Project Manager / Business Analyst

Rick Smith

Indianapolis, Indiana *****

317-***-**** ******.***@*****.***

http://www.linkedin.com/pub/rick-smith-smitty-tek-gmail-com/8/148/b83

--- SUMMARY OF EXPERIENCE

Successful Information Technology professional (with over 25 years of experience) with diverse and extensive experience focusing on delivery of technical solutions that aligns with business objectives. Skill set includes:

* Technical Skills: Proven mastery of a wide range of Information technologies for design, deploy, and debug

* Business Skills: Ability to strategically evaluate IT from an economic and business perspective

* Leadership Skills: Proven leader, strategic planner, project manager, and technical lead

* Interpersonal Skills: Ability to motivate and lead diverse teams, diplomatically resolves conflicts, create a team environment, and foster respect. Develops all relationships with honesty and integrity

* Communication Skills: Excellent verbal and written skills with special ability to translate and articulate technical information in business terms

--- SKILLS

* Complex problem solver / Troubleshooting across diverse technologies

* ITIL v3 Certified for Information Technology Service Management and Development

* Technical Team Leader / Conflict Resolution

* Opnet Expert (ACE analysis, ITguru, traffic modeling); application performance tuning / analysis; Critical Fault determination; Network Capacity Planning / Application Data Traffic Modeling

* Data Flow Analysis, Data Traffic Modeling, and WAN Optimization

* Telecom Network Expertise (IP Routing, switching, structure wiring)

* Manufacturing ISA-S95 standards; segmentation design, configuration, implementation, and test

* Web Design - Content Management Systems (SilverStripe / Drupal / Joomla / Plone)

* Technical Project Management with successful delivery of new infrastructure, systems and services

* Videoconference design / architecture

* Sniffer / Wireshark Expert

* Infrastructure Capacity Planning / Infrastructure Management

* Business Process Management

* Business Continuity Planning

* Collaboration / Partnership Development

* Technical Communications and Training

--- PROFESSIONAL WORK EXPERIENCE

Insight Global, Inc Chicago, Illinois

Insight Global is a premier provider of IT employment solutions to Fortune 1000 customers. Insight Global's clients come from a broad array of industries including, Aerospace and Defense, Energy, Banking and Finance, Communications, Healthcare, Insurance, Retail, Telecom, and Technology.

Title: Technology Consultant III

1/2011 – Present

Role: Technology Consultant III working for Hewlett-Packard in the IT QA Lab Network Application Quality Assessment (NAQA) team at Kraft Foods, International. This position combines engineering disciplines with a business focus for delivering IT performance solutions to technical and non-technical client stakeholders, including senior management and third parties.

* Provides the leadership and subject matter expertise required to solve clients’ enterprise-wide network, and network application, capacity and performance issues.

* Serve as an expert on application performance utilizing CompuWare, OPNET Analyst, and various Open Source software and hardware tools.

* Extensive knowledge on a variety of tools and technologies to plan, design, deploy, operate, manage, and optimize IT infrastructures utilizing proven best practices.

TEKsystems, Inc Indianapolis, Indiana

TEKsystems is a premier technology staffing and services company. TEKsystem capabilities include IT and communications staff augmentation and direct placement services; managed, project-based, and outsourced applications and infrastructure services; and education services.

Title: Information Technology Project Manager

11/2010 – 12/2010

Role: Information Technology Project Manager for ITT Technical Institute Corporate Headquarters in Carmel, Indiana. Managed approximately 80 critical infrastructure initiatives (both corporate enterprise projects and critically defined tasks) to completion.

* Consulted with team leads and key technical resources to identify business impact of the infrastructure activities and to prioritize their delivery to align with the company’s goals.

* Refined and consolidated work activity from various team leaders to the master project plan.

* Coordinated activities from diverse Information Technology resources to track both the service delivery schedules and to monitor alignment to the initial project scope.

* Provided leadership to deployment team on daily progress and facilitated issues resolution.

* Prepared timely weekly status summary reports to both mid-level and senior management.

Eli Lilly and Company Indianapolis, Indiana

Lilly is a pharmaceutical company with specialties in the fields of diabetes, cardiovascular, and oncology

Title: Associate Information Consultant (aka Principal Analyst)

11/1990 – 10/2010

Role: Manufacturing / Research Technology Integrator responsible for assessing business goals and what Information Technology resources are needed to reach those goals (4 years in Manufacturing / 3 years in Discovery Research).

* On many occasions, managed dedicated “swat teams” of diverse technical expertise (6-12 member teams) to investigate complex problems holistically and to provide the technical steps which lead the team to the best problem resolution. Providing continuous improvement for organization and adding value to include, in one case, saving thousands of dollars daily in correcting a complex problem with the warehouse system

* Repeatedly demonstrated the ability to influence complex issues across the global EIS organization (Examples: Mexico infrastructure redesign saved thousands of dollars per year; Puerto Rico WAN redesign aligns to ISA-S95 Manufacturing process)

* Taking ownership for any customer escalations to the appropriate global IT service team and tracking the issue to resolution. Instrumental in implementing working solutions to critical business problems. Resolved conflicts in new site construction, Manufacturing process redesigns, and problem escalations.

* Developing partnerships by listening, interpreting and evaluating to their business needs. Focus on the customer's specific goals (What needs to be done) and then work with Information Technology resources on solution delivery (How to get it done).

* Having the strong ability to accomplish results through others, particularly by establishing relationships (example: creation of a cost effect emergency command center for Manufacturing using an existing operational conference room)

* Delivered right size solutions by understanding the overall business goals and guiding IT services to meet the business goals and not just executing the short term infrastructure fixes.

Role: Senior Network Engineer for Global Telecommunications Services responsible for global capacity planning services and to provide third level network problem resolution (4 years).

* Established and managed the Capacity Planning effort for all networks globally supporting Lilly Telecom. The scope included around 80 countries globally (including Germany, England, China, Japan, Singapore, Canada, Australia, Belgium, France, Israel, etc.). This effort was accomplished by managing two key activities: monitoring current capacity (utilization) on the various networks and creating traffic models to predict the future impact of new application / system deployments.

* Expert in Opnet suite of infrastructure modeling tools (Predictive WAN performance; Application Performance Testing and Analysis; Infrastructure and Network Traffic Modeling)

* Diagnosed approximately 100 globally deployed applications to determine critical performance bottlenecks and provide crucial data to best tune these applications for optimum performance. Saved thousands in reducing application down time.

* Extensive knowledge of end user interface performance for global deployment and global support (real time vs. data entry vs. report generation)

* Knowledgeable with many infrastructure monitoring tools (Concord eHealth, Oasis, NetScout nGenius, HP Openview) and traffic capture tools (Sniffer, WireShark, Wild Packets, and Opnet Capture Agent)

* Expert knowledge of the impact of the "last mile" service and its impact on globally deployed remote devices

* Collected and analyzed complex traffic data patterns to detect, isolate, and determine the root cause for difficult and problematic network issues

Role: Project Manager for Global Telecommunications Services responsible for identifying, qualifying and organizing critical network activities into manageable projects (2 years).

* Define and coordinated detail project management plan for large scale projects (Examples: Data Center Redesign Project with over 2,000 servers impacted and the creation of the new Elanco Corporate Headquarters site) and smaller customer driven projects (Manufacturing Emergency Command center)

* Supervised "drawbridge" tests for critical Manufacturing areas to validate correct ISA-S95 architecture which identified several issues with critical systems. These tests will assure manufacturing to operation autonomously from any adverse event.

--- EDUCATION & CERTIFICATIONS

B.S., Electronic Technology

Indiana State University

Terre Haute , Indiana

--- SPECIAL TRAINING

* Opnet training - ITguru, ACE analysis, Network traffic modeling 2007

* ITIL Version 3 Foundation Certification 2010

--- AWARDS & HONORS

* Lilly Solution Achievement Award Regional Winner (Data Center Redesign) 2006

* Lilly Solution Achievement Award Regional Winner (Manufacturing) 2006

* Lilly Quality Award (Plumtree Portal deployment) 2001

--- PROFESSIONAL AFFLILIATES

* Opnet User Forum

* SilverStripe CMS User Forum

--- VOLUNTEER / PERSONAL ACTIVITIES

* Led a volunteer team to install a 45 station digital telephone system for private school. Activities included gathering requirements, installation of structure wiring, selection of phone system, and training of the school staff. All completed successfully within an extremely tight budget.

* Created and taught High School level computer class for 2 years

* Created and taught informal “Networking for Dummies” class to train non-technical the basics of a digital infrastructure.

* Leader of church AV team (design and operation)

* Created church website (SilverStripe CRM based)

* Created and tested websites with several open source Content Management Systems (Drupal, Joomla, Plone, and SilverStripe)

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