Customer Service Sales

Detailed Job Description of

Rolando Orio Ramirez

I. COMPANY NAME : Al Hada Military Hospital

COMPANY ADDRESS : c/o Central Warehouse

Al Hada Miltary Hospital

P.O. Box 1347, Taif K.S.A.

POSITION : Warehouse Storekeeper

DEPARTMENT : Central Warehouse

JOB SUMMARY :

To ensure and maintain the stock supplies, by updating and record all the incoming and outgoing items.

DEATAILED JOB DESCRIPTION:

1. Responsible for receiving incoming deliveries, checking each item against purchase request and ensure that product delivered conformed with the product specification.

2. Responsible for proper recording of items received and storing it in their respective location.

3. Follow-up items due for delivery based on delivery schedule to ensure that items wont stock-out.

4. Prepare summary of daily receiving report for monitoring purposes.

5. Issues supplies that approved by inter-department requisitions.

6. Conduct physical inventory of items on weekly, monthly and annual basis.

II. COMPANY NAME : Wendy’s International

COMPANY ADDRESS : Mawarid Food Company, Ltd.

c/o :Wendy’s International

P.O. Box 1029

Taif, K.S.A.

POSITION : Trainee Supervisor

Period of Employment : February 1992 to April 2000

DEPARTMENT : Taif, Jeddah & Riyadh branches

JOB SUMMARY:

To provide customer care and staff training sessions and continue implementing staff performance review and development system in all service area.

JOB DECRIPTION:

1. In charged of everyday operation from crew designation to closing operation.

2. Checking the petty cash disbursement.

3. Monitoring proper temperature of all equipments.

4. Checking supplies for daily use.

5. Checking and tallying the daily sales and preparing the release of next day loose change/bills.

6. Responsible for daily, weekly and annual stock inventories.

III. COMPANY NAME : Hober fast food

COMPANY ADDRESS : Al Rajhi Food Company

P.O. Box 17833

Riyadh 11494, K.S.A.

POSITION : Branch Supervisor

Period of Employment : May 1985 to Dec. 1989

JOB SUMMARY:

To provide quality management and coordinate the various aspect of organization so that it can delivery quality product and services.

JOB DESCRIPTION:

1. Supervision of all unit force and establishing the good rapport between staff and clients.

2. Responsible for petty cash sales and endorsement of sales to store cashier for checking.

3. Monitoring temperature of all equipments.

4. Responsible for daily, monthly and annual inventory stock and statistical report and submit it to area manager.

5. Checking and distribution of daily stock consumption.

6. To ensure and maintain the quality of services rendered to every clients.

IV. COMPANY NAME : Mc Donalds Philippines

COMPANY ADDRESS : Golden Arches Development Corp.

17th flr., Citibank Centre Bldg

8741 Paseo de Roxas , Makati City

POSITION : Service Crew

Period of Employment : Oct. 1, 1983 to June 1985

JOB SUMMARY:

To implement good quality services towards our clients, respecting their needs and putting interest in our work.

JOB DESCRIPTION:

1. Abide by standard operating procedures set by the company.

2. To facilitate cleanliness in all areas of the establishment.

3. Render customer service including customer recognition and building good rapport toward every client.

4. Assisting customers in their orders, answering questions, explaining the menu and make suggestions to help them.

5. Represent the restaurant by offering friendly greetings and facilitate their needs to make them comfortable.

PERSONAL INFORMATION:

BIRTHDATE : March 28, 1962

CIVIL STATUS : Married

NUMBER OF CHILDREN : 3

E-MAIL ADDRESS : c/o *********@*****.***

TELEPHONE NUMBERS :

Philippines : 893-6310

Mobile # : 092********

K.S.A. Office : 966-02 – 754-1610 ext. 1028/1277

Mobile # : 966-0502349323

EDUCATIONAL ATTAINMENT:

1. University of Santo Tomas

Course: BS/ Education

Year: June 1984 – undergraduate

2. Columban College

Course: BS/ Accounting

Year: June 1982 – Nov. 1982 –undergraduate

TRAINING AND SEMINAR ATTENDED:

1. US Naval Facility Apprenticeship Training

Period : March 1981 to May 1981

Place: Subic Naval Base Olongapo Zambales , Philippines

2. Wendy’s International

Certificate of Achievement in Quality, Service and Cleanliness (QSC)

Period: Sept. 24, 1997

Place: Taif, K.S.A.

3. Buklod Bayan National Junior Chess Champion

Period: 1984

Place: SM Cubao, Phil.

4. Nescafe Open Chess Champion

Period: 1997

Place: Jeddah, K.S.A.

5. National Chess Master Lifetime Achievement

Period: 1993- 2003

Place: Jeddah, K.S.A.

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