Robert Charleston III
Resume:
ROBERT CHARLESTON III
**************@*****.***
Objective: Secure a position where I can maximize my management skills, quality assurance, program development and training experience.
EDUCATION: CALIFORNIA STATE UNIVERSITY LOS ANGELES BACHELORS OF ARTS, SOCIOLOGY
Los Angeles, CA
June 2006
EMPLOYMENT
K-MART
Los Angeles, CA • Supervise staff of 150 people
• Responsible for recruiting and training customer service representatives, sales floor associates and cashiers.
• Manage the requirements of high revenue commercial accounts through extensive follow-up procedures
• Manage store operations including implementation and maintenance of corporate programs, merchandising, customer service, financial and human resource management
• Received the truck and managed the unload crew to unload in a timely manner.
• Counted daily cash drops to ensure amount was correct prior to pick up.
• Everyday check daily internet for sales in district as well as sales in my store by every department.
• Every Sunday go over layouts for the week and plane to make sales in departments that where down.
• Unload the solid pallets with the forklift off of the truck. Through the day re-arrange the stock room by driving the forklift and moving and condensing pallets.
March 2008 to November 2010
STARBUCKS COFFEE COMPANY
Los Angeles, CA • Supervised staff of 20 people
• Assisted Store Manager, implemented company programs, worked directly with shift team to execute action plans to meet operational and organization objectives.
• Developed positive relationships with shift team – by addressing motivational needs and concerns for employees.
• Coached team to great performance making sure that all drinks and food given out where done my corporate standards.
• Followed up with team to ensure that all milk was rotated every day for freshness and discarded any expired items.
Assistant Manager
July 2007 to March 2008
HOME DEPOT
Paramount, CA • Customer service specialist in the Garden and Paint Department. Instructed customers - how to maintain their vegetation, helped pick the right fertilizer for your grass, gave instructions and tips on any building needs in your yard, also helped customers pick the right lawnmower for their needs. - DIY
• Set up store displays by corporate standards and e-mailed corporate of any sales suggestions that I might have for the display.
• Product shipping and receiving making sure that the top 500 items are stocked and not out keeping all sales tags filled and down stocked from above and receiving. Associate - Forklift Certified
Feb. 2006 to June 2007
TARGET
Lakewood, CA • Multi-task store operations, which included working in every department in the store ensuring customer service, camera sales, film and digital media developing.
• In the Kodak film developing department process and develop 35 mm camera film as well as helping customers print and edit digital photos from media cards or cell phones.
• Maintenance the photo machine by keeping water and developing solution in so the machine runs under good condition.
• Prepared inventory count by counting the items stored in the backroom and ensuring that the backroom locater is correct and assisted backroom team members with acquiring items for customers and making sure the item was deleted from the backroom location. Target Team Member
Nov. 2001 to Feb. 2006
Cal-State
Los Angeles Housing Department • Responsible for 200 residential students – student housing
• Organized entertaining and educational programs to promote community life and cultural understanding
• Provided overnight emergency services Resident Assistant
Sept 2000 to Sept 2002
Cal-State LA Educational Opportunity Program (EOP) • Recruited students for Fall quarter semester to promote the “college experience”
• Worked with low income high school students for Academic Outreach
• Organized after school courses (Mathematics and English) for at-risk high school seniors
• Instructed first generation college students and their parents for Educational Opportunity Program and preparation for financial aid applications Peer Mentor Advisor/ Alpha Clerk
Sept. 1998 to June 2001
Cal-State LA Student Support Program • Responsible for daily activities of 80 incoming college freshmen
• Peer mentor advisor – tutor and study group mediator
• Organized educational programs to promote community life and cultural understanding
• Instructed social, conflict and educational issues Summer Bridge Resident Advisor
June 2000
SPECIAL SKILLS
Create a friendly and positive work environment through leadership, management and structure while maintaining communication with employees and company growth
References: Available upon Request
Contact this candidate