Engineer Manager
Resume:
Clovis O. Thomas
Ft Lauderdale, Fl.
Cell: 347-***-****
******.******@*******.***
I am seeking a challenging position as a Field Technician/Engineer in an organization where my knowledge and experience will be utilized with particular emphasis on any air interface technology including iDEN/TDMA, GSM/UMTS/WCDMA or 4G LTE. I would like to be a member of an organization that can provide me with a means for professional growth in a continuous learning and training facility, where I can reach my full potential. In an environment that is best matched and suited for a team-player with a can-do attitude who is always willing to assimilate to new and emerging technologies with an opportunity for personal development and as an avid contributor.
Experience:
Claro Jamaica Wireless
2010-2012
Field Technician
• Provide routine maintenance and support for GSM UTRAN network utilizing Ericsson 3418 UMTS/WCMA RBS & the 2200 family of indoor and outdoor RBSs operating in the GSM 900, GSM 1800 and GSM 1900 bands.
• RBS 2100 outdoor version RBS (2101,2102& 2103)
• Ericsson’s micro outdoor RBS 2302 including installation, testing and commissioning.
• Integration, installation and commissioning of Ericsson multi-core/ Multi-Standard Radio (MSR) RBS 6000 LTE base stations.
• Respond to Work Order request by Operation Maintenance Center staff to appropriate RBS site.
• Conduct fault tracing & fault localization to trouble-shoot and fix problem using associated tools and applications like Ericsson’s Operation and Maintenance Terminal software.
• Set up and support Cell-Site on Wheels (C.O.W) to provide expanded cellular network coverage, or capacity at special events, or in disaster areas utilizing satellite Very Small Aperture Terminal (VSAT) backhauls.
• Trouble-shoot T1/T3 connections using T-Berd 9000
• Replace faulty unit/s and conduct comprehensive test to verify RBS is functioning properly before placing it in remote state with BSC.
• Effectively manage project mile stones and deliveries through Microsoft Projects & SAP software.
• Assist Development Engineering team to create/update network topology diagrams of RBS subsystems utilizing Microsoft Visio Enterprise Network Tools and Network Center software.
• Label defective units and send back to service depot for repairs if needed.
• Complete and submit work order report with nature of problem and root cause.
• Follow proper safety and administrative guidelines for personal and departmental rules set by OSHA.
• Support RF Engineer group with network optimization performance by conducting functional drive test using Ericsson TEMS software
• Conduct schedule preventative maintenance checks of all RBS equipment and RF calibration of transceiver units and Combiner Distribution units.
• Complete timely acceptance testing, commissioning and site integration of new RBS sites.
• Provide flexible 24 hr on-call support and response to high priority external/internal alarms emergencies by the Operation and Maintenance staff.
Experience:
Circular Wireless (Sprint Authoried Dealer)
Ft lauderdale, Florida
2006-2009
Store Manager
As a store manager my primary roles were to provide leadership to a staff of 20 employees and 3 manager on 2 shifts. Some of my responsibilities were but not limited o:
• Provide day-day operations of store including security and loss prevention management.
• Provide leadership & development roadmaps for company long term success.
• Trained managers and staff on priorities that are defined and tied to business goals, for example:
Coaching and feedback are given to employees about work performance.
Attention is given to skills development and employees career aspirations
• Provide an array of resources and tools for employees development
Regular product and software utilization training classes
Product simulators and demo products
Web based knowledge library
Product knowledge quiz via online resources
• Act as an escalated support to Sprint Customer Care or Consumer Advocacy department about customers’ issues that cannot be resolved at the store level.
• Provide incentive to staff for performance
This resulted in employees attaining or exceeding their goals
Low network churn rate
High customer retention and net subscriber growth in market.
• Plan and implement new sale strategies and marketing campaigns for activations
Prepare marketing and sales presentations for inside and outside sales teams
Hold promotional events and send invite to our clients list included our business customers
Experience :
Motorola iDEN
Platation, Fl.
2003-2006
Software Tester
• Performed Validation testing of all 3rd party Java J2EE application network & non-network application.
• Supported User acceptance testing.
• Acting as a liaison between the client community and the internal software development group to ensure that application meets business needs.
• Use test scripts for testing of the software on all assigned projects.
• Created software testing scenarios.
• Mapping test plans back to requirements.
• Executing system test and validating the applications against defined requirements according to the documented scripts and success criteria.
• Recording, analyzing, and verifying test results.
• Generating program trouble reports for requirements that failed during test.
Experience:
Motorola iDEN Manufacturing
2001-2003
Automation Equipment Support Tech:
• Support Manufacturing Automation Test System functional test systems for RF and digital products
• Management and support of high volume 24X7 manufacturing operations, High reliability order fulfillment systems, custom Oracle database support
• Implementation and support of automated robotics control software
• Calibration and operation of lab test equipments and RF diagnosis tools and test automation software
• Maintenance support & and repair of manufacturing RF Fixtures, RF Assemblies, RF Harnesses for production lines (IDEN) with Back-end Tune & Test stations testing.
• RF Testing including Radio and Microwave products and antennas.
Experience :
Motorola 1995-2001
iDEN- Infrastructure Group
Plantation, Florida
RF Support Technician:
• Responsible for trouble-shooting defective iDEN Motorola 800/900 MHZ EBTS & site controller subsystems.
• Installation of new software upgrades for EBTS controllers.
• Provide support for Tune, Test and RF calibration of RF distribution, power supply and Manual Man Interface alarm systems.
• Responsible for all aspects of EBTS cabinet installation and testing for ship acceptance.
• Provide technical support to carriers & ISPs not limited to installation, debugging and commissioning of iDEN infrastructure equipment.
• Escalate field defects & provide feedbacks to R&D engineer for hardware or software patch fix.
• Root cause fields failures in distribution modules, power supply, duplex amplifiers, buffers, and multiplexers and forward reports to engineering.
• Conduct integration testing with customers and provide quick response to customer’s enquiries.
• Conduct Advance Accelerated Lifetime test cycle in a control lab environment and setup of all TDMA iDEN 6/1 & 3/1 TDMA EBTS products...
• Provided technical support to Motorola field engineers worldwide as iDEN SME..
TECHNICAL SKILLS :
Platforms: Windows XP/2000/NT, Linux, UNIX
Languages: MySQL, XML, HTML, DHTML, C, C++, ASP, Java Script, J2EE,
Software Application: SDKs, Extensive use of DOS, Word, MS Works, Excel,
Lotus 123, MS Access, MS Office XP, MS Outlook XP, Visio Professional
Equipment Used: DMM, T-BERD, Rohde & Schwarz TS8955, Spirent ATS for WCDMA/UMTS, Agilent Test Set and Spectrum Analyzer, Anritsu Test Set, Rohde & Schwarz CMU200, Tektronix K1205 Protocol Analyzer, Nemo Technologies Outdoor Drive Test Software, Rohde & Schwarz Vector Network Analyzer.
Education: B.S. in Computer Information Systems: Nova Southeastern University, Davie Florida 2004:
A.S. Electronics Technology: Miami Lakes Technical, Miami Lakes, Florida, 1995.
Training Classes: SS7, SIP, H.323 signaling protocols, VOIP, ATM, IMS, MPLS, OTN, SONET/SDH, DWDM, OC-1, OC-3, OC-48 data networks. IPv6/IPv4, TCP/IP networks.
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