Customer Service Rep
Resume:
JOHN WILLS
Grapevine, Tx 76051
***********@****.***
Work Experience
COZYMEL'S MEXICAN RESTAURANT
SALTWATER WILLY'S
APPLEBEE'S
LAZY DOGZ
**Server/Bartender/Manager - Waited tables, supervised staff, worked bar area.
TST IMPRESO, INC.
Coppell, TX
4/2006 - 10/2008
Customer Service Representative
** Handled all incoming orders thru telephone, fax and internet, to include data entry for all products
on a daily basis. Prioritized work according to order request and shipping details. Daily
multi-tasking of entering phone orders, fax orders, checking credit and all shipping details.
Obtain all necessary information from the customer and respond to request in a timely manner.
Enter orders into system. Excellent phone, communication and keyboard skills. Follow-up
on orders. Recommend potential products or services that may be beneficial to customer.
Checking customer accounts in accordance with Collection procedures in order for product
to be released in a timely manner for shipping. Update billing records. Process credit and
adjustments. Resolve product or service problems.
STARDUST VIDEO
Grapevine, TX
2/2002 - 4/2006
Clerk
**Worked front counter and cash register. Stocked and inventory of all movies and games.
EDUCATION
2002-2006 Collleyville Heritage High, Grapevine, Texas
**High school/GED
SKILLS
**AS 400 Computer program, Windows Microsoft Computer, multi-line telephones, xerox,
Fax, excellent phone and keyboard skills.
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