Quality Assurance Analyst

Maya M. DeLoach

Quality Assurance

Summary

Self motivated quality assurance and audit professional with years of experience working in the quality assurance arena including healthcare, government and financial industries. I am a dedicated leader in quality assurance and client consultation. Strengths include strong organization skills and being detail oriented.

Skills

• Web and Application Monitoring

• Client development/relations

• Performance and Load Testing

• Strategic planning

• Project management

• Financial and Banking

• Healthcare and Insurance

• Internet

• Hyperion Reporting

• Excel

• Access • IT system management

• IT system performance tuning

• Automated system and application testing

• Technical consultation

• Vendor management

• Customer management

• Credit reporting

• Oracle, MS SQL, DB2

• MS Project

• PeopleSoft

Experience

Gordian Health Solutions/Blue Cross Blue Shield

QA Engineer Consultant 2009-Present

• Defect tracking and reporting: Axosoft

• Assessing risks and issues.

• Creating step-by-step defect reports using SharePoint tool.

• Web Test Planning and creating and executing test cases while tracking the test cycles.

• Portal testing and HMP testing.

• Performed Functional, System Integration, Unit, Web, Black Box, and White Box Testing.

• Executed regression tests and other automated tests

• Implementation and Automation of HP Quality Center 10.00

• Implementation of Application Lifecycle Management

Dept. HUD, Washington, DC 2007-2008

Quality Assurance Consultant

• Implement, assist and mentor team in the process of collecting information from key clients through deployment of monitoring profiles.

• Work with high-profile clients utilizing new standard procedures to ensure success.

• Worked closely with the Development team to insure the effectiveness and quality of the components and systems developed in the absence of project documentation when reverse engineering was necessary.

• Performed Functional, System Integration, Unit, Web, Black Box, and White Box Testing of web applications.

• Reviewed design specs and requirements for implementing them within test scope.

• Executed scripts for automated testing using HP Mercury tool: QTP

• Developed QA test plans and project staffing estimates based on specific project artifacts.

• Developed template for testing plan of the control objectives.

• Planned and developed testing activities including Test Plan creation, Test Case creation, debugging, execution, test analysis.

• Facilitated weekly defect review meetings to go over high and urgent findings in QA.

Dept. Of Justice, Washington, DC 2007-2008

Quality Assurance Consultant

• Specialist in assisting clients build/implement automated web testing and performance monitoring programs that provides a return on investment for tools, training, and personnel.

• Tested web applications in different database, browser and operating system environments

• Performed Functional, System Integration, Unit, Web, Black Box, and White Box Testing.

• Managed defect tracking and reporting: SharePoint then Quality Center.

• Performed quality assurance on entity level assessment binders.

• Developed requirement matrix.

• Wrote reporting guidance including the deficiencies, material weaknesses, corrective action plan, and the statement of assurance.

• Planned and developed testing activities including Test Plan creation, Test Case creation, debugging, execution, test analysis.

• Complied data from various test and prepared reports for management from those test conclusions.

• Prepared written audit reports of test conclusions and provided to management an analysis of findings.

• Provided management with written reports and charts and graphs on status of projects.

• Reviewed product requirements to identify key functions for testing, collaborate with development / business analysts in design reviews and build / deploy code to multiple environments.

• Involved in all aspects of the testing lifecycle.

• Developed and implemented an internal audit program to assure continuous improvement of the Quality Process.

Fannie Mae, Washington, DC 2005-2006

Quality Assurance Consultant

• The engagement required evaluation of current test cycle methodology, recommending/implementing methodology changes to support automation, planning and development of automated test scripts targeting a reduction in maintenance and overall test cycle costs.

• Mercury tools used included LoadRunner, QTP, WinRunner and Test Director.

• Designed and wrote test plans and procedures

• Executed regression tests and other automated tests

• Tested web applications in different database, browser and operating system environments

• Defect tracking and reporting: Axosoft

• Extensive web testing for all loan application web products

• Performed quality assurance on data for accuracy using table query tools.

BearingPoint, Tyson’s Corner, VA 2005-2005

Quality Assurance Consultant

• Mercury tools used included LoadRunner, QTP, WinRunner and Test Director with an Oracle database.

• Performed quality reviews and front end testing on web reporting applications

• Worked effectively with Systems Architects, Programmers, Systems Analysts, Project Managers and the business in assessing quality assurance practices required for each project.

• Performed detail review of contract specifications to determine accurate revenue recognition was applied to web application.

• Developed and implemented quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in web-based environment applications

E*Trade Financial, Arlington, VA 2004-2005

Quality Assurance Consultant

• Pioneered sales cycle management to support and grow a repeat customer base, by providing the necessary technical and managerial expertise required for successful implementation of software through on-site support, training, and ‘Lunch and Learn’ programs.

• Interfaced with all levels of personnel; client companies included Bank of America, FedEx, BellSouth, and Delta Technology. Implemented a significant cost-saving initiative in which presentations were made via WebEx sessions (saving expenses associated with travel for technical sales support personnel of up to 10X the cost of a virtual presentation). In addition to becoming certified on all Mercury tools including Test Director, WinRunner, LoadRunner, QTP and Topaz, I also worked with many clients in every environment. Those environments included Oracle, SAP, PeopleSoft, DB2, SQL Server, CICS, and AS400.

• The engagement required evaluation of current test cycle methodology, recommending/implementing methodology changes to support automation, planning and development of automated test scripts targeting a reduction in maintenance and overall test cycle costs.

Blue Cross Blue Shield, Birmingham, AL 2004-2004

Quality Assurance Consultant

• Planned and developed testing activities including Test Plan creation, Test Case creation, debugging, execution, test analysis

• Developed control matrix for the transactional and non-transactional risks and controls.

• Developed the template for the testing matrix of the control objectives.

• Helped Blue Cross and Blue Shield establish detailed policy and procedures for the specific control objective areas.

• Continue to work and develop with the department leaders’ better avenues of collecting debt owed and reducing the debt for allowance account.

• Performed Functional, System, Unit, Web, Black Box, and White Box Testing.

• Reviewed product requirements to identify key functions for testing, collaborate with development / business analysts in design reviews and build / deploy code to multiple environments.

• Involved in all aspects of the testing lifecycle.

Education

• Georgia Southern University B.A. Business

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