Customer Service Representative

Terri Tenney

**** ******** ****** ************, ** 46410

Cell: 219-***-****

***********@*****.***

Objective

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Education

Brown Mackie College – Merrillville, IN (08/2010 – Present)

Associates Degree, Occupational Therapy

Kaplan University Online – Merrillville, IN (08/2009 – 02/2010)

Associates Degree, Communications-Interdisciplinary Studies

West Side High School – Gary, IN (08/2005 – 06/2009)

Diploma, General Studies

Key Skills

Skills: Records Management

Typing (35-40 wpm) Spreadsheets/Reports

Calendaring

Cash Register Management

Customer Service

Software Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

Internet Explorer

Experience

Ultra Foods – Merrillville, IN

Cashier/Backshopper 08/2011-11/2011

• Scan groceries for purchase

• Basic use of cash register for transactions

• Receive payments by cash, check, credit cards, vouchers, or automatic debits

• Issue receipts or refunds to customers

• Count money in cash drawers at beginning and end of shift

• Greet customers

• Maintain clean and orderly checkouts

• Resolve customer complaints

• Stock shelves and mark prices on shelves and items

Kentucky Fried Chicken – Merrillville, IN

Crew Member 10/2008-05/2009

• Maintain sanitation, health, and safety standards in work areas

• Clean food preparation areas, cooking services and utensils

• Basic use of cash register for transactions

• Serve orders to customers at tables, window, or counter

• Customer Service

Americall Group – Merrillville, IN

Customer Service Representative 09/2006-08/2008

• Internet troubleshooting to incoming callers

• Digital telephone troubleshooting to incoming callers

• Customer service

References

Available upon request

Contact this candidate