Engineer Software

JIM NGUYEN, B.S.

**** ****** ***** • Carrollton, Texas 75006

Cell: 972-***-****

************@*****.***

PROFILE/TECHNICAL SKILLS SUMMARY

Software Engineer with strong background in application packaging and scripting. Expertise in planning, development, deployment, and automating software installations for various OS. Accustomed to designing software standards used world-wide and modifying those standards as needed.

Systems Engineer with strong background in client/server network environments. Demonstrated ability to provide innovative, cutting-edge solutions to internal and external customers.

Programming & Scripting: Java, VB Script, Visual Basic, .NET, Orca, WSH Script (WMI)

Packaging & Deployment Tool:

Marimba (BMC), Install Shield, Wise, Windows installer (MSI)

Hardware/Software & Operating Systems:

Intel Platforms, Cisco router, various network hardware - Microsoft Windows 2000, XP, Vista, 7, MS Office, IE, Attachmate, VPN, MS patches…

Certification:

Microsoft Certified Systems Engineer (MCSE)

PROFESSIONAL EXPERIENCE

VERIZON, Irving, Texas 2000 - Present

Senior Software Engineer

Provided software packaging and deployments for 250K+ users using Marimba and other deployment tools. Supported 35K applications for various OSs. Provided technical support and training for international Engineers (India).

• Oversaw the production, created, configured, developed and deployed core applications packaging installation for various Line-Of-Business (LOB) and call centers via Marimba channels.

• Built/Tested/Deployed applications packages using Scripting/Tool in: Install Shield, Wise, Windows installer (MSI), Java, VB Script, Visual Basic, .NET, Orca, WSH Script (WMI).

• Troubleshoot complex deployment issues by reading Marimba log issues and applications installation error return code (MSI error return code and/or EXE error code)

• Applied MS patches to existing applications and Operating Systems without user interaction.

• Provided technical support for field engineers’ trouble shooting complex application issues/problems.

• Decreased onsite support personnel by 70% by using Marimba to deploy the applications; received significant financial bonuses for this work.

• Reduced onsite technician’s workforce by 64% by using iSys imaging system (wake-online - LAN imaging process) in various desktop images. (Built/Configured various desktops Operating Systems image – Setup GPO, Windows Firewall, and more)

• Configured and built core applications packaging for various OSs, including Microsoft Office, Outlook, IBM Sametime, Lotus Notes, Internet Explorer, Desktop Encryption, VPN, Attachmate Extra, and more

• Reduced electricity cost ~$3 million/year with BigFix project (Set Power Scheme to turn off unused devices after 15 minute time frame). Monitor and updated inventory and illegal software installed on desktops worldwide.

GTE Telecom, Irving Texas 1996 – 2000

System Engineer

Provided standard desktops/servers’ images for various OSs. Responsibilities related to planning, development, deployment, and implementation of applications in general business operations.

• Configured and built standard applications packages for various OSs, including Microsoft Office, Outlook, IBM Sametime, Lotus Notes, Internet Explorer and more.

• Provided onsite technical support for applications and network issues.

• Converted 200K+ Windows 95/2000/NT client based to Windows XP environment.

• Built/backed up standard images for desktops/servers.

TEXAS INTRUMENTS, Dallas, Texas 1990 - 1996

System Admin / Desktop support

Provided clients/servers based applications/network systems (LAN/WAN) in general business operations.

• Installed/configured applications

• Onsite technical support for applications and network issues.

• Deployed 60 Windows 3xx client based to Windows 95/NT environment.

• Built/backed up desktops/servers.

EDUCATION

UT at Arlington, Arlington, Texas

BS, Computer Science, 1991

Northlake College, Dallas Texas

AS, Computer Networking, 1994

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