Project / Product / Account Manager

Marco Frigerio

**** ********** **. - ***** - ***** - 75023

Tel +1-972-***-****

E-Mail: *****@********-**.*** (Personal)

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Professional Overview A Telecommunications professional with over 9 years of experience with in-depth technical knowledge and business acumen; considerable customer facing experience and management skills. Experienced in marketing and product strategy. A proactive and problem solver personality with extensive and noteworthy experience on training and mentoring others. A perfect team player that leads with an example with strong business ethics & interpersonal and communications skills. A fluent communicator in Spanish, Portuguese and English.

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Professional Experience

4/09 - Present - Nexius Wireless – Technical Account Manager / Product Support Specialist

Product Support Specialist and main point of contact to Verizon Wireless for the Nexius products (DCAFT). Product support customer advocate working as a liaison between the Verizon and Nexius Management and seniors VPs. A significant part of the role is to drive product evolution and new sales; Technical aspects of the role included planning and overseeing software beta testing and Acceptance Tests on Product patches and new releases. Operational responsibilities including managing the client projects, the Service Level Agreement and overall customer satisfaction.

• Rollout and System integration in record time 2 months.

2/01 – 3/09 Ericsson Communications (including the acquisition of Marconi Communications)

03/07 – 03/09 TEMS Ericsson - Product Manager / SPM

Provide both strategic and hands-on direction to the company’s R&D and marketing efforts to drive product growth and product roadmap plans. Responsible for developing and managing all aspects of the product development and life cycle with the goal of leveraging Ericsson's software and the TEMS brand.

• Product Management – Introduced 5 new products

• Prioritization, roadmap, Life-cycle – Saved overall 500 hours of developing time

• Pre-Sales / Pricing / Customer Interface – Helped to secure 2 new projects later to be accounts.

02/06 – 03/07 TEMS Ericsson - TEMS automatic Integration Manager / Technical Training Consulting

Customer Support and training consultant, 2G and 3G support in technologies including GSM, CDMA, IDEN, EvDO and UMTS/HSDPA. Responsibilities for this position also included hands on support for the TEMS products for domestic US and international customers. As a TEMS automatic integration manager, acted as the key point of contact and solution architect for Alltel communications while supporting 112the Ericsson product managers and senior Key Account Managers (KAM).

• Customer Support / main POC – Increase by 20% customer satisfaction and sales inquire.

• Customer Satisfaction / Training – Contributor to increase a 20% the training request.

• Subject Matter expert

03/03 - 02/06 Marconi Wireless - Technical Account Manager

Acted as the primary point of contact, and first line of support for customers including, MetroPCS, USCC, Alltel and Cingular. Responsibilities included hands on support and feature requirement analysis. Worked closely with product managers and developers. Provided significant contribution to sales proposals and software/customer evolution.

• Product Evolution / Pre-sales – Increased 25% sales / renewed 50 licensed for full year

• Solution Architect / main POC – Reduced Alltel opex, redistributing RF Eng. tasks with the help of PlanetEv

• Customer Satisfaction

02/01 - 03/03 Marconi Wireless – System Engineer III

Network and RF maintenance, use of collection and post processing tools (Actix, TEMS, etc) , comprehensive usage of Planet and dbPlanner for the prediction, simulation and planning of North American markets for customers including Sprint PCS, Cingular wireless, Alltel, MetroPCS and BellSouth. Technology experience has been augmented with training/exposure to Motorola, Samsung, Nokia, and Lucent equipment.

• Subject matter expert GSM, WCDMA and CDMA – Reduced time to optimize cell site by 30%

• RF Design and Optimization / RF tool Expert – Reduction of 30% on delivery time by introduction of customized tools on the data processing area.

09/99 -02/01 Motorola Argentina - System Engineer I

Responsibilities included complete process for cell site planning and integration including surveying sites, testing and monitoring new as well as old sites, system network performance and performance of cell sites in general using prediction and data log tools. Developed automation programs to improve the site development and performance process as well as the generation of reports for the engineers and management team

• System Engineer / CDMA expert – Record implementation time 300 sites on service in 8 months.

• Green Field CDMA overlay technology

6/99 - 09/99 Motorola Uruguay - System Engineer / Instructor

Trained technicians to operate drive test equipment. Developed configuration best practices, issue resolution and drive test practices in general. .

• Tool expert

• Customer Satisfaction / Training

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Degree BSEE - MSEE – National University of Tucumán - Argentina

Languages English , Spanish and Portuguese

International / Business Experience Motorola (Uruguay, Argentina), Bell South/Telefonica (Chile, Panama, Colombia, Venezuela), Rogers (Canada), Telcel/Telefonica (Mexico) Orange/Centenial (Dominican Republic, Guatemala), Alo(Haiti), Ericsson(Mexico, Italy), AT&T(Nationwide), T-mobile(Nationwide), Alltel(Nationwide), MetroPCS, Sprint(HQ).

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For references and endorsements, please visit my linkedin.com profile http://www.linkedin.com/in/mafrigerio

Software Knowledge

Applications All Microsoft products Including MS Office, MS Project, Win Server , FRONT Page , SQL server, etc

Engineering Software MAPINFO, Actix analyzer, Grayson (invex 3D), Ericsson TEMS tools (TI, Tems Automatic), EXCEED (remote terminal operations).

Operating Systems Unix (HP-UX, SUN SOLARIS), Linux(UBUNTU, Mandriva, FreeBSD), Windows 2000/NT4/XP

Programming Adobe Action Script/Flex 3.0, Visual Basic .NET, ASP, Python, PERL, Shell SCRIPT Unix/Linux

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