IT/Network Support/Administrator
Resume:
MICHAEL J. MASSAD *** WILKINSON ROAD, RICHMOND
VIRGINIA 23227
jh593f@r.postjobfree.com
OBJECTIVE
Seeking IT position with an opportunity for advancement. I am Microsoft Certified Professional with experience in implementing and administering Microsoft networked environments using Windows NT 4.0, 2000, XP Pro, 2003, Vista, Windows7, and working with Novell and Citrix environments, as well as excellent customer service and problem-solving skills. Background includes over ten years of experience in the IT field, Network Administrator, and extensive management experience.
EDUCATION/CERTIFICATIONS
• Microsoft Certified Professional
• PRM Training - Microsoft CTEC, 2000 January 2000 – October 2000
Microsoft Certified Professional. Completed technical training for the MCSE track.
• J. Sargent Reynolds Community College August 1998 – December 1999
GPA 4.0
Took courses in IT Information Systems.
EXPERIENCE
IT Technician February 2007 – Current
IVNA Home Health Care, Richmond, Virginia
• IT Technician - Provided support for 100-150 users.
• Only IT support for IVNA
• Managed all Dell PowerEdge servers (Windows Server 2003 - Active Directory)
• Managed Citrix Metaframe Servers with application install, setup, and access rights
• 2007 Exchange server administration
• Handled Backups and recovery for all servers
• Networking trouble shooting for all devises (PC's, Printers, Thin Clients)
• Install and configured all network printers (HP Laser Jet, Ricoh, Dell)
• Installed and configure thin clients, HP and Wise terminals
• Handled all PC desktop and Laptop support issues, repairs, upgrades, and updates, running Windows XP and Windows 7.
• Configured and supported over 100 laptops for out-of-office employees to use for in-home patient visits.
• Redesigned and maintain company’s website(www.ivna.org). Used Adobe Dreamweaver, Flash, and Photoshop.
• Supported MS Office Suite - Word, Access, Excel, PowerPoint, Outlook
• Provided training for all users and new employees.
• Maintained positive working relationship with all co-workers.
• Great customer service skills, had a great relationship with everyone
• Handled all IT hardware/software purchases and yearly budgets for IT needs and updates.
Senior Support Technician February 2001 – February 2007
Integrated Business Systems, Richmond, Virginia
• Install networks and IBS software to golf courses all over the country.
• Remote Server and Network support (Windows NT 4.0, 2000, XP Pro, and 2003).
• Remote assistance for Hardware and printer installation.
• Problem solving and troubleshooting software IBS Software.
• Remote customer support using Terminal Services, RDP, Citrix, VNC, PC Anywhere.
• Handled all Software upgrades remotely for clients all over the country.
• Tested IBS software on all MS platforms. Used Norton Ghost to reconfigure servers for different Windows environments to test from.
• Tech support leader and fine tuning customer support for better end user support.
• Website administrator for over 2 years. Used Adobe Photoshop, Dreamweaver, and Flash
Help Desk Technician September 2000 – February 2001
Capitol One, Richmond, Virginia
• Provide first and second level help desk support for entire network at Capital One.
• Use Unisys (main frame), Amdahl, Tandem, Novell, Windows 95 and NT, ETA (time management), Casper (filenet), Odyssey (mainframe), CCmail (Lotus Notes), and numerous other applications and software packages.
• Provide network and PC troubleshooting services and password resets for several thousand users in a very strict security atmosphere.
• Tickets generated and tracked using Clarify software.
Store Manager September 1987 – October 1997
Napa Auto Parts, Richmond, Virginia
• Responsible for all aspects of daily store operations including sales, customer service, ordering and inventory, and employee supervision.
• Responsible for invoicing and inventory through online database system.
• Excellent Customer Service & Strong People Skills.
Aviation Boatswains Mate E4 June 1983 – August 1987
United States Navy / Oceana
• Supervised fuel replenishment of the base.
• Operated 5000 gallon refueler/defueler trucks for fueling naval aircraft
• Responsible for operation and maintenance of aircraft fueling and defueling for A4's, F4 Phantom, F5 Tiger, F14 Tomcat, F15 Eagle, F18 Hornet, A6 Intruder, A7 Corsair, C5 Galaxy, AV-8B Harrier
References
Available Upon Request
Skills
Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash
MS Office Suite
Windows Vista/XP/
2000/2003/Win7
Exchange
Citrix
Active Directory
Certifications
Microsoft Certified Professional
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