Admin Assist
Resume:
Delicia Claybrooks
Franklin, Tennessee 37064
*************@*****.***
Objective
To obtain a position of stability and career orientation
Work Experience
Administrative Assistant
12-10-07 to Present Call Center CHS/PASI, Brentwood TN
. Process four daily reports, Prepare patients payments taken by call center reps, submit postdated payments online or email payments to hospitals, mail receipts to patients, participate in peer interviews, liaison between csr’s and leadership team, prepare meeting notes, organize departmental functions, order supplies, prepare itemized statements, check to see what payments have posted, file those payments, support sister call center with inbound calls when needed, enter payments onto spreadsheet, other administrative duties as needed.
. July 2010 through March 2011 Completion of the Leadership Development Program. Part time telephone pre-collections of medical bills for rural hospitals. Answering inbound calls from the consumer to help aid in resolutions of unpaid medical bills. Usage of the AS400 hospital system, Meditech, Series, Facs collection screen and Lotus notes to research and evaluate information to help aid in the collection of unpaid medical bills.
Collector
9/2006 – 12/07 Call Center CHS/PASI, Brentwood, TN
Telephone collections of medical bills for rural hospitals. Answering inbound calls from the consumer to help aid in resolutions of unpaid medical bills.Usage of the AS400 hospital system, Facs collection screen, Lotus notes, swithchboard, Masterfiles (online directory assistance), the work number website and accurint website to research and evaluate information to help aid in the collection of unpaid medical bills.
Operations Clerk 4
7/2000 - 9/2006 Suntrust Operations Center, Knoxville, TN
Opened mail daily and distributed to appropriate departments. Assisted in mailroom when needed. Reviewed, corrected, balanced and batched daily cd/ira transactions. Answered incoming calls from branch representatives and assisted in problem resolution. Reviewed cd/ira account, redemption, hold and maintenance information for completeness, accuracy and compliance with IRS regulations. Correction of the errors found in the review process.
Additional duties:
Calculated departmental, branch and Irs Compliance CSR error rates, sent error report, Processed IRS compliance requests, assisted department leads in their absence, handled complaints and special request from branch contacts, consultant for branch contact and crf department concerning regulation issues with cd and ira title standards, new hire training, cross training of current employees, other duties as required.
Processing/Data Entry Specialist 2
11/1996 - 7/2000 Suntrust Operations Center, Knoxville, Tn
Data entry of cd/ira customer account, withdrawal and redemption information. Data entry of rate corrections and GL entry onto spreadsheets. Cd/ira customer account maintenance.
Reconcilement Specialist 2
9/1996 - 11/1996 Suntrust Operations Center, Nashville, TN
Processed return check items. Ran proof machine for encoding of return check items.
Operations Clerk
8/1994 - 9/1996 First American Service Center, Nashville, TN
Opened and distributed mail daily. Pick up, balance and batch interest checks daily. Redemption and input of manual cd information. Verification of branch automated cd's. Maintenance of rates, legal titles, interest information and ACH rejects. Placing assignments of loans and exemptions.
Customer Service Rep
6/1994 - 9/1996 Sears Service Center, Nashville, TN
Answering incoming calls and resolve client concerns. Maintenance of client accounts. Sale and/or renewal of client maintenance agreements. Evaluation of audit trails. Printing of audit trails and lead sheets for sales associates.
Administrative Assistant
6/1993 - 8/1993 Meharry Medical College, Nashville, TN
prepared reports for the Dean of School of Medicine and other office staff, took meeting minutes as well as offer input on the goals and objectives for the day, retrieval and delivery of mail to the Dean, office staff and students of the school, took dictation from the Dean and also prepared memo's to distribute throughout the school for the Dean and other office staff.
Education
8/1991 - 5/1993 Middle Tennessee State University , Murfreesboro, Tennessee
Some College Coursework Completed
Double Major of Computer Science and Mass Communication
Skills
Data Entry, Ms word, Outlook, Excel, Lotus Notes, Interview, Typing 65-80 wpm
Verbal and written communication
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