Administrative Assistant Customer Service

Pamela Fernandez Old Bridge, N.J.*****

Home (***) 732-***-****

E:Mail ********@*********.***

Summary of Qualifications

Twenty-plus years of executive secretarial experience. A solid history of excellent work relationships, with both the public and internal personnel, at all organizational levels. High in initiative and energy with strong ability to exercise independent judgment. Excellent writing skills. Trustworthy and discreet.

Professional Skills

Proficient in the use of computers: Word, Windows, Excel, Lotus Notes, Microsoft Outlook & PowerPoint.

Employment History

American Express, New York, New York 2000 - Present

Executive Administrative Assistant – Global Security

Report directly to the Vice President of Building Services and Crisis Management

Coordinate all business and personal affairs of Vice President

Schedule all international and domestic business travel and perform expense reconciliation

Heavy calendar maintenance

Maintain/update all client related documents and data files

Type and distribute all correspondence and reports in a timely fashion

Maintain personnel file for entire team

Prepare client presentation and proposal materials

Handle all files on Background Verifications sending/receiving with program Director

Handle confidential and time-sensitive information

Provide support to the New York based Crisis Response Team for all administrative work

American Medical Security, Green Bay, WI 1998 - 2000

Executive Administrative Assistant to Chairman, President and Chief Executive Officer

Report directly to the Chairman, President and CEO while providing general administrative support to four sales team Directors.

Maintain highest level of confidentiality and sensitivity on all issues

Provide outstanding customer service on behalf of the President's Office with intercompany personnel, outside affiliates, etc.

Maintain accurate and current appointment calendar; prepare daily schedule for the President

Provide primary telephone coverage for President in his absence with the authority to execute appropriate actions.

Coordinate and communicate President's travel arrangements, including corporate aircraft

Monitor budget for President Office; prepare expense reports and submit same for President, approve invoices

Assist President in preparation of miscellaneous meetings and presentations by accumulating support materials (Board of Directors, investment bankers, etc.). Gather items for Executive Management Group Meetings.

Assist in coordination of all activities related to Board of Directors' meetings and Shareholder Meetings (including preparation of notices, agenda development meeting logistics, etc.).

Maintain accurate and current files, rolodex, miscellaneous records, holiday list etc.

Accomplish personnel business for President, as requested.

American Express Travel Related Services Company, Inc. New York, New York

Administrative Assistant / Vice President Finance 1996 - 1998

Provide administrative support to the Vice President of Finance

Maintain calendar, coordinate meetings, prepare expense vouchers

National Benefit Life Insurance Company, New York, New York

Administrative Assistant / Chairman and Group Chief Executive 1995 - 1996

Resolve critical issues brought to Chairman's attention by sales representatives

Arrange Chairman's corporate travel, including monthly Travelers Group Planning Committee meetings

AMEX Life Assurance Company, San Rafael, CA

Administrative Assistant / President/Chief Executive Officer 1984 - 1994

Responsible for preparation of weekly payroll for 150 employees

Maintain highest level of confidentiality while courting prospective buyers to explore the feasibility of sell all or part of the operations

Pamela Fernandez

EDUCATION

1974 St. Michael’s High School, Union City, NJ

Academic Diploma

1986 New York University, New York, NY

Data Processing for Administrative Assistants

1993 American Management Association, New York, NY

Management Skills for Executive Secretaries

1991 Zenger Miller, Inc., New York, NY

Leadership Training

Contact this candidate