Customer Service Manager

OBJECTIVE

To contribute a strong background in system administration and customer service, along with a unique drive for excellence and success, to your firm in an AIX / UNIX or Tivoli Storage Manager capacity.

SUMMARY

Very people-oriented person; highly capable and dedicated. Exceptional integrity. Energetic, goal-oriented, strong organizational skills, with excellent problem-solving abilities. Dedicated team player, yet able to work independently to achieve program goals. Proficient with Microsoft Office Suite, Shell scripting, Tivoli Storage Manager, AIX/Linux/UNIX, Windows Vista, Windows XP, Windows 2003, Windows 2008. Certified CompTIA Security +

SECURITY CLEARANCE

• SECRET – Current

EDUCATION

• Graduated Adlai E. Stevenson High School, Bronx, New York

• Information Technology, Associates in Information Technology. Anticipated graduation Sep 2013, College of Southern Maryland, La Plata, MD 69 credits

Studies focus on information technology, application development, IT project management, multimedia design, technical planning and business case analyses

WORK EXPERIENCE

Spalding Consulting, Inc., Lexington Park, MD Apr 2004 – Aug 2010

AIX / TSM System Administrator, Senior I/T Specialist

• Managed several p590 AIX LPARS creating user accounts, McAfee security settings, anti-virus software, managing disk space usage and performance issues utilizing nestat, vmstat, pmon and other tools to enhance performance.

• Configured auditing and security scans ensuring AIX LPARS were configured per DISA recommended security standards for AIX.

• Virtual environment configuring VMware updates and troubleshooting configuration issues.

• Upgraded AIX operating software and over 140 Windows 2003 and Windows 2008, ensuring server performed at highest availability for customers’ needs.

• Implemented TSM Backup Client Version 6.2.1 on seven IBM AIX LPARS and to over 100 Windows 2003 and Windows 2008 clients.

• Utilized advanced Windows Systems Administration experience demonstrating on a daily bases-proven troubleshooting techniques for an advanced growing customized network environment.

• Provided operations and maintenance support, as it relates to systems administration, for a large scale computer operations center, which consists of over 140 computer systems, comprised of four different vendors (AIX, Teradata, Compaq, Sun-Solaris), utilizing three different types of operating systems (AIX, Sun-Solaris, Windows NT/2000, 2003/2008), different relational database systems such as (Oracle, Informatica, Cognos and Sybase), and a multitude of operations and developmental software tools.

• Operated and maintained AIR 6.8.4 information systems hardware, system software, system utilities and security tools.

• Provided support to subject matter users with suggestions on developing and helping design applications for computers and in selecting, or assisting in selecting computer equipment.

• Oversaw performed equipment installation or relocation, testing and acceptance processes, responded and made recommendations to resolve problems with software, hardware and systems management.

BAE Systems, California, Maryland 2000 – 2004

AIX System Administrator

• Provided operations and maintenance support, as it related to systems administration for a large scale 24x7 computer operations center, which consisted of over 70 computer systems, comprised of four vendors (IBM, Teradata, Compaq, Sun-Solaris) utilizing three different operating systems (AIX, Solaris, Windows NT/2000), three different relational database systems, a multitude of operations and development software tools.

• Scheduled and maintained activities related to system upgrades, server maintenance, software maintenance, telecommunication connectivity, email services, security, anti-virus administration, system troubleshooting, problem resolution, system and database backups and recovery.

• Analyzed usage patterns and established schedules and procedures for maximum utilization of the system.

• Arranged and administered security measures to restrict unauthorized use of data systems and databases.

• Participated in security-related investigations and executed preventative security measures.

• Primary point of contact for NALDA disaster recovery function for all systems (AIX, Windows NT/2000 and Sun-Solaris servers), which fall under the NALDA umbrella.

• Managed, organized, monitored and maintained offsite storage necessary for recovery of processed and developed recovery procedures. Specifically trained in bare-bones recovery of completely unrecoverable systems.

ManTech Engineering, Lexington Park, Maryland 1999 – 2000

UNIX System Administrator

• Performed routine operation and maintenance of peripherals, including processors, disk drives and printers.

• Performed system maintenance including backup and recovery, test/disk reformatting and archiving of data.

• Maintained system logs and schedules and data processing requests.

• Communicated with remote terminal users and provided assistance to all system users of data processing and word processing.

MILITARY

US NAVY, Honorable Discharge 1978 – 1998

ACTIVITIES AND AWARDS

• Bay District Volunteer Fire Fighter: Positions held - Incident Safety Officer,

2nd Vice President, Secretary 1999 – Present

• Lexington Park Volunteer Rescue Squad, EMT-B: Positions held: Captain,

Engineer, Incident Safety Officer, Quality Assurance, Board of Directors Chair 1998 – Present

• St. Mary’s Sheriff’s Citizens Advisory Committee member:

Position held - Secretary 2000 – Present

• ManTech Technical Services – Exceeds Expectations (EE)

• U.S. Navy/Marine Corp Commendation Medal (2 awards)

• U.S. Navy/Marine Corp Achievement Medal ( 3 awards)

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