Systems Admin
Resume:
Michelle Calhoun, MCSE +Security ****
********.*******@*****.*** • Cellular 615-***-****
IT Specialist
Summary
* ***** ** *****-******** experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks. Superior troubleshooting and technical support abilities with server migrations, network connectivity, and security and database applications. Develop exceptional relationships with co-workers, management and end users. Excellent communication and problem solving skills.
Skills
Microsoft Server 2000 and 2003, Active Directory, Exchange Server, Citrix Presentation 4.0 and 4.5, Eudora, Lotus Notes 6.5 and 7, Sendmail, Outlook 2003 and 2007, Novell Groupwise, Console One, Microsoft Office Suite, Windows XP, Vista, Acrobat Contribute, Symantec Corporate Edition, MAC OS, Enterprise RX, Medgate, IMedica, Allscripts, Blackberry Server, Peoplesoft Financial.
Experience
Support Center Analyst (Take Care Health)
Contractor for Tek Systems, Franklin, TN 11/09- Present
• Resolve various issues for customers at Take Care Health locations throughout the US
• Troubleshoot work related issues for Medgate, NTierprise, Allscripts, and iMedica Medical applications
• Troubleshoot any Citrix issues pertaining to connection, printing, and migration of multiple domains.
• Assist users with being able to remote into various locations while working from home
• Add users to BES and setup new blackberry accounts.
• Help customer access their Email via OWA
• Create new profiles in AD and Exchange
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IT Manager/Systems Administrator (Performing Edits Remotely in TN)
Sandbridge Realty Inc, Virginia Beach, VA 2/07- Present
Primary Responsibilities and Duties:
• Currently managing Web Site remotely using Contribute
• Maintaining a 5 server environment running MS Small Business 2000, 2003
• Responsible for ensuring the reliability and availability of server systems for corporation’s internal infrastructure
• Evaluate and maintain local area network (LAN) and data network.
• Provide software installation, configuration and support for numerous servers & applications.
• Maintain operating system and anti-virus updates
• Required to have in depth knowledge of personal computers, including hard drive, I/O ports, RAM, ROM, power supplies, processors, storage devices, etc.
• In-depth knowledge of all P.C. software, communication software, and most importantly, how this variety of software interacts when loaded onto a single system.
• Administer and maintain end user accounts, permissions, and access rights in Active Directory 2003
• Responsible for all off site back-ups and disaster recovery through our vendor, AMERI-VAULT
• Installed and Maintain HP Proliant DL385G2 Server. Win 2003 Small business
• Installed and Maintain Exchange on Win 2003 Small business.
• Created and maintained Email accounts using Sendmail
• Project lead on removing sendmail and setting up Exchange 2003 Version 6.5
Infrastructure Resource Specialist
Ciber (Contracted to the State of TN) Nashville, TN 08/07- 12/08
• Test and update applications for the State of TN including third party and in-house applications
• Manage users and computers in the Domain using Active Directory
• Create Group Policy Objects within Active Directory
• Administer and maintain end user accounts, permissions, and access rights in Active Directory 2003
• Installed and implemented Security software on a VLAN and workstations for Smart Card Badges for the State of TN
• Tested and installed various applications at the State of TN Data Center
• Configured and implemented Buffalo Tera Station Pro 2 for various departments
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• Worked with Developers when updating State Applications in a Dev-Stage-Production Environment
• Troubleshoot SQL issues regarding visitor entry system for State of TN buildings.
• Working knowledge of Novell 4.91
• Working knowledge of GroupWise 7.0
• Setup Scanning and Printing for users for the Imagistics 6030, 8511 Copier/Scanner/Printer/Fax machine
• Worked with team to migrate users in Finance and Administration from Novell to Windows Active Directory.
• Familiar with Zebra Badge Printers, troubleshoot and installed for Badge Systems
Computer Analyst
NY Times Norfolk, VA 05/06- 02/07
• Serve as a technical resource and the central point of contact for technical or functional issues with supported systems to include computer and printer hardware, operating systems, and enterprise applications.
• Troubleshoot, research, and resolve technical and functional issues using available resources and following established procedures.
• Utilize call tracking management system to track and escalate technical or functional issues according to procedures.
• Experience with Citrix v4.0 environment. Trouble shooting any in house printing issues domain wide.
• Serve as a technical resource for, Windows PC/Macintosh operating systems and PC/laptop.
• Working knowledge of Microsoft Office applications.
• Working knowledge of E-mail system principles (Lotus Notes & Eudora).
• Working knowledge of Novell 4.91
• Required to have in-depth knowledge of personal computers, all P.C. software, communication software, and most importantly, how this variety of software interacts when loaded onto a single system.
• Experience with Client/Server environments, desktop operations systems, email clients, web browsers, and other third party software.
System Administrator
ICT Group Inc Chesapeake, Va 05/05-05/06
• Manages all systems related task for 85 Windows 2000 and Win 2003 servers including 11 Domain controllers and 2 exchange server 2003, Application, Print, and Data Base servers.
• Configuring, maintaining and supporting servers which runs specializes software for various departments. (Dell, Vonage, IBC, met life, Citi bank, Aetna, Vetrans.GOV) In a Call center environment.
• Manage security solutions, including anti-virus
• Ensure network connectivity of all client workstations. (2300 Client Stations)
• Administer all equipment, hardware and software upgrades
• Administer and maintain end user accounts, permissions, and access rights (GPO). Active Directory
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• Monitor and test network performance and provide network performance statistics and reports
Jr IT Systems Administrator.
N2now Inc (ISP), Hertford, NC 27944 03/02-02/03
• 15 Server Environment, 3 Domain Controllers. Develop, build, implement and configure servers, storage systems, operating systems, systems management tools, applications, utilities and network services.
• Directed a team of PC technicians, /network engineer/.Help desk support for any and all connection issues, (customer sign on issues).Configured an exchange outlook mail server Version 5.5. configured e-mail boxes company wide.
United States Navy
1993-2002
NAS JRB Willow Grove 1993-1998
Transient Line
• On a daily basis maintained any transient Naval Aircraft that landed at NAS Willow Grove, made sure that they were ready for departure at any given point and time
NAS Norfolk, VA 1998-2001
HM-14
• Maintained Mine Counter Measures equipment for the command so that it could be deployed at anytime for operations of mine sweeping, mine neutralization, mine hunting, floating mine destruction, channel marking, and surface towing such as the towing of surface craft and ships
Naval Air Reserve Command 2001-2002
• Worked with the IT department in the command, built and maintained PC’s for various departments in the command.
• Imaged PC’s using Symantec Ghost, worked with Microsoft and Novell products and helped repair and maintain the various servers on site.
• Assisted with gathering information for the transition to Navy Marine Corps Intranet, provided level-one technical support and troubleshooting assistance focusing on customer service.
Education and Credentials
• ECPI Associates Degree in Applied Computer Science (GPA 3.4) 2001-2003
• MCSE+Security 2003
• CBT Nuggets Citrix Presentation 4.5
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