Customer Service High School
Resume:
KEVIN S. JONES
Apt. **-I
New York, NY 10039
WORK EXPERIENCE
GENESIS/DJ AMBULETTE SERVICE
JANUARY 2012 TO APRIL 2012
Driver
• Transport Elderly and Disabled Persons to designated locations
• Highly qualified and skilled in road safety, patient sensitivity, courtesy, and situational protocols
• Professionally trained customer service
• Experience with Hydraulic lifts
• Timely to location appointments
• Dependable, like people, easy to get along with others
COUNTRYWIDE TRANSPORTATION
AUGUST 2011-OCTOBER 2011
Driver
• Transport Developmentally Disabled Persons to designated locations
• Wheelchair van driver duties as outlined in the Wheelchair Van Operations Manual (securing a customer in a wheelchair, safety procedures, transport procedures, using a wheelchair van lift, and providing excellent customer service) as per ADA specifications.
• Assured vehicle is in required working condition at all times. Report any defects or malfunctions to the Supervisor.
MORRISANIA MEDICAL AND REHABILITATION
DECEMBER 2010-APRIL 2011
Maintenance
• Maintain and oversee the cleanliness of facility
• Performs all lifting
• Recognize and respond to problems
• Responsible and adhere to all garbage and recycling regulations
• Clean and sanitize facility
• Adhere to OSHA safety regulations
• Excellent customer service skills
• Perform tasks efficiently and with a positive attitude
FJC SECURITY SERVICES, INC.
NOVEMBER 2009-DECEMBER 2010
Security Officer
• Provide concierge/security receptionist services to facilities, buildings, etc.
• Ensure proper visitor screening and authorization
• Commitment to safety and high quality service
• Create a secure setting for employees to work
• Excellent interpersonal skills while protecting residents, patients, visitors, staff and facility property
• Adhere to policy and procedures on Healthcare, Security Management, OSHA safety standards, Fire Safety, Hospitality training, Commercial security
• Trained in Evacuation Plans/Drills, Crisis Prevention, Interventions
FREE-LANCE CONSULTANT
1993 TO PRESENT
• Skills include woodworking, carpentry, plumbing, painting, and sanding
• Auto mechanics
TRANSCARE CORPORATION
JUNE 2008-DECEMBER 2008
Para Transit Operator
• Adhered and insured OSHA safety standards, operational procedures, and agency policy and procedures.
• Answered all para transit calls efficiently. Used diplomacy and tact at all times to patients, his/her relations and friends, and all hospital personnel
• Maintained professional attitude when communicating with the public and explained the Company’s history, its services, employment requirements, etc.
• Ability to operate Company wheelchair vans in such a manner as to maintain control of vehicle at all times. Vehicle driven to not cause discomfort to the customer in a wheelchair. Able to choose the best route to the destination or facility, considering conditions of the roads and patient comfort.
• Knowledge of all traffic regulations and speed limits
• Performed all wheelchair van driver duties as outlined in the Wheelchair Van Operations Manual (securing a customer in a wheelchair, safety procedures, transport procedures, using a wheelchair van lift, and providing excellent customer service) as per ADA specifications.
• Assured vehicle is in required working condition at all times. Report any defects or malfunctions to the Supervisor.
• Assured vehicle is properly stocked and equipment is clean and in good working condition after each call.
• Completed wheelchair van signature forms and all other required evaluation forms on all customer transports.
• Excelled above and beyond and filled in for employees who called in sick. At times, one hour notice.
DEDICATED SERVICES, INC.
AUGUST 2007-DECEMBER 2007
Transportation Operator
• Adhered and assured OSHA safety standards, operational procedures, and agency policy and procedures.
• Vehicle driven to not cause discomfort to the customer in a wheelchair.
• Able to choose the best route to the destination or facility, considering conditions of the roads and patient comfort.
• Knowledge of all traffic regulations and speed limits
• Assured vehicle is properly stocked and equipment is clean and in good working condition after each call.
• Provided services for customers in Queens and Brooklyn
• Interacted with customers providing information and collection of fares
NEW YORK CITY TRANSIT AUTHORITY (MTA)
JANUARY 1993-JUNE 2007
Bus Operator
• Conducted pre-trip inspection prior to trip
• Insured vehicle in excellent working condition for daily trips
• Responsible for maintenance of bus including brakes, tires, lights, oil, fuel, safety equipment, water, etc.
• Responsible for reporting accidents, delays, transportation mobile and telephones
• Prepared reports including the totals of passengers and trips
• Responsible for repairs of vehicle as needed
• Followed all geographical directions adhering to maps
• Maintained systems including lighting, heating, and ventilation
• for passenger’s comfort
• Ability to operate passenger lift
• Collected passenger fares and provided transfers when requested
• Maintained professional interaction with customers at all times
• Informed customers of delays
• Provided safe transportation throughout the five boroughs
EDUCATION
Alfred E. Smith Vocational High School
High School Diploma
Graduated 1984
Borough of Manhattan Community College
Some college Credits
SPECIAL LICENSE
New York State Drivers License
Class B/ CDL
ACHIEVEMENT AWARDS
New York City Transit Authority (MTA)
10 Year Perfect Attendance/1993-2003
New York City Transit Authority (MTA)
Safety Award given for year 3, 4 and 5
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