Customer Service Representative
Resume:
Sarah Smith
Smyrna, GA 30080
****.********@*******.***
________________________________________
Over 11 years of experience in customer service including processing orders, office support and client relations.
Core Strengths
Communication Skills Detailed Oriented
Organizational Skills Micro Soft Word
Problem Solving Phone Skills
Professional Experience
Yogurt Land, Atlanta, GA 2011
Food Service Employee
• Prepare and set up trays for yogurt toppings.
• Replenish, stir, and take temperature of yogurt.
• Keep store clean, disassemble, reassemble, sanitize machines and other manual labor.
• Handled monetary transactions using a cash register.
Ryla Teleservices, Kennesaw, GA 2008-2010
Customer Service
• Received incoming calls and processed orders.
• Assisted customers with questions and concerns regarding status of their accounts.
• Directed calls to the appropriate departments.
SQ Strategies, Outbound Call Center, Atlanta, GA 2004-2008
Data Collection Interviewer
• Collected and entered data conducted through telephone interviews pertaining to patient’s quality of care during their hospital visit.
• Represented the hospitals in a professional and courteous manner.
• Provided patients the opportunity to express their opinions about their hospital visit.
International Business Machines, Kennesaw, GA 2000-2002
Customer Service Representative
• Received calls from customers regarding their order status.
• Directed calls to the appropriate work groups.
• Processed manual orders.
• Assisted technicians in determining substitute part numbers.
Education
Texas Christian University, Fort Worth, Texas
The Westminster Schools, Atlanta, Georgia
Volunteer with Muscular Dystrophy fundraiser
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