Malinka Simmons Resume`

Malinka D. Simmons

**** ****** *** **. #****

League City, TX 77573?

Cell phone – 318-***-****

OBJECTIVE

To obtain a position which will further my growth in management, utilizing my communication, analytical, financial, and organizational skills.

EDUCATION

American School of Business - Computerized Accounting – May 2005

Northeast Louisiana University - (2 years) Computer Information Systems

Carroll High School – Carroll High School, Monroe, LA

COMPUTER SKILLS

Operating System Applications –Windows XP, Windows 2000, Windows98

Software - Corel Suite 2000(WordPerfect 9), Office Suite 2000 (Word 2000), Pagemaker, Microsoft Quickbook, Paradox for Windows, NetManage PC Software for Mainframe Emulation, DeskScanII, OmniPro for Windows, Microsoft Excel, Windows XP

Casino Software’s: Lawson, AS 400 Displays, Kronos Timekeeper, SDS, CMS, LMS, and IGT

WORK HISTORY

12/2005-Present Casino Staff Auditor – Samstown Casino and Hotel - Shreveport, LA

Work with revenue auditing, accounting, and bookkeeping in gaming and food and beverage, familiar with casino and hotel accounting systems, assist in the preparation of the daily operating statement, prepare discrepancy reports to perform investigations into large or unusual variances, and assist with training other auditors

05/2005-08/2005 Office Coordinator – Shoe Carnival – Shreveport, LA

Supervise cashiers, processed bi-weekly payroll, made sure H.R. protocols were met daily, imputed new employees in the system, made daily deposits, did scheduling for cashiers, audited daily variances, and general customer service

08/2004-02/2005 Tier 4 Agent – USSupport Company Call Center – Shreveport, LA

Supervised over other call center agents for Bellsouth DSL services and customer service

02/2004-07/2004 Pit Clerk - Hollywood Casino – Shreveport, LA

Using a terminal log in for the casino, imputing rating cards for guest, printing comps, rating guest play time, verifying audit reports and assisting pit managers with player’s ratings

05/2003-03/2004 Sears-Mall St. Vincent

Center Aisle Cashier (CAC)- assisting customers in store, on telephone (customer service)

10/2002-04/2003 Dillard’s-Mall St. Vincent

Sales Associate- assisting customers with bridal registries, call in orders, deliveries (customer service)

2/2000-10/2002 Payroll Clerk- Horseshoe Casino and Hotel – Bossier City, LA

Created batches and spreadsheets for normal payroll cycle, confirmed time, processed verifications, deductions, direct deposit, Paid Days Off, calculated retro pay, printed checks, general admin duties and customer service

Malinka D. Simmons

3045 Marina Bay Dr. #1208

League City, TX 77573?

Cell phone – 318-***-****

1999 – 2/2000 Typist Clerk III – State of Louisiana NorthWest Regional Center for Addictive Disorders Clinic-Shreveport, LA

Used state software called Aramis, WordPerfect Suite 6.1 to update / maintain client records for the clinic, which included data entry of records in Paradox (database). Handled receptionist duties for a 10 phone line system

1998 -1999 Merchandise Pick-Up Multi-Switchboard Operator – Montgomery Wards - Monroe, LA

Handled several phone lines; work customer service counter and filing

CERTIFICATIONS

• Achievement in excellent customer service skills

• Employee of the month for achieving customer satisfaction goals

• 3rd in my class at American School of Business

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