Sales Manager
Resume:
Katherine H. Hoisington
Three Wheaton Center, #**5
Wheaton, IL 60187
*************@*****.***
Career Objective:
A highly dynamic, skilled and qualified administrative assistant with diverse knowledge of handling administrative tasks is seeking a position as Executive Assistant in the Tampa/Orlando area to utilize my proficiency and knowledge in a renowned organization.
2007-Present Office Manager/Sales Administration Manager
Pacific Direct, Inc.
I was hired as a Sales Administrator in January 2007, was promoted to Sales Administration Manager in 2008 and then promoted to Office Manager in 2009.
Pacific Direct, Inc is the US branch of a global company with annual sales of $8 million.
RESPONSIBILITIES – SALES ADMINISTRATION
• Provide admin support to all Sales Managers and the General Manager
• Liaise with overseas suppliers to obtain pricing and samples of custom products
• Produce price quotes and proforma invoices for customers
• Manipulate costings and margin mixes for large scale deals in order to protect profit margins
• Set up all new customers in database
• Keep all price lists up to date based on current buy pricing and exchange rates
• Maintain all documentation and information for all customers
• Communicate with customers and manage the relationship with them on behalf of sales
• Produce reports for sales team necessary for tracking and forecasting sales
• Make both domestic and international travel arrangements for sales team
• Organize all details of team meetings both on site and off
• Maintain company calendar in Outlook
• Provide backup support to Customer Service Manager by processing orders, creating customer invoices and handling customer inquiries
• Expert in Word, Excel, Power Point and Outlook.
RESPONSIBILITIES – OFFICE MANAGER
• Manage all office-based operations apart from Sales – Customer Service, Accounts Payable, Accounts Receivable, Samples
• Provide Human Resources support and maintain all employee records including vacation and sick tracking
• Create and maintain Employee Handbook
• Process Payroll and maintain all payroll records
• Develop and facilitate relationships with all outside vendors
• Execute contracts with customers and vendors
• Process wire transfers and sign checks for payments to vendors
• Launch and maintain online HR system for employees to manage their own information including requests for vacation and sick days
2003-2007 Sales and Marketing Assistant
Adult Companion Care, Inc.
Shortly after starting as a Sales and Marketing Assistant, the position evolved primarily to
that of an Executive Assistant with a sales and marketing component. Adult Companion
Care is a mid-sized Home Health Care Company with annual sales of $3.5 million.
RESPONSIBILITES-EXECUTIVE ASSISTANT
• Reported directly to Vice President and managed all projects assigned by him.
• Created complex forecasting tool compiling years of data and interpreting results
• Researched and developed innovative business practices
• Created operating budget
• Created and maintained a full financial dashboard of all financial aspects of the corporation
• Consulted with VP in interpretation of results and uncovering emerging trends
• Created graphic presentation of trends for Board of Directors
• Created systems in all areas of operations to prepare for expansion
• Developed Key Performance Indicators to measure effectiveness of staff
• Trained as backup Office Manager
• Managed all tasks related to starting a 501(c) (3) company including submitting all tax forms required for tax exempt status.
• Trained Care Coordinators and Director of Care Management in all payroll
functions
• Knowledge of Quickbooks Accounting System
RESPONSIBILITIES-SALES AND MARKETING ASSISTANT
• Assisted in creation of marketing system and customer relations management (CRM) plan
• Brought full CRM Software package on line
• Created marketing effectiveness dashboard by extracting data from various software systems into one master dashboard
• Managed internet marketing campaign
• Built and managed internet link campaign to increase internet presence
• Customized and updated customer relations management software as needed for maximum productivity of the sales team
• Created online marketing campaign resulting in a 400% increase in website
traffic within 2 months
2000-2007 On-Call Scheduler/Coordinator
Adult Companion Care, Inc.
• Directed and manned the overnight and weekend on-call program for a 24-hour service agency
• Responsible for full overnight and weekend coverage for all cancellations, substitutions and issues for a company of 150 employees and 80 clients
• Successfully resolved all client grievances
• Documented all activity and updated all client and employee records
• Initiated full sales and customer service plan during coverage times
• Responsible for all company actions and direction and management of all employees during coverage period.
1993-2001 Plant Maintenance Project Facilitator
St. Stephen's and St. Agnes School, Alexandria, VA
RESPONSIBILITES
• Created, maintained and reconciled a $1.2 million maintenance, repairs and
salaries budget
• Maintained maintenance employee database to track paid time off
• Reviewed and approved maintenance timesheets
• Developed and updated all maintenance department job descriptions
• Contracted for all major facilities repairs
• Provided all technical support for maintenance department
• Researched and purchased all major items such as furniture and appliances
• Processed all bills and invoices for the maintenance department
• Scheduled all in-house work orders and preventative maintenance
ACCOMPLISHMENTS
• Supervised transfer of entire middle school to a new campus-Spring, 1995
• Developed and implemented fire evacuation plan for major basketball
tournament in order to meet county fire codes during renovations
• Created event request form for efficient scheduling of events on all three
campuses
• Purchased furniture for the new high school campus, Spring/Summer, 1996.
• Coordinated move to new high school campus, August, 1996
• Researched, purchased and set up computerized maintenance management
System
1988-1992 Assistant Restaurant Manager
The Walt Disney Company, Orlando, FL
RESPONSIBILITIES
• Completed daily, weekly, monthly, and annual budget reports
Trained, scheduled and supervised over 225 employees
• Controlled quality of food, supplies, and service to insure guest satisfaction
• Coordinated inventory ordering and receiving
ACCOMPLISHMENTS
• Served on initial opening task force of the Disney/MGM Studios and the Met
Life Pavilion at Epcot Center
Established operational procedures
Wrote training manuals for 3 new restaurants
Tested and developed menus for 3 new restaurants
EDUCATION THE FLORIDA STATE UNIVERSITY, Tallahassee, FL
Bachelor of Science, Business Administration, 1988
Major: Hospitality Administration
References Available Upon Request
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