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Manager Customer Service

Location:
Dover, DE
Posted:
October 23, 2012

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Resume:

Brad A. Morrison

**** *. ***** **.• Bloomington •MN• 55438•612-***-****•jfy4wf@r.postjobfree.com

Profile:

I am a motivated, personable, and business driven professional with 15-years management experience, which includes experience with both Non-Profit & Fortune 500 companies. Accustom to handling, training, supervising, and developing

various building operations and other infrastructure platforms for multiple buildings in the US.

Employment History:

2010-To-Current Group Lead Goodrich Sensors and Integrated Systems

Supervision –

• Directly supervise Security officers, Receptionists, Mailroom staff, and contractors.

• Supervision will include individuals in 24/7 shifts as well as multiple facilities.

• Ensure Security employees have and create a safe work environment.

• Provide assistance to management and HR regarding terminations and other risk situations.

• Conduct/coordinate investigations & assist in the management of community relations (fire, police, etc.)

Organize Work Assignments -

• Organize project/work assignments as determined by management.

• Review and prioritize all Incident Reports (IRs). Communicate IRs to supervision and management as appropriate.

• Review and update (at least annually) all manuals, desk references and ERP’s procedures to ensure company compliance

• Provide safety and security training for staff and other employees as required.

• Understand and manage multi-facility patrol and command center requirements.

Maintain and Operate the Access Control and Security Related Systems -

• Photo ID, CCTV, Access Control & Fire Alarm System

Purchasing -

• Coordinate the purchase of all Security supplies.

• Evaluate security systems and alternatives with cost analysis. Work with management on best solution.

• Get quotations on project/equipment purchase & write capital purchase requisitions.

2000-To-2008 HSSE Manager JLL & CBRE (UnitedHealth Group Account)

• Responsible for the overall service delivery & contracted partners (officers, system & consultant) for the enterprise

• Lead meetings, present information & develop HSSE strategy and migration plans for newly acquired businesses

• Partner with other business units to identify risks & create measurable program/project action plan to reduce risk

• Senior fire/life/safety code advisor & manager of HSSE (health, safety, security & environmental)

• Involved in both internal & external audits that ensures compliance with various regulatory standards (DEA, OSHA, etc.)

• Actively coordinate broke/fix requests, PM schedules, warranty tracking & systems/site tracking

• Continued development & implementation of policy, procedures, standards & best practices

• Coordinate, implement & maintain all security systems (access, burg, backups, CCTV, visitor mgmt. & on-line hosts)

• Develop, review & revise conceptual project space plans to maximize security operations while minimizing costs

• Continued coordination of various special events, business continuity, emergency readiness & recovery planning

• Conduct investigations involving the implementation, use & data recovery obtained from all security systems

• Develop & maintain budgets (capital & operating), achieve annual cost savings targets & invoice processing/mgmt.

• Awards: 2001-2005 Highest Customer Service by Region Team Award + 2001 Regional Excellence Award

1996-2000 Loss Prevention Manager Kmart Corporation

•Conduct internal/external & accident investigations on a daily basis utilizing CCTV & ART

•Chair monthly safety meetings & train staff in areas of safety, shortage & cash handling

•Conduct safety audits on monthly basis to meet store, state, & federal regulations

•Handle public liability & workers comp. claims & maintain store OSHA records

1992-1996 Maintenance/Grounds Technician Williams Pipeline Co. (now Magellan)

•Responsible for all equipment, maintenance & grounds keeping

•Assist operators with various chemical lab testing, disbursing & loading

•Successfully completed extensive hands-on & CBT (computer based training) safety programs

Education

• Degree: Law Enforcement

• Advanced Access Control American Society of Industrial Security

• Advanced Safety National Safety Council

• Basic Workplace Safety MN Safety Council & OSHA

• Associate Fraud Examiner Association of Certified Fraud Examiners

• Board Member of Crime Stoppers on MN

• Interview & Interrogation Education Wicklander-Zulawski & Associates

• CPR/First Aid Certification



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