Quality Control Information Technology

ROBERT HELMS 630-***-****

*******@*******.***

OBJECTIVE

Goal-driven network administration professional eager to contribute corporate information technology strategies and objectives through superior user support, technology planning, implementation and administration.

CAREER PROFILE

•Exceptional experience in all phases of network administration, user support and issue resolution.

•Skilled in research & execution of successful hardware and software deployments and migration.

•Over seven years of relevant experience.

•Expertise in corporate desktop support and management.

•Knowledgeable in server administration, network connectivity, phone system support.

•Outstanding organizational and communication skill sets.

•Emphasis on delivering exceptional quality control and program administration.

PROFESSIONAL COMPETENCIES

•Microsoft Active Directory

•Microsoft Exchange

•Remote Desktop Protocol

•Virtual Private Networks

•Cloning

•TCP/IP, SMTP, HTML, network protocols

•Routers, Switches, Firewalls, Gateways

•Computer Hardware Repair

CAREER EXPERIENCE

Self-Employed, Helms Solutions, Schaumburg, IL 2007 - Present

•Implement client databases of orders, procedures, invoices, and receipts

•Design, build, and publish client websites

•Hardware and software repairs and upgrades

•Remote desktop support and troubleshooting

•Data archiving for clients

Network Administrator, Nikkei Concerns, Seattle, WA 2006 - 2007

•Recruited to provide exceptional desktop support to over 100 users

•Responsible for research, acquisition and configuration of all new network and server hardware/software systems

•Maintained the Nortel Meridian PBX telephone system

•Microsoft Exchange Server administration

•Planning and tactical execution of corporate information technology strategy.

•Implemented proactive security administration measures insuring maximum uptime.

Lead Technician, BlueCurrent/Boeing, Seattle, WA 2005-2006

•Navigated web-based proprietary tool to capture installation metrics

•Deinstalled legacy computers and installed, migrated and deployed new systems in complex application environment

•Drafted daily deployment spreadsheet for technicians scheduling

Network Administrator, QMW Communications, Tampa, FL 1999 - 2005

•Reviewed, analyzed, evaluated, and maintained the QMW LAN for 45 personnel

•Designed, developed, and tested software solutions

•Developed strategies for data acquisitions, archival recovery, and implementation of databases

•Supported, monitored, tested, and resolved hardware and software LAN issues

EDUCATION

Hillsborough Community College,

Electronics Engineering Technology

CERTIFICATION

CompTIA A+ certified

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