Customer Service Representative

Renodda Davis

*** ********* *** ****** ****, Ga *0297

Home: 770-***-****:*******@*****.***

Career Overview

Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative. Recently relocated to Georgia for advanced career opportunities.

Core Strengths

• Cash flow management

• Multi-line phone usage

• Energetic work attitude

• Fast learner

• Conflict resolution

• Strong organizational skills

• Creative problem solver

• Excellent communication skills

• Advanced knowledge in Microsoft Word, Excel, and PowerPoint

• Problem solver

• Strong client relations

Accomplishments

Conflict Resolution

• Responsible for handling customer account inquires, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Client Service Representative Copesan Milwaukee, WI

January 2010 to October 2011

• Maintained service levels by answering 80+ calls daily.

• Applied critical thinking and problem-solving skills to customer’s problems while identifying and resolving customer’s issues.

• Inputted orders and dispatched pest issues to appropriate partners.

Customer Service Representative U.S. Cellular Waukesha, WI

July 2008 to January 2010

• Answered customer queries, problem solving, and provided detailed information on new products and services.

• Created and implemented an emergency call log in an excel database, to better manage and monitor our emergency call issues.

• Ran monthly reports and graphs detailing our progress.

• Provided 1year tech support for our customers as a help desk customer service representative.

Account Representative Kohl’s Milwaukee, WI

August 2005 to July 2008

• Telephoned customers to make acceptable payment arrangements on past due accounts.

• Maintained customer-focused approach in dealing with customer’s present financial difficulties.

• Communicated and supported store personnel when needed.

Loan Specialist University Accounting Service Brookfield, WI

October 2002 to August 2005

• Specialized in solving problems, answering questions, monitored and maintained borrowers student loan accounts.

• Educated clients on our services and assisted borrowers in understanding their student loan accounts.

Educational Background

Ottawa University, 2004 Brookfield, WI Business Management /Computer Information System

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