Manager Service Representative

Melinda Weeden

***** *. ********* ** ****: 913-***-****

Olathe, Ks 66062 **********@*******.***

Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Highlights

● Guest services ● Service-oriented

● Reservations and booking system experience ● Listening skills

● Reading comprehension

● Concierge duties ● Staff training

● Front desk training ● Staff management

● Adaptability and responsiveness ● Exceptional multi-tasker

● Communicates effectively

● Service-oriented

Accomplishments

Managed front desk operations with a staff of four.

Reduced number of guest complaints by 15 percent.

Experience

Assistant General Manager, 01/2012 - Current

Fairfield Inn by Marriott – Topeka, Ks

Managed team of 10-15 of professionals.

Partnered successfully with Executive housekeeper to produce clean guest rooms.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Developed and rolled out new policies.

Hired and trained 10-15 new staff members.

Guest Service Representative, 07/2010 - 02/2012

Fairfield Inn by Marriott – Topeka, Ks

Greeted, registered and assigned rooms to guests of hotels or motels.

Kept records of room availability and guests' accounts, manually or using computers.

Made and confirmed reservations.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Recorded guest comments or complaints, referring customers to managers as necessary.

Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests.

Contacted housekeeping or maintenance staff when guests reported problems.

Guest Service Representative, 08/2009 - 06/2010

Country Inn and Suites – Topeka, Ks

Greeted, registered and assigned rooms to guests of hotels or motels. Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers. Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Recorded guest comments or complaints, referring customers to managers as necessary.

Computed bills, collected payments and made change for guests.

Contacted housekeeping or maintenance staff when guests reported problems.

Room Inspectress, 04/2008 - 08/2009

Capitol Plaza Hotel – Topeka, Ks Inspect all guest rooms.

Managed team of 15-20 professionals.

Partnered successfully with front desk to produce easy room turn overs .

Trained, coached and mentored staff to ensure smooth adoption of new program. Trained 12-20 staff.

Education

Junction City High School – Junction City, Ks, USA

GED General Studies

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