cash transactions

Process credit loans

Administrative support

EDUCATION:

Pursuing degree in Business Administration

The University of Phoenix

Seminars in accounting, marketing and business management

SKILLS

●Fluent Spanish ● Proficient Microsoft Office ● Data Entry ● Knowledge of Oracle

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