Customer Service Administrative Assistant

Sarah Ficaro

**** ****** **• Blue Island, IL ****6 • 312-***-**** • ********@*****.***

Objective: Sharp, reliable, and experienced office professional seeking a dynamic administrative position with a company that will allow me to fully utilize my office skills.

Profile: Outstanding administrative professional offering extensive experience in daily office operations. Expertise in managing high volume switchboard and critical projects for office staff. Notable success in customer service and problem resolution communication.

Strengths: • Client/Customer Relations • Acumen • Sphericall Phone System

• Office Administration • Credit Card Processing • UPS/FedEx/USPS Shipping

• Professional Correspondence • MS Office Applications • Organized

Experience: Triumph Books, Chicago, IL 6/2001-8/2011

Receptionist/Customer Service: Provided front office duties to staff members throughout a fast paced publishing company. Managed main office phones, break room, supply room and inventory of sample books. Printed and complied weekly mail merge projects for entire office. Was the designated contact of the general correspondence from the company’s website. Was the direct contact for individual customer, business and author order entry and inquires. I was direct individual who would package and ship out sample books. Would process credit payment or orders. Entered all orders through Acumen program. I have extensive knowledge of Sphericall phone systems. Diffused customer complaints. Ability to lift 40 lbs. Also have excellent multitasking abilities.

Achievements:

• Obtained a professional liaison with customers, clients and authors for over ten years.

• Ability to make everyone who came through the company doors utmost comfortable.

Trans-Action Database Marketing, Oak Lawn, IL 1/1998-6/2001

Administrative Assistant: Provided assistance to the entire IT department of the telemarketing firm. Imported and exported data from the calling floor to the project clients. Edited scripts for account managers when needed. Started as a telemarketer and then became the only inbound representative for the Chicago Mercantile Exchange. Maintained data entry position throughout entire four years.

Education: Moraine Valley Community College, Palos Hills, IL 2001-2005

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