Sales Manager
Resume:
Business Development Manager
Tracy Dickson
**********@*****.***
*** ******** **** *******, ** 38127
________________________________________
SUMMARY
To be responsible for creating new business and or customized solutions to clients from across the globe.
“Consistent Top Performer 1# Account Executive High Energy Over Achiever”
Top Sales Rep of the Year
Presidents Club
Silver Cup
5 years top producing, inspirational sales leader in the technology industry.
Hard charging performance driven sales professional that consistently exceeding quotas.
Dynamic, articulate communicator offering high powered presentation, negotiation and closing skills.
Strong customer relationships builder based on service support and follow through.
An experienced professional who excels in uncovering customer needs, providing solutions, handling objections and closing sales.
PROFESSIONAL EXPERIENCE
Sap Consulting for Small to Large Size Businesses - May 2005 – Present
Memphis, TN /Los Angeles, CA
• Did sales presentations to C-level clients
• Build new business for company in many states throughout the country.
• Held meeting with Department heads for the company to discuss implementation.
• Overview of SAP R/3 product and functions;
• Introduction to basic processes in sales and Distribution module of R/3;
• Detailed exposure to specific features in SD, through hands-on exercises surrounding virtual company.
• Configuration through tools provided (IMG).
• A cross-functional case study of integrated processes in a virtual company.
• Innovative sales strategy led to a sales growth of 100% pa for 3 years.
• Helped turn the Company around; created a solid dealer presence all over the State.
American Express- Travel Consultant – Sept 2007 –Aug 2008
Memphis, TN
• Call quality at 95%
• AHT Average Handle Time was 10 minutes per call
• Average Number of Calls taken daily was 56 calls.
• Sold all aspects of air, car, hotel and cruise.
• Very experienced with Sabre and some Apollo.
• Worked with many international clients.
• Performed duties such as refunds, exchanges, and phase 4’s.
• Strong technology skills, which I combined with excellent customer service for proficiency.
• Skilled at complex international routing and fares.
• Handled all calls for the retail office when clients are unable to reach the office.
• Utilized ARC Agents Handbook and other standard travel reference material for airline, rail, hotel, cruise and tour.
• Proficiently served clients with regard to various travel products offered by the company.
• Trained at compiling with all ARC regulations and also those of out of the country travel requirements.
• Handled refunds and complaints according to policy.
• Has strong knowledge of internet travel offerings and utilize all internet communication tools.
• Emailed customer reservations and also other travel information.
The Med Connection- Business Development Manager- Jun 2003 –August 2007
Memphis, TN
• Maintained and managed sales by prospecting, qualifying, and closing direct business sales with hospitals and clinics in the designated territory.
• Developed, implemented, and executed a strategic sales plan for the designated territory to achieve assigned order targets
• Continually identified new customers and to grow the business
• Worked with marketing to share industry news and trends and receive feedback of the same.
• Increased sales by 45% for the company for three years straight. Invest the time and effort to achieve the established goals for the territory such as sales, market share, physician calls, appropriate sample distribution, territory management, etc.
• Recognized changes in the work environment develop and implement alternate plans to achieve objectives, modify call plan/business plan activities accordingly.
• Advanced the sales call by understanding customer needs, satisfying needs, and creating action throughout the selling process.
• Maintain timely communication with the District Manager and other members of the sales pod in order to effectively maximize sales efforts.
• Manage and develop the sales process by understanding client strategies and decision making process, and following through in order to gain more business and maintain client relationships.
• Build trust with clients by fulfilling commitments and handling issues in order to gain a high level of customer satisfaction.
• Plan and organize daily sales call activities to optimize the use of time and maximize the achievement of sales and market share objectives.
• Maintained the required technical expertise including competitive product knowledge and computer capabilities in order to give effective sales presentations.
• Developed, implemented, and executed a strategic sales plan for the designated territory to achieve assigned order targets.
• Worked with marketing to share industry news and trends and receive feedback of the same.
• Made demonstrations and presentations to clients and closed 7 to 8 sales per month.
• Created solutions for client specific needs and wrote contracts for private practices.
• Sold all aspects of EMR, EHR, and Revenue Cycle Management software such as: CSC
• Appointment Scheduler, The Physicians Paperless Office, Blue Cross Blue Shield Direct
• Claims Software, Availity, All Payer Solutions, Med Scribbler Pro and Cloud, Plex EHR
EDUCATION
Devry University, July 2012
Bachelors of Arts in Computer Information Systems
Concentration in Health Information Systems
Westside High School – Memphis, May 2003
References
Available on Request
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