Customer Service Representative

PROFESSIONAL OBJECTIVE:

Seeking new challenges in Finance, where relevant education, experience and analytical, customer service, follow up and problem solving skills will be utilized and advanced

Summary of Qualifications:

• Five years of progressive, professional experience in accounting; functions to include journal entries, accounts receivables, payables, petty cash, deposits, bank reconciliation and trial balance.

• Well-developed knowledge of transaction processing including debit and credits, handling and balancing cash, foreign currency transactions etc.

• Developed interpersonal and communication skills, having dealt with a diversity of professionals, clients and staff members.

• Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

• Function well independently and as a team member; respond best in fast paced, high-pressure environment

Professional Experience:

March 2008 to Feb 28, 2010

Accounts Service Representative / Payment Analyst,

Chrysler Financial,

Mississauga

• Provided customer and personnel assistance.

• Process and handle payments both retroactive and manually. Verify adjustment request against payment history

• Verifying receipts of payment received through Western Union. Review payment details of cheques, pre-authorized and one time debit consent received from customer for processing. Applying payment to CASS & LEMANS system and verifying the accuracy of the data entered

• Receive, process, audit and prepare check requests in SAP (Accounts Payable) software, handling cost centre operations

• invoices from various departments and suppliers, ensuring appropriate coding, pricing and signature authorizations

• Review all invoices for potential errors and/or discrepancies; any discrepancies should be brought to the immediate attention of the team leader

• Enter and import transactions into the accounting system, analyzing purchase and payment reports

• Reconcile received payments. Generate daily reports and prepare deposit slips

• Ensure authorized amounts for expenditures do not exceed Chrysler Financial approved limits

• Ensure invoices are paid, and customer’s payments are received within the terms stated, including responsibility for contacting customer and vendors to resolve payment and other issues

• Responsible for analyzing/summarizing pertinent information related to purchase orders, and confirming payments against contracts

• Respond to employee, customer and vendor inquiries in a professional, courteous and timely manner

• Maintain a timely and accurate filing system

• Manually registering Lien Agreement in Canadian Security Registration System for Chrysler’s various clients.

• Manually checking and approving customer entries in Canadian Security Registration System provided by Discounter department.

• Amending client’s contact information and phone number in Canadian Security Registration System.

Oct, 2007 to March 2008

Cashier, Vince’s Market

Etobicoke

• Provided customer and personnel assistance.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

• Issued trading stamps, and redeemed food stamps and coupons.

• Handled cash intake and light maintenance.

Sept, 2005 to Sept, 2007

Cashier, Tim Horton (Talisse Enterprises)

Brampton

• Provided customer and personnel assistance.

• Issued trading stamps, and redeemed food stamps and coupons.

• Handled cash intake and light maintenance.

• Trained new employees.

Apr, 2000 to Jan, 2003

Ahmedabad District Co-operative Bank

Account Service Representative

• Processed payment transactions (e.g. deposits, checks, handling over limits ABM requests and coin orders, selling drafts/money orders/traveler’s checks, cables, foreign currency and check certification) within prescribed transactional entry processing benchmarks and collecting service charges.

• Processed and balanced cash holdings, branch clearings, debits and credits and foreign exchange.

• Interacted with customers, providing advice in the selection of products and information regarding interest rates, service charges, alternative delivery channels, and basic accounts.

Education:

• Diploma in Electronics and Communication Engineering, Gujarat State Board, India

• Diploma in Computer Application, Gujarat State Board, India

• CSC (Canadian Securities Course) – 2008

• Payroll Compliance Practitioner (CPA Level 1)

• Currently Pursuing in Chartered Financial Analyst (CFA Level 1)

References:

Will be available on request.

Contact this candidate