Supply Chain Customer Service

JAY KNUDSON

**** ********** ***, *******, ** ****1 ♦ 925-***-**** ♦ **********@*****.***

EXECUTIVE LOGISTICS MANAGEMENT/CONSULTING

PROFESIONAL PROFILE

•High performing executive with expertise in building /optimizing organizational process, measurement systems, and infrastructure to maximize business results in manufacturing, distribution, supply chain, logistics and service industries through the use of technology.

•Skilled strategist who transforms strategic plans into actionable solutions and benchmarks performance against key operational targets/goals.

•Skilled at communicating with both business teams and technical teams to deliver solutions and technology that meets organizational needs. Adept at working with business users to define requirements and gain consensus and optimize solutions.

AREAS OF EXPERTISE

Pharmaceuticals Distribution

Multi-Site Operations

Revenue Growth/Growth Attainment

Process Analysis and Redesign

Change Management

Performance Management

Total Quality Management

Technology Introduction

ERP Implementation

Project Management

Requirements Gathering

Order Management

Warehouse Management

P&L Management

Negotiation, Persuasion and Communication

Training and Leadership Development

Problem Solving

Decision Making

Planning and Deployment of Operational Assets

Operation Infrastructure

Cross-Functional Team Leadership

Customer Service

Distribution

Financial Analysis

PROFESSINAL EXPERIENCE

Consultant TI-Source – May 2009 – Present

Company builds out retail space for retailers in malls. Worked with company to define business processes and requirements and increase project management skills leading to successful implementation of CRM system allowing them to better track, follow-up and win more business. Implemented new Microsoft Dynamics ERP accounting, payroll and direct deposit systems which lead to greater efficiency. Designed strategy and helped management present and win contract to provide $40 million in mandatory construction services for a major mall developer owning 77 malls across the United States.

Director Business Development, Longs Drugs, May 2008-2009

Managed Longs Drug Stores non-store Central Fill Pharmacy systems, filling over 20,000 mail order and store prescriptions per day. Lead cross functional teams to plan and bring up new Central Fill operations in Hawaii and Phoenix. Managed fast paced operation that gathered demand from retail locations up to central facility, filled the prescriptions and delivered them next day to the correct retail location. Implemented strategy to reach further down the supply chain by getting doctors to prescribe electronically vs. paper based prescriptions allowing Longs to fill before customer arrives.

Sr. Solution and Design Consulting Specialist- Supply Chain, Kaiser Permanente, 2003-2008. Lead cross functional project team to investigate, source, design and implement inventory management system within the Kaiser Pharmacy DC and retail network, enabling true demand planning for seven operating regions and pharmacy automated refill centers. Created strategy to move from a decentralized distribution environment to a centralized system. Developed change management strategy to move the organization into the new operating processes. Acted as the SME (subject matter expert) with business users and IT resources to gather business requirements, functional requirements, non-functional requirements and created use cases for user testing while mitigating scope creep. The successes of this project lead to $400+ million Oracle ERP implementation across Kaiser Permanente.

•Developed RFID program in hospital setting, projected to reduce costs $15M in three years.

•Investigated, sourced, designed Active-tag RFID within hospital setting to increase utilization of assets, staff and patients.

•Investigated CA. Pharmacy Boards ePredigree impact and ramifications at Kaiser helping giving Sr. Management direction for position with CA state Pharmacy Board..

Director of Supply Chain, Fresh Express, 2001-2003. Tasked to better coordinated this extremely fast paced perishable food manufactures supply chain. Designed and implemented strategic operational projects from demand forecast management through delivery to customer as well as VMI strategy. Developed and monitored BOM for optimal pricing.

•Rolled out RF bar coding system across eight warehouse facilities enabling DC productivity to increase 53%, increased product visibility and enhance manufacturing operations.

•Designed RFID strategy to meet Wal-Mart’s top 100 RFID initiatives in conjunction with the University of Florida research center.

Director of Operations, NONSTOP Solutions, 1999-2001. Recruited to design and lead client projects focused on supply chain operations, change management, service quality, process improvement, performance measurement and team solutions. Managed project teams engaged to quantifiably improve operations, reduce inventory, improve customer service levels, increase cycle times (turns) and improve supply chain for retailers, manufacturers and wholesalers using demand management software and process improvement. Business model marketed as service based on science and software to achieved guaranteed results. Worked with customers to define current processes and goals and perform a gap analysis then design and implement a combination of science, software and process to reach operational goals.

• Redesigned Longs Pharmacy distribution operations producing $109M free cash flow.

• Improved cycle time 78% while maintaining 99% service level for distribution center.

• Recruited and developed engagement team from 0 to 10.

CNF Inc Family of Companies 1988- 1999

Senior Manager, Menlo Logistics, 1994-1999. Key member of management start-up team for combination dedicated fleet, transportation management and warehousing for AT&T Phoenix Works. Implemented SAP Supply Chain Module and integrated Menlo's Manugistics transportation optimization systems. Full P&L responsibility. Managed 40 direct reports. Developed strategic planning initiatives to more cost effectively manage company's $500 million network of purchased transportation. Determined optimal warehousing site selection based on key inputs.

Manager of Training, 1988-1994. Designed and implemented processes for quality and efficiency improvement within the Orlando division. Trained all personnel in companies six sigma quality program called EXCEL. Progressive responsibility in various operations management positions.

EDUCATION

MBA Arizona State University and American Graduate School of International Management (Thunderbird) International Business emphasis.

BS, Finance, University Of Idaho, Moscow, ID.

Kaiser Project Management Certification

EXCEL Quality Program Certified Trainer

Singer Miller Certified trainer

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