Customer Service Manager

ROBERT BORCHERDING

**** ** **** *****, *********, Washington 98665

360-***-****

***.***********@*******.***

OBJECTIVE/GOALS

Actively participate in a Company where my technical and management skills meet your needs and I can have fun doing it

ADVANCED SKILLS SUMMARY

Hardware:

Expert knowledge: IBM AS400/ISERIES

HL Programming languages:

RPG, RPGIII, RPGIV, RPGLE, COBOL

Systems:

Job management CLP (function scripts) and user interface GUI/SDA (screens)

Job scheduling and performance tuning

Ad Hock query reporting using SQL/400

Database design (DB2)

Software application packages similar to PeopleSoft, JDA, JDE, E3, SAP, and ERP

OS/400 Operating system data backup, restore, new software, and PTF applications

KNOWLEDGE

MS Office basic skill set with Visual basic. C++, Coldfusion, and Java Using Adobe Dreamweaver CS3

Crystal Reports and similar report generating languages

Document Management Systems and record keeping software packages such as EMR (Medical)

TCP/IP, DNS, SDLC, DHCP, VPN, BYSYNCH, and ASYNCH communication protocols

Network (WAN LAN) trouble shooting and performance tuning, routers, switches, hubs

More Hardware: HP, UNISYS, and IBM mainframes (z/OS, 390)

PROFESSIONAL EXPERIENCE

October 1990 – June 2009

Joes Sports, Outdoor, and More – Senior Systems Manager – Wilsonville, Oregon

Systems engineer/analyst and applications programmer for core business functions

Accounts payable, receivable, payroll, distribution, inventory control, replenishment, sales, budgeting

Too much to list here.

PROJECTS/SUCCESSES

Recent:

DC (Logistics) and Store (Supply chain) replenishment systems using RF technology

TCP/IP sockets programming using RPG and service programs

Migrated a series of C programs to a higher level language for use with Point of Sale applications

For IBM 4680 controllers

Multiple outside vendor support projects such as ACCUTECH, KRONOS, BITNEY BOWES, and EDI/ SPS COMMERCE

MISC

I.S. Department Manager responsible for seven employees, hiring, training, and budgeting

Computer operations, data entry, and customer service

Various projects in support of hardware such as programmable controllers, time clocks, remote printers, UPC printers, hand held RF devices, and document scanners

Experience in Financial, Healthcare, Insurance, Manufacturing, Automotive repair, Customer service, and Sales.

My skill set has allowed me to learn just about everything required to achieve defined goals

MILITARY SERVICE

U.S.M.C. honorably discharged Vietnam Veteran

Military certification in Aviation hydraulics, electronics, and weaponry

HOBBIES

Golf, Fishing, Hunting, and maintaining our home computer network when I have time

Automotive and small engine repair just for the fun of it

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