IT Manager
Resume:
Jessica Johnson
New Market, MD 21774
************@*****.***
________________________________________________________________________
EXPERIENCE
Facilities Plus Gaithersburg, Maryland
Senior Telecommunications Project Manager/Administrator
• Provide telecom leadership for client’s opening, relocation and closing of all branches-presently 170 locations.
• Provide support for all land-line voice requests, including phone system, voice mail and cellular support.
• Perform all remote moves, add and changes or coordinating on site move, adds and changes for voice and basic desktop applications.
• Coordinate with vendors regarding quotes, services expected and rendered.
• Coordinate all telecom requests for service, installation or moves, adds and changes
• Maintain database of all client provided equipment, service contracts and communication infrastructure.
• Responsible for client’s local and long distance services nationally, internationally and central point of contract for voice services.
• Administer wide variety of voice systems. Including, but not limited to Avaya Definity G3, S8300/S8500/S8700, Intuity, IA770 and Modular Messaging.
• Administered various Nortel switches.
• Support corporate cellular accounts with various cellular carriers and a wide range of devices.
6/2000 – 5/2005
Arlington Public Schools Arlington, Virginia
Telecommunications Analyst/Administrator
• Responsible for providing economical and reliable telecommunications systems and services to all school system facilities; presently 32 locations.
• Certified on Mitel’s SX2000 PBX series, Octel 250/350 Voicemail.
• Coordinate the installation and implementation of all telecommunications systems and services with vendors and appropriate school and county staff.
• Developed plans and objectives for telecommunication services to ensure reliable service.
• Managed the school systems' Octel 350 voice mail system.
• Programmed telephone switches and coordinated all telephone moves and changes.
• Analyzed telecommunications equipment and transmission facilities to make recommendations based on end users' needs.
• Arranged for service of telecommunications equipment and maintained complete preventative and corrective maintenance records.
• Developed and maintained instructions for using telephones, voice mail and related telecommunications systems.
• Provided technical assistance and training to end users.
• Developed and maintained current inventory of telecommunications equipment and systems.
• Responsible for maintaining the integrity of the network on a daily basis.
Note: During my first year at Arlington Public I was responsible for converting their entire voice network from T1 services to a private fiber-based network.
9/1999 - 6/2000
Comdial Communications Herndon, Virginia
Telecommunications Analyst/Help Desk Support
• Provided technical support in help desk environment for vendors installing and repairing all Comdial telecommunications systems.
• Certified on Executech, 1432, DSUI, II, FX key systems and KeyVoice voice mail systems.
11/1994 - 9/1999
Claricom Communications Virginia Beach, Virginia and Oakton, Virginia
Project Coordinator
• Post sale coordination of installation and implementation of voice services.
• Surveyed the location of PBX install to determine electrical requirements and all voice cabling requirements.
• Provided floor plans with cable and telephone locations used for installation and future expansions.
• Developed system design, layout and infrastructure.
• All programming of Executone’s key systems and voice mail line. Nortel’s CICS, MICS Key systems.
• Programmed Nortel’s NAM and Flash voice mail systems.
• Performed all end user training and system administrator training.
• Created all training documentation and classroom learning structure.
• Client liaison for remainder of customer/company relationship.
• Certifications: Nortel CICS, MICS and NAM voice mail, Executone's IDS equipment line, Executone's VX voicemail line, Executone's Medley communications system.
EDUCATION
12/1990 Appalachian State University
North Carolina, Boone
Bachelor's Degree
6/1986 Athens Drive Senior High
North Carolina, Raleigh
High School
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