Customer Service Manager

MeTosha Allen

**** ******* **.

Baytown, Tx. ****3

Contact: 832-***-****

Exploring the job market to obtain a position with an organization that will better my skills and allow me the opportunity to learn new skills. I am very eager, dependable and hard-working individual. I have a very strong academic background in management as well as communication and customer service. I have experience in Accounts Payable and Human Resources. I know I will be a very valuable asset to your organization. I am energetic and self-starter. I am very detail oriented, intelligent, and outgoing, team player/team leader and friendly yet stern.

HIGHLIGHTS OF QUALIFICATIONS

• Greet customers or patients, ascertain purpose of visit and direct them to appropriate staff or facility

• Answer all incoming calls and direct caller to the proper extension, screen calls and take messages

• Schedule, confirm, cancel or reschedule patient’s appointments, medical consultations and business meetings

• Sort all the incoming mail and post the outgoing mail, receive and sign for deliveries, deliver outgoing fax for staff and receive and deliver fax to appropriate staff

• Conducted holiday parties and business trips

• File, compile, and record medical charts, reports, and correspondence files using a computer or typewriter

• Complete insurance verification forms, call and confirm insurance credentials, issue employees and family benefits enrollments, renewals and cancellation

• Prepare, Submit, Transmit and Receive Payroll

• Monitor budgets and expenses, review financial transactions to ensure that expenditures are authorized

• In charge of petty cash, safe’s, building codes and keys and making bank deposits

• Investigate and resolve customer or patients complaints

• Schedule staff hours and assign duties

• Establish standards for personnel and customer service

• Billing and Coding of medical records and Administrative

SKILLS

• MS Word, Excel, PowerPoint, MS Office

• Millennium

• Internet Explorer

• Payroll Software (ADP)

• E-Clinical

• Time Management, Critical Thinking and Active Listener

EDUCATION

• Robert E. Lee High School 2000 Graduate

• Lee College 2000-2002 Drama Studies

• Texas School of Business 2008-2009 Medical Office Specialist (Presidents List Graduate)

Certificate Available upon request

EMPLOYMENT HISTORY

• 11/2011-12/2011 United Parcel Service Warehouse Loader (holiday temp)

• 08/2011-10/2011 Multispecialty Clinic Billing/Coding (temporary)

• 08/2009-11/2009 Doctor’s Clinic Houston Receptionist/MOS (temporary)

• 02/2006-05/2009 Charlie’s Plumbing Accounts Payable/Human Resources

• 03/2005-02/2006 Charlie’s Plumbing Billing/ Accounts Receivable

• 03/2004-03/2005 Charlie’s Plumbing Receptionist

• 08/2001-11/2004 Mc Donald’s Store Manager

REFERENCES

o Tannika Strange- Multispecialty Clinic Office Manager 281-***-****

o Dr. Mohammed Hameed- Family Practitioner 281-***-****

o Pre Alonso- Dr’s Clinic Office Manager 713-***-****

o Merrill Crawford- Charles Plumbing Office Manager 713-***-****

Contact this candidate