Software Engineer
Resume:
Robin A. Keaffaber
**** ******* ** **** ******, OR 97035 - ********@*****.*** - 503-***-****
Senior Mobile Engineer with 13 years of IT experience in manufacturing and healthcare. Sr. Domino Client Administration with emphasis on Blackberry Server Administration and Client Mobile devices. Last 4.5 years working in a 13,500 healthcare mobile environment that includes 22 Blackberry servers.
Summary of Qualifications
Training of Field Services Personnel
• Lotus Notes/Domino
• Lotus Notes Roaming
• Blackberry and PDA Issues
Documentation
• Lotus Notes/Domino
• Roaming
• Blackberry/PDA install and issues
Blackberry Server Builds
• Service Pac updates
• XML file updates
• Production Rollouts
• Blackberry Server Application updates
• CALKey/SRP Installation
• Built 6 new Blackberry servers
Managed Blackberry Client Moves
• Set schedule for 2800 Blackberry moves
• Load balancing of 2800 Blackberry clients
RFC/SR Remedy
• Create SR/RFC to allow servers in production
• Create SR/RFC to move Blackberry clients for load balancing
Blackberry Manager
• Managed new users
• Deleted Users
• Assigned Users to groups
• Managed Security levels for groups/users
Education and Coursework
AS Computer Technology, Purdue University - December 15, 1996
GPA: 2.96.0/4.0
Semester Honors: 1993 and 1994
Certifications and Coursework:
• CLS ADVI -4/14/1997
• Domino R5 System Administration Update – 2/29/2000
• Maintaining a Domino R5 Server Infrastructure – 4/27/2000
• Maintaining Domino R5 Users – 5/1/2000
• CLEI (Certified Lotus End User-Instructor 5/01/2003
Professional Associations
• Lotus Professionals
• BES Alliance
• Blackberry User/Professionals in Mobile Enterprise
• Lotus Domino Specialist
• I love Lotus Notes
• Lotus Notes Administration
• Lotus Professionals
• Blackberry Enterprise Support
Professional History
Sr. Mobile Engineer- IBM Corporation 4/16/09 to 3/31/10
• Training:
• Created documentation for Blackberry / PDA installs and issues.
• RFC/SR documentation for server updates/ installs/ Remedy usage.
• Trained new IBM co-workers on Kaiser Policies.
• SME PDA Onebridge: Worked with Wireless Architects on upgrades and rollouts of software and device hardware.
• Highest level of support for device/Server Management issues.
SME Blackberry: Worked with Wireless Architects on the Blackberry environment including updates of XML, Service Pacs and CalKey/SRP keys to 22 servers.
• Built and added into production 6 new Blackberry servers.
• Co-Managed load balancing on 22 Blackberry servers, finishing 5 weeks early.
• Highest level Blackberry wireless device support for 13,500 users. RIM named caller.
• Expert at Blackberry Server Manager.
Remedy:
• RFC SME: Opened and closed RFCs for level 100 / 150 CAB Approval.
Subject Matter Expert - Kaiser Permanente
500 NW Multnomah
Portland, OR.
1/24/06 to 4/16/09
• SME Training:
• Created documentation for NW Techs on Lotus Notes upgrades, Archiving, PDA installs, troubleshooting, Notes installs, roaming, roaming troubleshooting. Teach classes to techs on various Notes issues and smartphone installs. Send out information when issues arise with Lotus notes/mobile Servers or roaming servers.
• SME PDA:
• The primary contact in the NW on level 2 & 3 PDA issues. Work closely with MCS and Vendor on troubleshooting issues. Work with SLT on PDA issues.
• SME Lotus Notes Administrator: Instrumental in the move of 5000 users from PRT-MAIL01/MAIL02/MAIL03 and PRT-MAIL04 to new mailservers PRT-MAIL05 and PRT-MAIL06. NW level 2 & 3 contact for break/fix Notes issues. Work closely with MCS on various NW Notes issues. Main contact for all NW clients and Notes issues. Responsible for all NW Lotus Mailfile termination removal, NW Database creations, NW Group Creation, NW Name Changes, NW Roaming setups, NW Re-certifications.
• SME Roaming Specialist: Only specialist for roaming issues in the NW. Work closely with developers and local field services on all issues that effect the NW. We are currently working on roaming ini file issue that does not remove a roaming entry. The failure of removal of this line causes the user to repeatedly receive roaming pop-ups.
• Notes IniSync Specialist:
• Work on identifying and correcting all noteinisync issues in the NW.
Pomeroy Technical Staffing – Consulting
10/2005 – 12/30/2005
Kaiser Permanente
500 NW Multnomah
Portland, OR.
• Upgrading from Lotus Notes 5.8 to Lotus Notes 6.5
• Traveling to satellite offices to add PDA connectivity/services
• PDA issues (TREO’, Blackberry, various PALMS)
• Upgrading image on desktops and laptops
• Fielding and correcting various Lotus Notes R5-R6 issues
Volt Technology – Consulting
09/20/04 – 08/11/05:
Caterpillar, INC.
US Route 31 South
Montgomery, IL. 60538
• Day-to-Day Level III Customer Support of Lotus Notes and Domino Server Environment for 2500 users.
• Installation and management of software installs including license management of all client software.
• Perform complex application/technical problem identification and resolution for Lotus Notes and license installation and management.
• Develop and implement processes, or process improvements, to aid in managing software licenses.
• Plan and complete tasks to update Desktop images, system configurations or integrate in-house developed and /or purchased software solutions.
• Evaluate software for department use.
• Track and monitor all software installs into Track-It software tracking package
• Use of in house Software Request Order database
• Peregrine Help Desk tool
• Use of SMS Remote tool for installing software and Lotus Notes issues
Forbes Technology -- Consulting
11/26/03 – 09/16/04:
Blue Cross Blue Shield
300 E. Randolph
Chicago, IL.
• Help identify Internet mail duplications and potential problems
• Identify and correct Notes duplicate mail files
• Correct name changes ( ADMINP process)
• Troubleshoot Domino Directory name problems
• Create delegation profiles
• Work closely with over 15,000 users on notes client issues
• Worked with Tumbleweed Spam Server Block & release messages
• Deal with client network/notes issues
• Closing up to 102 tickets per week
• Recertification of users
• DK Help Desk Knowledge Tool
• Troubleshoot Notes Client Security Issues
• Troubleshoot secure internet database client access issues
• Troubleshoot Remote dialup client issues
• Remote user setup
• Remote laptop setup
• Notes client workstation setup
• Research to upgrade Quickplace from 3.0 to 3.0.1a
• Sametime troubleshooting (IM and Message Board)
• Work closely with Notes Help Desk Lead on consistency issues
TEKSystems Consulting
11/04/2002 12/31/2002:
Household Financial
Feehanville Dr
Mt.Prospect, IL.
• Lotus Notes Help Desk Lead III for 32,000 seat environment
• Interact with senior level management on Notes issues
• Team Lead for 5 Notes Administrators in help desk area
• Check on customer satisfaction after tickets are closed
• Make sure customers are in touch with ticket progress
• iNotes troubleshooting and resolution
• Sametime and workstation conferencing
• Remote VPN troubleshooting
• Recertification of users
• PDM/AHD Help Desk Knowledge Tool
• Troubleshoot GSX/LAN Security Issues
10/9/2001 - 12/28/2001:
Quebecor World Color - Consultant
One Pierce Place
Itasca,IL.
• Sr. Lotus Notes Administration Consultant
• Create delegation profiles
• Check server logs daily for errors
• Monitor & maintain ISP connected mailboxes
• Create agents for administration process
• Created agents that locked down Hub Address Book and only allowed 4 access points for Admins and Help Desk.
• Helped client isolate the hub from corruption, replication conflicts and unauthorized access.
03/15/1999-09/14/2001:
Chicago Bridge & Iron
1501 N. Division Street
Plainfield, IL. 60544
Senior Lotus Notes Administrator:
• Successfully completed migration of 2000 seats from Microsoft Mail to Lotus Notes 4.6 mail using Binary Tree software.
• Managed 7 International Administrators
• Managed 6 help desk personnel
• Taught use of new 4.6 and 5.05 software to administrators, users, and executives
• Deployment of Notes 4.6 and 5.05 to desktops and laptops
• Setting and maintaining standards for mail users and administrators
• Travel to US satellite offices for migration, teaching, and troubleshooting
• Documentation of all Notes upgrades, databases, laptops, desktops, servers for users, administrators and executives
• Managed and completed Notes R4.6 to R.5.05 upgrade worldwide
• Troubleshoot LAND/LAN/WAN/ISP/VPN/DSL interference problems with Domino Servers
• Log and troubleshoot specific Notes problems for 63 domestic and international Domino servers
• Setup/Repair/Replace/Monitor Domino servers
• Set up Domino R5.07 WEB server
• Addressed Domino security issues for WEB
• Converted 4.6 databases for WEB access
• Help identify Internet mail duplications and potential problems
• Identify and correct Notes duplicate mail files
• Correct all name changes (ADMINP process)
• Troubleshoot Domino Directory name problems
• Create delegation profiles
• Create Notes IDs
• Respond to requests for deleted id access
• Check server logs daily for errors
• Monitor & maintain ISP connected mailboxes
• Create agents for administration process
• Laptop and remote connectivity problems
10/01/1997-3/12/1999:
Workgroup Productivity Corporation
Downers Grove, IL.
• Lotus Notes Administrator: October 4, 1998 to April 12, 1999, I assisted in the migration of the 1800 seat conversion from Microsoft Mail to Lotus Notes Mail for TAP Pharmaceuticals, Vernon Hills. The migration consisted of 3 phases of deployment.
• Actual conversion of mail files from Microsoft to Notes using BinaryTree.
• Deployment of Notes to Desktops and Laptops.
• Migration of all mail to their respective mail files.
• Lotus Notes Administrator: April 1998 to October 2, 1998, I assisted in the migration of the 1200 seat conversion from CCmail to Lotus Notes Mail for the law firm of McDermott Will & Emery. My duties included:
• Help desk escalations
• Desktop escalations
• Help identify Internet mail duplications and potential problems
• Managed CCMail NAB
• Identify and correct Notes duplicate mail files
• Correct all name changes (ADMINP process)
• Troubleshoot all problems in the Mail Change Database. (10-20 daily)
• Troubleshoot NAB name problems
• Create delegation profiles
• Create Notes IDs (50-66) daily
• Managed two mail databases for inquires
• Managed Archive Name Database
• Respond to requests for deleted id access
• Add, trouble shoot, and make corrections to 750 groups
• Check server logs daily for errors
Associate Lotus Notes Developer:
• Worked closely within a team environment assisting in the development and deployment of the Z-Scape Database Suite for Zurich American Insurance Company, Creating documentation, and training material and on-line help for Zurich's 12-Database Suite. Assisted with phase two of the project developing the Objects Database involving my first use of Lotuscript. Produced the On-Site Care Database for Kemper National Insurance Company, documentation, and on-line help.
1/2/97-9/1/97:
Manpower Technical Services/ Caterpillar
Caterpillar, INC
Lafayette, IN.
• Jr. Lotus Notes Administrator: Worked closely with the Sr. Analyst in the migration from Office Vision MVS to Lotus Notes Email Services. My duties included:
• Trouble shooting of all Lotus Notes problems on desktops and laptops, maintenance on server boxes, including SMTP, configuring direct server connections in field with Remote LAN Node (RLN), configuring laptops for Secure IDs and Lotus Notes, software requisitions and installations, ordering PC hardware, setting and maintaining quotas on all users, creating and maintaining in-house applications and various databases in Lotus Notes for client use, installing and teaching the customer how to use Lotus Notes and RLN, maintaining current Notes Address Books and creating documentation for all aspects of Lotus Notes and RLN.
References: Available upon Request
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