telecom pro

Bruce Mitchell-El

**** ******** **., ******** , ******* 30062

Home 770-***-****, Cellular 404-***-****, ***********@*****.***

SUMMARY

** ***** ** ******* ********** and increasing responsibilities in the Telecommunications industry.

EXPERIENCE

First Class Technologies 2007-Present

Operations Manager-Project Manager

Atlanta Georgia

Negotiate with potential clients.

Create marketing strategies for new business.

Building client and staffing database.

Create policies, procedures and processes.

Oversee and manage development of various projects.

Verizon Wireless/Oxford Staffing 4/05-3/06 10/06/-12/06

Facilities Engineer

Charlotte NC/Indianapolis In

2005-2006

Processing ASR's and Service orders for new installations of T1's, DS3's and Trunks.

Build design paths for T1 and Trunks requested by the interconnection team.

Provide CFA assignments/DACS and MSC port assignments to operation personnel.

Point of contact for new circuit installation

Maintain bi-weekly report and coordinate service dates for the project.

Update and maintain Xing database with all circuit designs.

Created microwave and fiber paths in Xing database.

Validate cell site locations for delivery of new circuit installation.

Cingular Wireless/Teksystems 5/06-9/06

Network Engineer/Xing Team Lead

Little Rock Ar-2006

Supervised team of contractors for consolidation project.

Performed audits of decommission cell sites and built records of newly provisioned equipment.

Processed ASR’s and service order disconnects for merger related objective.

Oversaw Xing database maintenance and updated data input.

Amirit Technologies Inc. 200*-****-**/04-2/05

T-Mobile

4 Sylvan Way, Parsippany, New Jersey

Network Provisioner

Created service orders (ASR) for SS7 Trunks

Coordinated service dates between Local Exchange Company and Carrier Switch.

Maintained and updated circuit installs, disconnect information in company databases, Xpercom, Remedy and Teleco Tracker.

Glotel Staffing-Cingular Wireless 2004 8/04-11/04

King of Prussia Pa

Network Engineer-Provisioner

*Created and tracked SS7 trunks and DS3 Access Service Requests.

*Ordered and coordinated access capacity from local telephone providers.

*Manage network grooming activities, coordinated network reconfiguration projects for optimization of

planned merged network.

TekSystems

2003-2004 9/03-5/04

Sun Com, Charleston, South Carolina

Facility Engineer

* Provisioning T1's and DS3's over GSM and TDSM networks

* Point of contact for GSM project

* Coordinate installations, due dates and turn-up with Bellsouth ACAC, Verizon Communications and other various Ilec’s vendors and field personnel.

* Followed up incomplete installations and outages with BST repair.

TekSystems

Cingular Wireless, Hoover, Alabama 6/03-8/03

Network Engineer-Provisioning

* Provisioning T1's and DS3's over GSM and TDSM networks

* Served as point of contact for the Mississippi and Louisiana regions

* Coordinate installations, due dates and turn-up with Bellsouth ACAC, vendors and field personnel.

WorldCom Corp., Alpharetta, Georgia 5/2000-4/2002

Traffic Engineer, 2000 - 2002

* Analyzed capacity plans of complex circuits for internet service

* Created pre-design plans and circuit layout records for Circuit Designers

* Analyzed utilization reports and traffic projections

* Coordinated new, existing service, disconnects and rerouting of live traffic with the National Operations Centers, lec's and internet test engineers

* Created optimal route path of internet traffic for various WorldCom networks

* Analyzed transport charges from lec's and vendors for the WorldCom cost initiative projects

* Created monthly reports to capture line cost adjustments, transport fees, and port count adjustment

* Provisioned DS3's and T1's to network switches and routers

* Completed cost analyst on network equipment

KMC Telecom, Duluth, Georgia 7/99-5/00

Provisioner - ASR, 1999 - 2000

* Created service orders for various vendors, lec, and long distance carrier using the KMC network

* Processed ASR service orders for complex circuits

* Coordinated the installation of the order with field technicians, traffic engineers and network operations

* Provisioned DS3's, T1's, PRI's and ISDN to vendor, lec's and IXC's network equipment

Aerotek (KMC Telecom), Augusta, Georgia

Provisioner - LSR, 1999 - 1999

* Created service orders for access and features (via UNE's) into local phone companies, vendor’s networks and long distance companies for the purpose of converting customers to the KMC network

* Surveyed customers premise to assess equipment needs, feasibility of KMC network equipment and level of service during site survey

* Coordinated customer conversion to the KMC local network with field operations, carriers, vendors, and various local phone companies

Cypress Communications, Atlanta, Georgia

Facilities Coordinator, 1998 - 1998

* Oversaw new installation of trunks and T1's

* Coordinated installations with the Telco, various vendors and operation personnel

* Analyzed and audited monthly Telco bills

* Developed and implemented procedures for handling billing disputes, service issues, and interpreting regulations from local phone companies and long distance carriers

* Served as the point of contact for vendors, Teleco's and operation personnel

Kendra System (IBM), Norcross, Georgia

Site Project Manager, 1998 - 1998

* Oversaw customer migration from lease lines to frame access

* Managed multiple site conversions from the inception to completion

* Coordinated the scheduling of network operations, field technicians, vendors and Telco to ensure that conversion dates were met

* Monitored milestones in the project to insure timely completion of project

* Interpreted network designs used to convert customers to frame relay

Bellsouth. Net, Dunwoody, Georgia

Billing Specialist, 1996 - 1998

* Responsible for handling inquires from customers regarding billing

* Assisted customers with manual installation of internet software

* Provided lo-end technical assistance

* Processed orders to BST for Frame Relay request

* Initiated Remedy tickets for customer outrages and service related problems

MCI, Dunwoody, Georgia

Customer Service Representative, 1992 - 1996

* Responsible for managing small to medium business accounts for Business Services

* Assisted customer with billing inquires

EDUCATION

Communications/Film 1978

University of Toledo, Toledo, Ohio, GPA: 3.0 –

Boston University 2008-

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