VP/General Manager - Electronic Manufacturing
Resume:
G. PAYTON PATTERSON
**** *********** ****, ************, ********* 38017
********@*****.***
VICE PRESIDENT OF OPERATIONS
Field of Concentration: Supply Chain | Logistics
Relationship and Business Development ~ Strategic Planning and Execution ~ Leadership Development ~ Lean Thinking
Cost Management ~ Continuous Improvement ~ Innovation ~ Customer Focus ~ Organizational Development
Change Management ~ Team Building ~ Operational Execution and Excellence ~ Complex Decision Making
QUALIFICATIONS PROFILE
Highly-motivated and goal-oriented professional equipped with a successful track record across multiple disciplines. Possess strong interpersonal, communication and problem solving skills with the talent to develop and cement customer relationships that result in opportunity and revenue growth.
Experienced professional with demonstrated ability to work in a multicultural environment, meet tight deadlines, and exceed client expectations under time-intensive environments. Keen analytical and problem solving skills with an innate ability to simplify complex situations, motivate teams to action, deliver on commitments and attain strategic goals and financial objectives. Proactive team member who excels in challenging and competitive environments. Demonstrate strong oral and written communication skills with the ability to successfully interact at all levels of an organization, from Front-line employees to the C-Suite.
Technical Proficiencies: Microsoft Office, MS Visio, Project, SAP WMS
CAREER WORKPATH
FLEXTRONICS INTERNATIONAL
General Manager ~ Louisville, KY ~ Apr 2009-Present
- Instrumental for Customer Relationships and a $100M P&L across a spectrum of functions: Planning/Procurement (MRP, Lead-Time, Product Life Cycle, LTB, EOL, E&O, Vendor Portal, Warranty) Logistics, Operations, Human Resources, Finance, Business Development, Engineering, and Program Management.
- Played a significant role in the leadership and development of 9 direct/matrix reports as well as 700 indirect reports in a multi-shift 500 square foot facility across a range of services; spare parts logistics, reverse logistics, test, repair, vendor managed inventory, inventory management, etc.
- Effectively stabilize operations; resulting in the achievement of all Level of Fill metrics and other critical success factors; realize an annual savings of $3M on cost management initiatives in the first 12 months of assignment.
- Attain operational goals and objectives through a series of KPI’s and modeling activities (financial bridges; labor, PAI, ROIC, P&L, ITO, Inventory Levels, etc.) as well as development of Program Management to assume P&L ownership and active management
- Identify and develop talent into organizational management teams that effectively improve operational and bottom-line performance.
- Develop and institutionalize employee development, activity and relationship programs (LvL C.A.R.E., Recognition, Fasttrack, etc), including Customer Focus Teams facilitating monthly program reviews and reports; competently improve employee and management relations and improve underperforming accounts (returning to profitability) through a series of initiatives including voluntary time-off, process improvement and redistribution of responsibilities following attrition.
- Successfully improve and stabilize RTV operations, reducing WIP, lead-times and financial risk as well as a labor savings through Lean activities (multi-million dollar savings).
- Oversaw strategic planning and Innovation initiatives to improve Flextronics Value-Add Curve and competitive position (Image recognition, Supplier Scorecards, Automated RMA, E-Commerce, WUR storefront, RTV competency, Supply Chain velocity initiative, etc., etc.); institutionalize Critical Events and Invoicing solution.
- Introduce Furlough Program to reduce labor costs, maintain morale, and promote noninvasive attrition (LvL first in the Flextronics Organization to implement).
Senior Business Unit Director ~ Memphis, TN ~ Mar 2008-Apr 2009
- Accountable for a $200M annual P&L as well as the leadership development, strategic direction and performance of 8 direct reports and 500 indirect reports in a multi-shift facility.
- Directed all facets of Forward Logistics, Reverse Logistics, Postponement/PCC, Repair Operations, Blister Pack, Kitting, Pick/Pack/Ship and Asset Recovery Operations, resulting in restored customer confidence and improved satisfaction levels.
- Handled leadership, coaching, and support of colleagues and employees to develop lasting relationships and improved organizational performance.
- Managed complex +200K Rework activity to repair ODM quality issues and restore image of the customer brand.
- Implemented Lean/Improvement initiative in printer repair business to realize a significant labor savings, 20% reduction in foot-print, world-class quality and highest customer satisfaction level in the history of the program.
- Administered change management through collaboration, metrics and individual accountability – Improve production scheduling, process flow and shop-floor metrics to realize elusive “Build to Commit” targets meeting customer expectations and achieving best performance in the history of the program, while simultaneously reducing labor costs and improving employee morale.
- Established cross-functional teams to encourage and realize operational improvements as well as similar activities in the Flextronics Guadalajara facility.
Director of Operational Improvement ~ Memphis, TN ~ Aug 2007-Mar 2008
- Assumed overall P&L and Operational responsibility for PPS Operation resulting in the advancement of process improvement initiatives, cost savings, 100% on-time shipping/accuracy performance as well a 27 point improvement in inventory accuracy (72.0% to 97.7%) over a 60 day timeline.
- Supervised Lean and Kaizen initiatives across multiple programs, directing a supporting staff to realize operational improvements; oversaw and maintained internal auditing processes and inventory control.
- Established and led cross-functional teams in the identification and realization of continuous improvement and change management utilizing PDCA, Action Tracker, SWOT, etc. in order to realize cost saving targets
KATT WORLDWIDE LOGISTICS
Director of Operational Improvement and Business Development ~ Memphis, TN ~ Jan 2006-Aug 2007
- Dealt with various Business Development Activities (Due diligence: acquisition targets, client management, etc.)
- Spearheaded Value Stream Mapping, Lean Implementation, and Kaizen functions and operations.
PHILIPS MEDICAL SYSTEMS NORTH AMERICA ~ Memphis, TN ~ Month 1991-Nov 2005
General Manager Service Logistics International | Business Development | Field Service Repair Organization
- Managed multi-site, global spare parts distribution, reverse logistics, commercial goods, FSL’s, Loaner and Refurbishment operations; led multiple facility consolidations and out-of-state relocation projects.
- Administered change management and cultural integration as OSSP Due Diligence team member.
- Decreased finished goods inventory by $13.3M (19% through SMI, Direct Ship, Lead-time Reduction, Re-classification, etc.) and defective inventory by 53% resulting in an improved cash position of $7.2M annually
- Reduced annual transportation costs by more than $700K (consolidation, negotiation, spot quoting, etc.); eliminated break-even and spend situations to realize an annual cost savings of $653K.
- Saved $510K through successful reorganization of supplemental distribution outlets; enhanced Gallop customer satisfaction rating from 75% to 95% and managed more than $30M in hi-tech turnkey installations.
- Repeatedly achieved “A” rating on all internal and external audits, and developed a KPMG endorsed cycle count program resulting in 99.7% inventory accuracy on 46,000 SKUs valued at $70M.
- Handled multiple legacy WMS conversions to SAP Solution with RF barcode and RFID Technology Pilot
- Institutionalized Lean and Best Practices (5S, Kaizen, SWOT, PDCA, Action Tracker, Poka Yoke, 7 Wastes, etc.)
- Supervised Baseline Budgeting and Cost Management and develop executive level relationships; formulated strategic partnerships and improved marketplace position in order to realize multi-million dollar growth objectives, including Multi-vendor management.
- Managed Tier 1 and Tier 2 suppliers across multi-cultures and geographies (Scorecard, Kaizen, Etc.)
- Selected as a Philips’ High Potential Leader; Fasttrack and Strategic Development Team.
- Incorporated Best Practices across multi-sites (action tracker, cost management, talent development, operational excellence, etc.) as well as Green initiatives (Recycling, Waterless solutions, Industrial fans, Skylights, Motion sense lighting, Electronic Thermostats, etc.)
EDUCATIONAL BACKGROUND
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE ~ University of Memphis ~ Memphis, TN ~ 2004
ASSOCIATE’S DEGREE IN ELECTRONIC ENGINEERING ~ ITT Technical Institute ~ Nashville, TN ~ 1991
PROFESSIONAL TRAINING
Strategic Selling and Business Development | Effective Team Management
Best Practice in Inventory Management | Lean Management – Lean Thinking – Lean Tools
Dale Carnegie Customer Satisfaction | Six Sigma Methodology (Philips’ Medic)
Statistical Analysis and Quantitative Decision Making | Value Stream Mapping | Best Practice in Materials Management
Transportation Management | Import / Export Compliance
Constraints and Continuous Process Improvement (under Dr. Satish Mehra)
1993 Shingo prize winner and certified JONAH of the Goldratt Institute
Hi-Tech Medical Technology and Practices | RF, Cardiology, MRI, X-Ray, C.T., Ultrasound, Surgery, Angiography
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