Manager Customer Service
Resume:
|Andrew Robert Walton |
|**** Latta Court |
|Edmonton |
|587-***-**** |
|************@*****.*** |
|Driving Status: |Full UK Driving License, Held for 11 Years + |
| |Alberta driving license, Held for 4 years |
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|My Profile: |I am an enthusiastic person with a great ability |
| |to learn new things. Having over the years been |
| |thrown in the deep end, I have had to learn and |
| |learn at a great pace, which, has benefited me |
| |later in life. I am an extremely confident person |
| |with the ability to work hard and achieve the |
| |tasks given to me. I am an outstanding quick |
| |learner and I have a great ability to progress in |
| |an occupation. |
| | |
| |Since May 2011 I have been unable to work due to |
| |the expiry of my working visa. I have been in |
|Employment: |Canada for 4 years and I have just received my |
| |permanent residency. I moved here from England in |
| |2008. My son was born in Canada so I am here to |
| |stay permanently. |
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| |August 2008 to May 2011 - World Health |
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| |Fitness Manager/ Group Exercise Manager/ Spinning |
| |Instructor / Pilates Instructor / Personal Trainer|
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| |Meet club personal training quotas |
| |Train current personal training clients |
| |Teach spinning and Pilates |
| |Personally train in Pilates |
| |Prospect for new clients |
| |Service current clients and renew |
| |Plan & maintain Group Exercise schedule |
| | |
| |I started working for World Health as a spinning |
| |instructor. Due to my ability to sell personal |
| |training packages and manage large groups of |
| |people I was recognized and I progressed to one of|
| |the busiest group personal trainers in the |
| |company. |
| | |
| | |
| |Dec 2007 - Jun3 2008 - Reliance Security Services |
| |Ltd |
| | |
| |Business Development Manager - Northern England |
| |Field Sales |
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| |Increase company growth, New business |
| |Business development of existing customers |
| |New business research |
| |Presentation to blue chip companies usually at |
| |board level |
| |Presentation to small/medium businesses senior |
| |management level |
| |Write and present proposal documents |
| |Visit new and existing customers |
| |Write and present re-tenders |
| |Maintain sales database |
| |Target 40 phone calls a week |
| |Target 8 visits per week |
| |Write and submit 3 proposals/tenders per week |
| | |
| |My change in employment was due to moving from the|
| |south to the north of England. |
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| |Nov 2003 - Dec 2007 - Computer 2000 - Basingstoke|
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| |Senior Corporate Account Manager / Field Sales |
| | |
| |Pinpoint staff weaknesses and train accordingly |
| |Weekly managers meeting and one to ones |
| |Customer visits |
| |Daily reporting on target figures |
| |Produce growth plans |
| |Management reports |
| |Obtaining and achieving targets |
| |Team supervisor in absence of the manager |
| |Sales strategies for individual accounts |
| |Taking customer orders by phone |
| |Customer queries and complaints |
| |Outlay each individual customers budget and |
| |spending power |
| |Motivating staff to obtain maximum commitment |
| |Mar 2000 - Nov 2003 - B P Rolls Ltd - Andover |
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| |Sales, Advertising & Marketing Manager |
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| |Research and create new business |
| |Maintain existing business |
| |All aspects of marketing management |
| |Website and intranet designer |
| |Internal customer service computer program |
| |designer |
| |Advertising manager |
| |Dealing with customers face to face and on the |
| |phone |
| |Arranging appointments for myself and sales |
| |representatives |
| |Assistant system and network administrator |
| |Group IT support |
| |Assist in managers and field sales meetings |
| |Train new starters in sales ability and telephone |
| |manner |
| |Manage a small team of internal and external sales|
| |people |
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| |1992 - Mar 2000 - Colonnade Insurance Brokers - |
| |Andover |
| | |
| |Office Junior Through To Branch Manager |
| | |
| |Customer service by phone and face To face |
| |Insurance quoting ( private car, household, |
| |business, commercial ) |
| |Management reporting |
| |Branch target system design. I detected a weakness|
| |in the way the company forecasted, I introduced a |
| |reporting system that achieved more accurate |
| |results on a daily basis. |
| |Setting branch targets |
| |Southern region training coordinator ( sales and |
| |administration, training 10 to 35 new starters at|
| |a time) |
| |Comply with the insurance FSA regulations |
| |Train staff on the insurance FSA compliance |
| |Carry out staff one to ones weekly |
| |Carry out interviews for new staff |
| |Maintain a healthy growth |
| |Set a growth plan quarterly for individual staff |
| |members |
| |Motivate staff to assist them in hitting their |
| |monthly targets |
| |Account reconciliation and branch budgeting |
| |I became branch manager within 3 years. This was |
| |due to my enthusiasm and ability to work well |
| |within a team, I had shown I was able to manage |
| |the team efficiently and motivate them in a way |
| |that was beneficial to the company's overall |
| |growth plan. |
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|Education: |1986 - 1991 Westwood St Thomas |
| |Comprehensive Salisbury |
| | |
| |Math's - GCSE - Grade B |
| |English Lit - GCSE - Grade B |
| |English Lang - GCSE - Grade B |
| |Humanities - GCSE - Grade D |
| |Science 1 - GCSE - Grade C |
| |Science 2 - GCSE - Grade C |
|General Computer |Microsoft office (excel, word, PowerPoint, |
|Knowledge: |access & outlook) |
| |Maintenance and configuration |
| |General troubleshooting |
| |E-mail and Internet |
|Further Courses: |B-Tec first diploma - business & finance |
| |Sales & marketing techniques |
| |Customer service and complaints |
| |Management & organization skill progression |
| |Time management |
| |Standard First Aid with Level C CPR + AED |
|Web Design |Introduction - Macromedia dreamweaver ultra dev 4 |
|Courses: |Introduction - Macromedia flash 5 |
| |Introduction - Macromedia fireworks |
| |Advanced training - Macromedia dreamweaver MX |
| |Advanced training - Macromedia flash MX |
| |Advanced training - Macromedia fireworks MX |
| |Advanced training - Macromedia flash MX action |
| |scripting |
| |Advanced training - ASP & SQL |
| |Adobe CS5 |
| |Facebook Design & Development |
|Fitness |Exercise to Music |
|Qualifications |Circuit Training |
| |Torso and Core Stability |
| |Mat Based Pilates |
| |Pilates Advance (OCR Level 2) |
| |Step |
| |Studio Cycling |
| |Studio Resistance |
| |Amateur Boxing Association Coaching Award |
| |Stability Ball |
| |Pilates on the ball |
| |Pilates Personal Training |
| |TRX & Kettlebell - one on one, group and bootcamp |
|General |Web design, graphic design, computing, squash, |
|Interests: |swimming, boxing, fitness and music. |
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Contact this candidate