Telecom Tech.
Resume:
Thomas A. Davis
*** *. ********* ** ******* AZ. *5234
Volt Telecom Group (Phoenix, AZ) 5/2009 to Present
Field Technician
· Assisted with RFP preparation as needed, and prepared pricing and/or estimates for projects and maintenance renewal quotes.
· Successfully interacted with clients to generate repeat and referral business
· Planned layout and design of PBX and key system switch rooms.
· Identified and diagnosed problems and determined corrective actions to resolve issues.
· Performed complete installations of PBX and voice mail systems.
· Implemented software updates to Nortel PBXs and voice mail systems.
· Prepared switch room for new installations, i.e., installed voice & data cable, data racks, patch panels, ladder racking and all associated peripheral equipment.
Keever Design (Phoenix, AZ) 11/05 to 3/2009
Field Engineer (Qwest)
· Responsible for the installation, service and maintenance of Nortel and Cisco PBX’s, Voicemail systems and ACDs.
· Performed sites surveys for possible new installs and maintenance agreements.
· Provided sales engineering support on proposals and RFP’s
· On a daily bases Remotely Monitor all Nortel PBX’s and associated peripheral hardware.
· Upon dispatch of trouble tickets diagnose problems and determine the corrective action.
· Ordered all material for service tickets.
· Reconciled all inventories with purchase orders and packing slips.
· Answered incoming service/MAC calls and assisted customers.
· Worked with Qwest networks group to resolve any circuit outage, i.e.: T1, DSL etc.
All Phase Telecom (Phoenix, AZ) 10/2004 to11/2005
Field Supervisor
· Identified and diagnosed problems and determined corrective actions to resolve issues.
· Successfully interacted with clients to generate repeat and referral business
· Performed complete installations of PBX and voice mail systems.
· Planned layout and design of PBX and key system switch rooms.
· Implemented software updates to Nortel PBXs and voice mail systems.
· Prepared switch room for new installations, i.e., installed voice & data cable, data racks, patch panels, ladder racking and all associated peripheral equipment.
· Assisted with RFP preparation as needed, and prepared pricing and/or estimates for projects and maintenance renewal quotes.
Ranger American, (Phoenix, AZ) 3/2003 to 10/2004
Lead Field Technician
· Supervised installation team and service on alarm and structured wiring systems.
· Installed sound systems both residential and business.
· Certified in the following systems: On Q, Ademco, and Sonar.
T-Mobile (Phoenix, AZ) 4/1999 to 9/2002
Network Manager
· Ran traffic reports and ordered appropriate trunks to avoid blocking in the Central Office.
· Placed orders for new and additional number blocks.
· Responsible for the over all design of the Telephone networking the Cell site back to the Wireless Central Office.
· Supervised projects, tracking and reporting on milestone dates
· Responsible for leading a team of provisioners placing and tracking Access Service Requests with the Local Exchange Carriers (LEC)
AT&T Local Services (Mesa, AZ) 11/1998 to 4/1999
Number Portability Supervisor
· Responsible for leading a team of Analysts porting phone service from the Local Exchange carrier to AT&T’s service.
· Establish and maintain interface with both the customer and the operating companies.
· Supervised projects, tracking and reporting on milestone dates
Motorola Telecom Dept. (Scottsdale, AZ) 5/81 to 1998 Operations Manager
· Responsible for leading a team of Telephone Installers and Cable Engineer in supporting telephone installations.
· Establish and maintain interface with both the internal Motorola customers.
· Supervised projects, tracking and reporting on milestone dates.
· Responsible for the overall installation, service and maintenance of Motorola’s PBX’s.
CERTIFICATIONS
Nortel
Meridian Option 11-81 Installation, Operation, and Maintenance
BARS/NARS ACD A-C2 Feature Administration
SL-1 L-XLE
DSC - 2000 VM Voice server System Subscriber, Administration, Installation and
Maintenance Info Mail End User and Administration
Field Qualified in
CS1000 PBX
Octel, Meridian Mail, Call Pilot Voicemail Systems
BCM and Norstar Systems
Cisco Call Manager
SKILLS
Oracle and! SYS Order tracking software
MS: Office, Word, Power Point, Excel, and Access
Visio, PC Anywhere, ProComm. Hyper Terminal
SPC data overview - Pareto diagrams - Six sigma
Project planning
Cause and effect problem solving
Effective team building
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