Customer Service Engineering

MALINI CHOWDHURY

Phone: 816-***-**** ******.*********@*****.***

PROFILE:

• Expertise in systems design, integration, optimization and expansion of GSM, 3G, UMTS, TDMA, GPRS, EDGE,WCDMA networks

• Experienced in regional and nationwide system build-outs and deployments for wireless and satellite companies such as Nokia Siemens Networks, Ericsson, Motorola, Nextel

• Excellent problem solving skills, self-motivated, team oriented and open to new ideas

• Quick learner; dynamic team player with experience in managing projects, products and teams

• Staying on top of technological advancements and industry trends pertaining to Wireless Voice and Data Services

• Excellent communicator with strong interpersonal and presentation skills

• Possesses an excellent understanding of communication systems and their implementation and impact on the business.

• Focused, hardworking and can handle multiple tasks to meet deadlines in pressure situations

EDUCATION:

University of Missouri-Kansas City- Kansas City, MO 6th May 2011

Master of Science Electrical Engineering; Focus-Wireless Communications GPA 3.49 GPA=3.53

West Bengal University of Technology, Kolkata, West Bengal, India August 2007

Bachelor of Technology Electronics and Communication Engineering GPA=8.4(on scale of 10)

SOFTWARE/HARDWARE SKILLS:

Software: AutoCAD, CellCAD, Planet, MapInfo, MS Excel, PowerPoint, Adobe Photoshop, TEMS, MATLAB,SIMULINK,CADENCE, OPNET, MATHEMATICA, CADFEKO, C,C++, VLSI, SQL ,Excel/Access VBA,VB.NET,JAVA

Networking: TCP/IP, LAN, WAN and Windows NT, WLAN, 802.11

Vendors: Ericsson, Lucent, Motorola, Nokia Siemens Networks, Nortel, Agilent

SEMINARS/TRAININGS ATTENDED:

• Ericsson Radio Network Tuning & TEMS Investigation

• Optimization Tools

• BSS Parameters

• GSM System Training

• Ericsson 3G Workshop

PROJECTS:

• Network architecture Projects: Sending Email using Java and Telnet by first establishing a TCP connection with the mail server and using HELO command, Simulation of MM1 queue.

• Wireless Network: Effect of Node Queuing on Medium Access Delay for an overloaded node and what happens on a per-node basis on an 802.11 network.

• RF Project: A microstrip U-slot patch antenna design using CADFEKO and Matlab.

• Wireless Communications: Team Leader in project using directional antennas and their comparison with isotropic antennas by introducing a jammer node and 2nd jammer node, using Opnet.

• Radar Systems: Parametric study of linear array characteristics of amplitude-comparison monopulse radar for angle tracking using MATLAB.

• Power Systems: Analysis of steady state operation of power system using Power World.

WORK HISTORY:

Radio Frequency Engineering Intern, Networks International Corporation, Kansas City Sep’10-Jun’11

• Perform Site Survey, Definition of RF parameters, Azimuth, Tilt, Power, and Neighboring Relations.

• Analyzed and processed field data using TEMS and MapInfo

• Perform propagation model tuning and link budget analysis for GSM 1800 and 900 systems (site selection, approval and configuration determination, create coverage maps that reflected the design for the market based on the customer's requirements and objectives for launch)

• Site audit reports and generation of RF design parameters for new GSM network and analysis of Traffic-Data and capacity extrapolation planning for GSM system

• Extensive experience in link budget analysis and calculations, interference analysis, capacity improvement, propagation models, traffic analysis, frequency optimization, multi-path, fading, coverage holes, boomer issues, BCCH & BSIC conflict resolution, power control, handoff algorithms and likely server models

• Surveyed, qualified and ranked site candidates for new cell site locations

• Devised new ways to troubleshoot and solve network related problems

• Performed frequency planning and trend analysis using statistical traffic and field data

Desk Assistant, Residential Life, University of Missouri Kansas City December 2010-May 2011

• Maintain accurate logs for lockouts, guest log-in, equipment check-out, package pick-ups

• Provide good customer service for students, staff, and visitors, including answering questions, providing resources and answer phones and forward calls or messages appropriately

• Distribute and forward mail to resident mailboxes

Graduate Assistant, University of Missouri Kansas City February 2010-June 2010

• Prepared lectures, graded papers and kept class records for the course, Probability and Stochastic Modeling

R.F Engineer, Kite Communications Kolkata, West Bengal, India May 2007-July 2009

• Proficient in set-up, calibration, utilization, and data processing of various design and optimization equipment and software (HP, Grayson, TEMS)

• Performed site candidate evaluation and selection

• Completed MPE surveys and filing the appropriate reports to stay within compliance

• Comprehensive knowledge for model calibration, drive test data post-processing, map generation,

frequency planning and interference matrix analysis, site database maintenance, etc.

• Verified RF related site engineering drawings

• Performed design criteria, system dimensioning, link budget and traffic analysis

• Performed frequency and BCC planning

• Excellent understanding equipment co-location requirements for multiple operators and perform inter-modulation analysis

• Good knowledge of system topology and air interface parameters of GSM/GPRS, EDGE, CDMA, TDMA, network technologies and good understanding of system topology and air interface parameters of the 3G technologies (UMTS, OFDMA, etc.)

• Excellent knowledge of the main equipment vendors like Nokia, Ericsson, Nortel

• Carried out optimization techniques (proper antenna selection for optimal horizontal/vertical performance, mechanical/electrical tilting, appropriate transmit power setting, antenna clearance, neighbor list analysis, etc.) for optimal site/cluster performance

• Generated RF engineering related reports in Excel, Access, SQL as required.

• Assumed the RF lead role, managed and co-ordinate activities of the RF team as required.

• Had an active role in recruitment of RF engineering staff and be a mentor to other engineering colleagues as required

• Communicated RF team budget, milestones and deliverables to project management and implement plans to accomplish the milestones within budget, as required.

EXTRACURRICULAR ACTIVITIES:

Vice-President of Indian Students Association, University of Missouri Kansas City August 2009-May 2011

Awarded ‘Best Desk Assistant’ at Residential Life Office January 2011

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