Customer Service Sales

Shola Shakiru Kasali

***** ******* ***., *********, **,

***** 661-***-**** ***********@*****.***

Work history

**/**** – 12/2011 Topmost Stores, Bronx Fordham, New York - Retail Sales

Analyzed sales reports and district goals to develop new business; collaborated with the store manager to create strategies to increase sales and maximize profit. Provide exceptional customer service to clients; investigated and resolved customer issues

in a timely manner. Improved sales and employee morale by developing highly competitive and challenging sales contests. . Recognized for ability to consistently achieve and exceed established sales objectives and quotas. Demonstrated proficiency and in depth technical knowledge of all products offered. Increased responsibility within few months of hire.

02/2009 – 10/2010 Dareson Chem Store, Indianapolis, Indianapolis - Retail Sales

Promote sales using direct mail, internet marketing, community networking and lead generation. Negotiate sale prices and contractual terms; execute all sales-related documentation to complete transactions. Consult with clients to identify requirement s on specific areas of important to assist in the purchasing process. Organize and conduct product demonstrations. Perform regularly schedule follow-up contact with all leads; regularly contact clients to inform them on new projects and area project specifics. Developed targeted e-mail and flyer distribution system which segmented marketing efforts based upon geographical date. .Achieved more than doubles the number of registered clients than fellow sales associates. . Introduce over 20 new developments to the customer’s base; maintained a 100% targeted product line distribution.

03/2008 – 01/2009 Trim Complex, Ogudu-Lagos, Nigeria, Lagos - Retail Sales

Provide critical solution to clients with technology and electronics issues. Promoted products, processed credit applications, and furnished exceptional customer service. . Lead the operation in wireless sales. Developed and implemented a regular team builder exercise. . Ensure the storefront locked presentable, compelling, and aesthetically pleasing to customers. Maintained inventory control and merchandise stocking. Assisted customers with their purchase and special order

Education

02/1996 – 06/2002 Mandate Private College, Lagos

Level of Education: Prep/High school, Finished: Yes

Awards. Repeatedly named “Employee of the Month” at both companies in recognition of excellent job performance and customer service. . Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees. Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.

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