Manager Customer Service

Vernon C. Prince, Jr.

*** ******* ***** # ***

Altamonte Springs, FL 32714

Home 407-***-****

E-mail: *********@*****.***

Objective: With over twenty-five years of experience as an executive, salesperson and entrepreneur, I am seeking to broaden my horizons in a position with managerial growth potential that allows me to utilize the diversity of my experiences, communications skills and in furthering the goals of your organization.

Professional Experience

Jan 2008-present Quality Assured Services, Inc./Alere Home Monitoring, Inc.-Orlando, FL

Patient Care Representative/Intake Specialist

. Engages and educates new consumers/patients on company products.

. Verifies all paperwork to submit to insurance claims.

Consumer Sales Associate

. Contacting individual consumers/patients to complete paperwork to facilitate placement of products.

Account Executive

. Increase awareness and use of company products in professional and patient environments.

May 2006-present AmSouth Bank-Longwood, FL

Financial Services Associate

. Identify financial sales opportunity and close or refer sales based on customer product needs.

. Knowledge of consumer and business financial products.

. Increase revenues to branch through face-to-face and telephone sales.

Sept. 2005-May 2006 United Financial Services-Altamonte Springs, FL

Debt Consolidation Manager

. Manage and train new hires in the debt consolidation process.

. Advise and counsel customers in financial management.

. Develop strategies in assisting employees in enrolling customers.

Aug. 2004-Sept. 2005 CCS Financial Services, Inc.-Altamonte Springs, FL

Manager-Check Cashing Store

. Manage the day-to-day operations of a check cashing store including

supervision and training of 4 staff members.

. Daily check verification of past and present customers.

. Works closely with corporate staff to ensure proficiency of check cashing

transactions.

. Oversee the sale of company products by way of customer service contact.

Jul. 2002-Jul. 2004 FEGS, Inc.-Brooklyn, NY

Job Developer

. Contacts employers by mail, phone and in person to solicit information

concerning appropriate job openings.

. Works with program counselors to facilitate placement readiness of

participants, including preparing them for employment interviews and

labor market.

. Conducts surveys and performs analyses of labor market trends and

current hiring practices and communicates determination to program

counselors.

. Provides job readiness skills and vocational training to client population.

Mar. 1997-Jul. 2002 Sodexho Marriott Services-Plainfield, NJ

Hospitality Manager

. Responsible for 20 employees in the cleaning of hospital areas.

. Performed quality assurance inspections to evaluate employees’ performances.

. Tracked conditions of company equipment.

Education Northwestern University-Evanston, IL

Bachelor of Science-1982

References Available upon request.

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